Complaint #6 Betmartini Casino

Delays with withdrawal at BetMartini

By kimgsteve

1 year ago

I would like to bring to your attention the delays I am experiencing with BetMartini.

The total amount I am waiting for is over USD. 350.

My account was verified and my issue was resolved the last time I contacted you. This is a new case.

Please see the attached documentation.

The first withdrawal that is still pending was made on 14th March 2025.

Disputed Casino Betmartini Casino

Reason Delayed payment

Amount $350

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kimgsteve

1 year ago

Dear teams,

I am happy to report that the withdrawal has been completed successfully. Thank you all involved for helping to bring this to a successful resolution.

Best wishes,
Kimgsteve

kimgsteve

1 year ago

Dear BetMartini Casino,

I always reach out to the support team before reaching out to AskGamblers and I never reach out to them before there is a delay. You have committed in your terms to process withdrawals within three working days. This is what I have a challenge with. Your casino does not live up to this commitment. Attached is the screenshot which I have also shared with your support team. I have never shared anything here without first pursuing all available means.

My best regards,
Kimgsteve

Betmartini Casino

• Representative

1 year ago

Dear kimgsteve, your withdrawals are being processed - as you can see, amount of pending transactions is decreasing.

We recommend reaching out to our support team - this is much faster and more efficient way for getting support.

Betmartini Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $269

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Betmartini Casino Complaints

See all complaints for this casino

Betmartini - Withdraw is delayed and suspicious unauthorized withdrawal

Hello Askgamblers!

I initiated a withdrawal on BetMartini on the 07-01-2025 at 13:45. It has not been credited to my Astropay account to date. I tried another withdrawal on 09-01-2025 at 01:10 just to check if there was a problem with the first one. The second one has also not been credited to my AstroPay account.

I only use AstroPay. Today I logged in to check on the status and found a couple of new withdrawal requests that I did not make. I cancelled them immediately and I have initiated a request to withdraw the rest of my money from the account.

I have contacted support about the withdrawal and also reported the suspicious activity. They send me this message every time they respond

"Thank you for contacting the Betmartini team.

Kindly note that once your withdrawal request is processed by our KYC team, you will receive a notification via email.

We remain at your disposal for any further questions or queries."

Please help!

Resolved

€205

Withdraw is too late

Hello askgamblers!

I have withdrawn my funds 199e Skrill, but my withdrawal has not been completed for 4 days. When I asked the customer service, they said it will be completed. They can not answer date it or anything useful. I have try contact email later no answer.

Passive.

Please make my withdrawal. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.

Please help me.