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BetAdonis Casino - Not processing withdrawal, citing "funding" issue

UNRESOLVED
Complaint Info
Disputed casino BetAdonis Casino
Reason Delayed payment
Amount $ 2733
Posted on April 25, 2019

I'll keep this short. I deposited 3650USD to betadonis via bitcoin. After playing through that sum once I ended up with 2733USD remaining. They approved my account and approved my 2733USD withdrawal, but a few days later it got cancelled. I keep requesting withdrawals and they keep approving and subsequently cancelling them. The first few days they blamed a "BTC issue". Eventually, a week later, the live chat rep told me their corporate account does not have enough BTC on it to fund my withdrawal, even though I deposited 3650USD and lost 900 of it.

It's not acceptable for a casino/sportsbook to accept deposits and then claim they can't afford to send the withdrawal back.

AskGamblers
Posted on May 20, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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