My Betmatch account under verification for more than 14 days and 4560 euro withdrawals blocked

Betmatch has had my account under verification for more than 14 days and I still cannot withdraw my money or use sportsbook betting.
I already submitted the requested documents. After about a week, they asked for additional verification again, which restarted or extended the process even more.
Support only gives generic answers like:
“Please wait”
“Verification times are individual”
“Repeated inquiries will not speed up the process”
Nobody gives me:
a timeframe,
a real explanation,
or the exact status of my review.
I also asked multiple times for:
the legal operating company,
license number,
and a direct regulator verification link.
Support avoided answering directly and only kept telling me to “scroll the website” even though I could not find any proper license number or verification page