I signed up to BetAdonis casino (oddsmatrix platform) on Saturday and there have been a few problems.
Firstly I made a £20 first deposit into the casino wallet to receive a £20 welcome bonus and play the slots. Instead the £20 went into a sportsbook account (showing as £0.00 with a £25 bonus). So I try to transfer to casino wallet and it says that i have £0 balance, so unable.
I contact customer support (online support 3 times) and each time they leave me hanging after taking my username. I write two emails and this is what response I receive back:
"you have made bonus on Support are and that is why you cannot be able to play at Casino, but you can play at Support. In order to play also at Casino, you have to turn your bonus 4 times on the Odds of 2.0 at Support area and then you will be able to play also at Casino."
Now this makes no sense at all to me — there is no suport area either where I can move around my money. So I write back and ask them to refund my £20 back to my card and close my account, but I have received no reply and it is a dead wall of communication with bad english.
I would like my £20 back and for other people to be careful when playing here as the communication is the worst I have ever experienced in over 150 casinos. there are also bugs and problems with the software.