Betmartini - Withdraw is delayed and suspicious unauthorized withdrawal

Dear Betmartini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Kimgsteve and AskGamblers Team,

Thank you for inviting us to provide our stance on this matter.

We have carefully reviewed the player's case, and we would like to inform you that our team has requested the necessary documents for account verification as part of our standard procedures. At this time, we are still awaiting the player response with the required documents.

Please note that we are committed to resolving the case as quickly as possible and will process immediately upon receiving the requested information.

We appreciate your understanding and cooperation on this matter and look forward to your reply.


Kind regards,

BetMartini

Dear @kimgsteve,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Betmartini Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear teams,

I wish to confirm that I have received an email a couple of hours ago from @Betmartini Casino and I also wish to confirm that I have sent the requested documentation.

Thank you for the continued support.

Best compliments
Kimgsteve

Dear teams,

I wish to confirm that my account has been successfully verified and I have received my withdrawals. I am now waiting to hear about the suspicious attempts to withdraw my balance. I have shared screenshots with the Betmartini Team and I am waiting to get a detailed response.

Thank you for the support so far.

Kimgsteve

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.