Betamo Casino - Let me open account and play even do i was self excluded from casinos in the same license

Dear @Luna33,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hi askgamblers i don't know the full amount i have a few deposits saved but it was more. I cant acces my account at betamo casino. I did the deposits with Trustly so its hard To se on my bank i Will investigate it further.

I Kindly ask betamo casino To send my full transaction history To my email

Dear @Luna33, @Askgamblers,

We would like to update you regarding the terms of MGA license, the Responsible gaming part:

-Provided that, in the absence of a unified self-barring database, if the brands
require separate player registration, where the B2C licensee operates multiple brands,
the B2C licensee may allow for self-exclusion to be limited to a player’s activity on the
brand on which the player has requested self-exclusion, and the above sub-articles (a)
and (b) shall be applicable to that individual brand.

https:­//w­ww.m­ga.or­g.m­t/w­p-c­ont­ent­/up­loa­ds/­Dir­ect­ive­-2-­of-­201­8-P­lay­er-­Pro­tec­tio­n-D­ire­cti­ve.pdf Pt. IV, 11 (4)

Due to all the above mentioned, we kindly inform you that you can play under the same license in various casinos and setting the self-exclusion will not affect your registration in another casino with the same license.

We are hoping for your understanding.

Best regards,
Betamo.

Yes i can read that but not once you protected me or asked me if i had a gambling problem! You should have noticed after i had selfexcluded myself from every one of your casinos under the same license. It states that you should protect the player. You forgot To mention the part under that statement on mga " provided further that, in the event that a player has been excluded by the B2C licensee in light of sufficient reason which indicate that a player mat have problem gambling issues, that player shall be excluded across all brands operated by the B2C licensee. "

And also im in sweden i don't even know now if i was aloud to play on your site or pay with trustly. I could register on your site with country sweden

Dear @Luna33, @Askgamblers,

It states in a different way:
Provided further that, in the event that a player has been excluded by the B2C
licensee in light of sufficient reasons which indicate that the player MAY have problem
gambling issues, that player shall be excluded across all brands operated by the B2C
licensee.

After checking all your conversations with us, we haven't found anything that can be considered as a gambling issue.

We are hoping for your understanding.

Best regards,
Betamo.

Yes im sorry it was a t instead of a y. Please bear in mind that im from Sweden and my english is not perfect.
I dident have any conversation with you because you never contacted me! Its plenty signs there that i have a gambling problem . How much i deposit, how often i deposit and all self exclusions! The mga license is not there to only protect you, even do you want it to look that way its there to protect the player To. You dident do your part in the gambling responsibly law. The law is there for a reason. Its not much To ask for, the deposits back. Its the least you can do.

Dear @Luna33,

Betamo Casino will always close the player when the player contacts us and saying that the player is incapable to control his/her gambling.

Moreover, we always provide the services, that are not contradicting with MGA license terms.

We are sorry, but in your case, we cannot refund you your deposits, since there are no violations or anything similar.

Best regards,
Betamo.

Im sorry but your not. Your part is To ask or contact, especially if the player has done several self exclusions. Its not only the players responsibility to contact you. You as a casino with responsibly gambling has a responsibility To. Betamo dident do there part. Then this complaint Will remain Open and the other casinos Will also get a complaint so everyone can se how you handle responsibly gambling. Its not ok. I hope we can Solve this.