Complaint #13
BetMatch Casino
My Betmatch account under verification for more than 14 days and 4560 euro withdrawals blocked
4 months ago
Betmatch has had my account under verification for more than 14 days and I still cannot withdraw my money or use sportsbook betting.
I already submitted the requested documents. After about a week, they asked for additional verification again, which restarted or extended the process even more.
Support only gives generic answers like:
“Please wait”
“Verification times are individual”
“Repeated inquiries will not speed up the process”
Nobody gives me:
a timeframe,
a real explanation,
or the exact status of my review.
I also asked multiple times for:
the legal operating company,
license number,
and a direct regulator verification link.
Support avoided answering directly and only kept telling me to “scroll the website” even though I could not find any proper license number or verification page
I already submitted the requested documents. After about a week, they asked for additional verification again, which restarted or extended the process even more.
Support only gives generic answers like:
“Please wait”
“Verification times are individual”
“Repeated inquiries will not speed up the process”
Nobody gives me:
a timeframe,
a real explanation,
or the exact status of my review.
I also asked multiple times for:
the legal operating company,
license number,
and a direct regulator verification link.
Support avoided answering directly and only kept telling me to “scroll the website” even though I could not find any proper license number or verification page
BetMatch Casino Complaint Stats
Resolved
3 / 7
Avg. Amount
$1,199
Avg. Complaint Duration
4 days
Avg. Response Time
2 days
BetMatch Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 3 out of 5 complaints in this category have been resolved.
This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.
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