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BetAdonis Casino - Stalling payout of winnings

REJECTED
Complaint Info
Disputed casino BetAdonis Casino
Reason Delayed payment
Amount € 350
Inactive user
Posted on February 2, 2018

Hi!
I won 350 euro on this casino this saturday and the only reason I opened an account here was because of the fast payouts stated here at askgamblers.
Anyhow, verification process went fine but after that the chat gives me very confusing answers and has promised me that I will get the cash today (thursday) but still nothing.
And 3 days ago they said wednesday.
Now they say friday but it's impossible for me to get the cash tomorrow if the timeframe AFTER the payout is 5-7 days.

Now I am really getting concerned and the withdraw is still not even approved.

Can you please help me askgamblers.

Thank you.

Posted on February 2, 2018

Hello THOMASSIM,

We have not found your acount in our database. Could you be so kind to contact live chat for further discussion or to provide us with your username.

Best regards,
Betadonis support team.

AskGamblers
Posted on February 2, 2018

Dear BetAdonis Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on February 6, 2018

Dear THOMASSIM and AskGamblers Complaints Team, we kindly inform you that there is no such a username within our system. Dear user, please double check the information for correctness and contact our support team through e-mail or live chat.

Best regards,
Betadonis support team.

AskGamblers
Posted on February 9, 2018

Dear @thomassim,


AskGamblers Complaints Team has just sent you email in order to check the casino username and email address provided by you. Please, send your respond directly to the suppor­[email protected]­skg­amb­ler­s.com
Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.


 

AskGamblers
Posted on February 13, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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