Complaint #3 BetMatch Casino

I have delayed 2 withdrawals

By Török L.

1 year ago

they promise 15 minutes- max 2 hours…
they promise 15 minutes- max 2 hours for the withdraw to netteler.
I have been waiting for 3 days. 2025.03.17 I initiated two payments

-21 330 HUF
17 March 2025, 16:39

-22 500 HUF
17 March 2025, 17:57

no matter how many times I write to them they tell me to wait.

they look completely stupid.

they say. they use an external payment department.
they don't know how long.
and how long to wait. well i've been doing this for 3-4 days.
and they don't say anything about how long to wait. it's outrageous that they are cheating the customer because they can't resolve the payment.

Disputed Casino BetMatch Casino

Reason Delayed payment

Amount Ft43830

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LACAPACA47

• Hungary

1 year ago

After 8-9 days, the money was returned to my account - due to a technical error.

I requested it again and now I have received my withdraw.

And as a gesture, they also credited me with a 10 euros freebet.

The problem is solved, thank you.

LACAPACA47

• Hungary

1 year ago

still not paid. They promise payment in 2 hours, I've been waiting for 200 hours.
they just tell me to wait.
I wrote to them everywhere via telegram, email, live chat

they always answer:

Thank you for visiting Bet-match.io!

There were technical difficulties during the processing of these requests on the payment system's side. As soon as the payment is processed on their side, it will receive a final status, and the funds will be transferred to your card.
Unfortunately, we cannot specify the exact timeline for resolution, as the payment system is a separate entity, and we have no control over its operations or speed. You will need to wait for the processing to be completed.
We apologize for the inconvenience.

Sincerely,
Bet-match.io customer service
We are working for you without interruption!

Please note that we may use machine translations in our communication.

they are not doing anything to solve the problem.

neteller payout is instant, so the money was not sent to me.

i think it is their fault that they use an external payment class and i can't do anything about it.

AskGamblers

• Support Team

1 year ago

Dear BetMatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BetMatch Casino Complaint Stats

Resolved 3 / 8

Avg. Amount $1,172

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetMatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

BetMatch Casino Complaints

See all complaints for this casino

Unresolved Lost Balance Refusal to Provide Game Logs Betmatc

I am submitting a complaint against Betmatch Casino regarding an unresolved issue with a vanished account balance following a technical disconnection, and the operator's refusal to provide game history/spin logs.

Event Timeline & Details:

Casino: Betmatch (⁠2bet-match.com⁠ / ⁠1bet-match.com⁠)

Player ID: 305574907

Game Provider & Slot: Playson – Coin Strike XXL: Multicoin

Date & Time: October 11, 2026, at 02:39 AM CEST

Disputed Amount: 317,770 HUF

What Happened:

On October 11, I deposited 30,000 HUF and was playing Coin Strike XXL: Multicoin. At 02:39 AM, following a 120,000 HUF win, my total account balance reached 317,770 HUF (as clearly visible in the attached screenshot).

Immediately after this round, the game session crashed with a "session expired" error message, and I was abruptly logged out. When I was able to re-access my account, my entire balance of 317,770 HUF had vanished.

Communication with Casino:

1. Live Chat (Ticket #144103380): Support agent "Artem" acknowledged that my balance reached 317,770 HUF at 02:39 AM, but claimed I continued playing and lost the entire amount. When I asked for my game history/spin logs to verify this claim, the agent explicitly refused, stating: "It is not possible to provide your account history on our website".

2. Email Support: I sent a formal complaint to ⁠[email protected]⁠ requesting game logs. Agent "Eugene" responded with an evasive template message stating that the prize was credited and no separate notifications are sent, completely ignoring my request for spin logs and explanation of the session crash.

Conclusion & Requested Resolution:

Betmatch is operating under the Tobique Gaming Authority (License No. 0000129). As a licensed operator, they should provide complete game logs upon request to prove any gameplay. I did not play away this balance; it disappeared due to a technical error during disconnection.

I request Betmatch to either:

1. Provide the official server spin logs for my session between 02:39 AM and 03:00 AM on October 11.

2. Restore / credit the missing 317,770 HUF back to my account balance.

I have attached all evidence including screenshots of the balance at 02:39 AM, live chat transcripts, and email responses.