I have delayed 2 withdrawals

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

After 8-9 days, the money was returned to my account - due to a technical error.

I requested it again and now I have received my withdraw.

And as a gesture, they also credited me with a 10 euros freebet.

The problem is solved, thank you.

still not paid. They promise payment in 2 hours, I've been waiting for 200 hours.
they just tell me to wait.
I wrote to them everywhere via telegram, email, live chat

they always answer:

Thank you for visiting Bet-match.io!

There were technical difficulties during the processing of these requests on the payment system's side. As soon as the payment is processed on their side, it will receive a final status, and the funds will be transferred to your card.
Unfortunately, we cannot specify the exact timeline for resolution, as the payment system is a separate entity, and we have no control over its operations or speed. You will need to wait for the processing to be completed.
We apologize for the inconvenience.



Sincerely,
Bet-match.io customer service
We are working for you without interruption!

Please note that we may use machine translations in our communication.



they are not doing anything to solve the problem.

neteller payout is instant, so the money was not sent to me.

i think it is their fault that they use an external payment class and i can't do anything about it.

Dear BetMatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.