Complaint #15
BetMatch Casino
Refusing to pay out winning sports bets
3 months ago
I’m opening this complaint because Betmatch is refusing to pay out my winning sports bets from over two months ago and is not answering to my emails.
I signed up here because they are listed on AskGamblers. I placed two bets on a basketball match, and both won. At first they told me to verify my account. I sent all my documents, and after a long wait of 2 weeks, I finally passed verification. But they still refused to settle my bets.
When I contacted live chat, the live chat gave me a ridiculous answer: they claim the match is under investigation for "unsportsmanlike conduct" and that they can legally hold my money for up to 1,095 days (3 full years) before doing anything.
When I asked the live chat to show me where this "3-year rule" is in their Terms and Conditions, it couldn't answer and told me to email support. I’ve sent multiple emails since then, but they are completely ignoring me and won't reply.
On top of that, I went through their entire Terms and Conditions myself, and there is absolutely nothing in there that says they can hold a player's money for 3 years. They are just making up rules to avoid paying me.
This is totally predatory. You can't just steal a player's winnings for 3 years based on a rule that doesn't even exist in your T&Cs.
I signed up here because they are listed on AskGamblers. I placed two bets on a basketball match, and both won. At first they told me to verify my account. I sent all my documents, and after a long wait of 2 weeks, I finally passed verification. But they still refused to settle my bets.
When I contacted live chat, the live chat gave me a ridiculous answer: they claim the match is under investigation for "unsportsmanlike conduct" and that they can legally hold my money for up to 1,095 days (3 full years) before doing anything.
When I asked the live chat to show me where this "3-year rule" is in their Terms and Conditions, it couldn't answer and told me to email support. I’ve sent multiple emails since then, but they are completely ignoring me and won't reply.
On top of that, I went through their entire Terms and Conditions myself, and there is absolutely nothing in there that says they can hold a player's money for 3 years. They are just making up rules to avoid paying me.
This is totally predatory. You can't just steal a player's winnings for 3 years based on a rule that doesn't even exist in your T&Cs.
BetMatch Casino Complaint Stats
Resolved
3 / 7
Avg. Amount
$1,199
Avg. Complaint Duration
4 days
Avg. Response Time
2 days
BetMatch Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 3 out of 5 complaints in this category have been resolved.
This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.
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