Complaint #5 Betmartini Casino

Betmartini - Withdraw is delayed and suspicious unauthorized withdrawal

By kimgsteve

1 year ago

Hello Askgamblers!

I initiated a withdrawal on BetMartini on the 07-01-2025 at 13:45. It has not been credited to my Astropay account to date. I tried another withdrawal on 09-01-2025 at 01:10 just to check if there was a problem with the first one. The second one has also not been credited to my AstroPay account.

I only use AstroPay. Today I logged in to check on the status and found a couple of new withdrawal requests that I did not make. I cancelled them immediately and I have initiated a request to withdraw the rest of my money from the account.

I have contacted support about the withdrawal and also reported the suspicious activity. They send me this message every time they respond

"Thank you for contacting the Betmartini team.

Kindly note that once your withdrawal request is processed by our KYC team, you will receive a notification via email.

We remain at your disposal for any further questions or queries."

Please help!

Disputed Casino Betmartini Casino

Reason Delayed payment

Amount €205

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kimgsteve

1 year ago

Dear teams,

I wish to confirm that my account has been successfully verified and I have received my withdrawals. I am now waiting to hear about the suspicious attempts to withdraw my balance. I have shared screenshots with the Betmartini Team and I am waiting to get a detailed response.

Thank you for the support so far.

Kimgsteve

kimgsteve

1 year ago

Dear teams,

I wish to confirm that I have received an email a couple of hours ago from @Betmartini Casino and I also wish to confirm that I have sent the requested documentation.

Thank you for the continued support.

Best compliments
Kimgsteve

AskGamblers

• Support Team

1 year ago

Dear @kimgsteve,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Betmartini Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Betmartini Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $269

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Betmartini Casino Complaints

See all complaints for this casino

Delays with withdrawal at BetMartini

I would like to bring to your attention the delays I am experiencing with BetMartini.

The total amount I am waiting for is over USD. 350.

My account was verified and my issue was resolved the last time I contacted you. This is a new case.

Please see the attached documentation.

The first withdrawal that is still pending was made on 14th March 2025.

Resolved

$350

Withdraw is too late

Hello askgamblers!

I have withdrawn my funds 199e Skrill, but my withdrawal has not been completed for 4 days. When I asked the customer service, they said it will be completed. They can not answer date it or anything useful. I have try contact email later no answer.

Passive.

Please make my withdrawal. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.

Please help me.