Calculation 1095 days

I found this bookmaker on your website, registered and started playing in the casino and betting. After I placed a bet on Malaysia football, my bets won, but the bookmaker did not calculate them and closed the rest of the withdrawal. The support team said that I needed to go through verification, I sent all the documents they asked for, it took a very long time to go through verification, but I passed. The withdrawal was opened, but the bets were still not calculated, I was told that I needed to wait 3 years for the game to be verified. This is nonsense. I asked for a refund of the bet with a coefficient of 1, to which they replied that this would only happen after 3 years of verification. Not a bookmaker, but a disaster. How can such scammers be on your website? I trusted you.