Complaint #98 b-Bets Casino

Waiting 2,5 months for a €100 payment

By dingetje

7 years ago

On december 11th 2018 I made a withdrawal. This withdrawal was already approved, but it took a lot of time for the money to arrive. Then, when I contacted the service department, it turned out that something went wrong and there had been a delay. An investigation was needed to find our where it went wrong. I sent a copy of my bank details to prove that the money didn't arrive yet. Meanwhile, we are almost March 2019(!) and still nothing has changed. Every time I contact the service department I get the same standard answers; that no updates can be provided. An investigation of 2,5 months is insane, especially when you know it's only a €100,00 payment. I have made a withdrawal before and it took about 4 weeks, which is also way above average compared to other bookmakers.

I have a really bad feeling about this and I'm very much afraid that my money will never be transferred.

What can I do?

I also strongly advice other people to stay away from B-Bets. I'm not the only having problems with the payments. These guys can't be trusted! Stay away!

Disputed Casino b-Bets Casino

Reason Delayed payment

Amount €100

Discussion

AskGamblers

• Support Team

7 years ago

Dear @dingetje,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

b-Bets Casino

• Representative

7 years ago

Dear player,

Looking into your account we can see that the payout in question was initially transferred on the 13th December. At the time when you reported not having received this transfer, our support team has taken action to escalate this to our finance team. After complete investigation on their end, we have been updated that the initial transfer was returned back to us from your bank. Therefore, immediate action was taken and the winnings were rewired today (26th Feb '19). You should have this reflect on your end tomorrow. Please, do take time to check with your bank and confirm.

Best regards,
B-bets Casino Team

b-Bets Casino Complaint Stats

Resolved 92 / 102

Avg. Amount $1,529

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

b-Bets Casino Complaints

See all complaints for this casino

My withdrawals was declined from 180 to 50e with two different bonuses

I deposited 50€ and wagered 2000€, and was withdrawing 140.80€, when I got a free 5€ bonus. With this 5€, I won 41,12€ after wager. Since my previous withdrawal was pending, I wasn't allowed to do another, so I decided to cancel the previous one and withdraw altogether, as my KYC was still pending.

Now that everything is clear, they state that I can withdraw max 10x bonus, which is 50€, even though clearly 140.8 were won from a 50€ deposit bonus.

What a joke.

Unresolved

€182

4 months delayed payments and no communication

Made withdrawal request 9.7.2025 for 1386e.
Got paid 693e

Quote from support:
I hope this email finds you well.

You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in instalments.

The first instalment of €693 is on its way to your bank account and should arrive within 2 business days, depending on the speed of your bank. The second instalment shall be done around the 11th of August.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE:

I received first and only payment around 12th of august.
After that i've sent 8-9 support requests/emails regarding situation. They just keep repeating QUOTE:

Thank you for your message.

Kindly be informed that I have not yet recieved any updates regarding this. I have raised the issue to our higher management and hopefully we will resolve this matter soon.

Thank you for your patience.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE.

My last reply from them is from 7th of october, my last email to them was 2th of november where i was querying situation and asking for channels to make a complaint, 0 reply.

Im still missing half of my payments.

Unresolved

€693

They are delaying everything

I won amount of 1400€ over a week ago. I did a withdrawal and they asked same day my bank statement. I delivered it instantly in same day. In a 7 days they havent answered my questions about the situation of my withdrawal. They dont answer my emails or anything.

Even the kyc things arent working on their site. You cant send them files they want to kyc. You can send them only with email. I sent them over a week ago, and they said that they got it and are working on it but after that they wasnt answering anymore. Last message was sent for me 5 days ago, and they said that they wil give me some updates next day, but still nothing. I send them questions every day but they just dont answer.

Please help

Unresolved

€1,400

Missed withdrawals

Hi.

I would like to report an online casino called b-bets ( https://mobile.b-bets.com/fi/login ).

They have not paid me €1600 in withdrawals despite their promises(b-bets_a64ca73b-5e14-4629-94bb-f1875881ac9e), and they are not even answering me anymore.

In the screenshots of the messages, you can see how they claim that the withdrawals were sent from them weeks ago, but nothing shows up in my account. Only the first installment (€800) has come to me, but they have not paid the remaining €1600.

The dates are visible in the screenshots. In the latest email, there is a screenshot of Finnish text, which has been translated back into English with Google Translate, because I could not translate it to its original form. It is also interesting that at first they said that the withdrawal due on the second day of the month had already been sent, and when I asked about it again 1-2 days later, they said that the withdrawal is still being checked. Will I ever get my money (€1600) from them?

I was unable to attach screenshots of the messages when I asked about withdrawals. Can you please request them from me via email: [email protected]

Unresolved

€1,600

Delayed payment of 1700

Hi,

My withdrawal was approved on 19.9.24. I still haven't received the money(( 1700.00 EUR Withdrawal 19-09-2024 01:54:53 66eb846ddc7360.59148506 Approved Casino )). I have been playing at this casino about 3 years and the account has been verified.I have made successful withdrawals in the past, sometimes the payment has come in a couple of days and sometimes it has taken longer.

Resolved

€1,700

Bbets delayed withdrawal

I was promised my withdrawal within 1-2 days, it has now been 10 days and the money is still yet to reach my bank account.

Here is their response from a week ago: Dear < first name removed >

Thank you for contacting us.

Your payout of $319.08 was processed on July 22, 2024. If it has not yet arrived, please note that there may be slight delays due to varying processing times with financial institutions.

Rest assured, our team is actively monitoring the situation to ensure it reaches you as soon as possible.

We appreciate your patience and understanding.

Let us know if you have more questions, we are happy to help you!

Sincerely,

Daemon

b-Bets Player Support

b-Bets

Unresolved

$319

Closed my account and stole my winning

I played at b-bets casino, I was lucky to win 5800 euros. I ordered payment for 5000 euros and waited about two weeks, a few days ago I found out that my account is blocked and my winnings confiscated. I played only slot games, I did not violate the rules of the casino, I believe that the casino blocked my account for no reason. I can't access my account, so I have only screenshots of correspondence with casino support. Please help to resolve my issue.

Resolved

My withdrawal is delayed for a month

I did my withdrawal one month ago and still waiting for it.

I send all verification documents and everything they ask for.

When I am asking schedule for my withdrawal, they can just say they appreciate my patience. They promised that they handle withdrawals in 48 hours and now it is one month late and no one there can say any date when I can expect to get that done.

Unresolved

€5,000

Delay of the 550 EUR withdrawal by b-Bets

I have played at B-bets Casino. and deposited a total of 3000€. I made many bets and then I decided to withdraw my money.

I got my account verified a long time ago and I successfully withdrew 450€. After this, I requested a €550 withdrawal more than a month ago, but my withdrawal has still not been processed. Naturally, I cannot make new requests.

I have sent e-mail many times and I always get the same kind of answers with different words, like:

- "Thank you for your patience! We're sure you'll get some good news soon. Our department is working hard on your withdrawal.."

I have many times asked the reason or what is the problem but they have not said anything. I haven't played with bonus money at all.

Unresolved

€550

Waiting two weeks for two payments

Hello, I’m writing this complaint because I had enough of this casino payment system.

I’ve been a client for 4 years, lost a lot of money here and it’s always like this when I request a payment.

It takes weeks to be paid, they lie and you will have a feeling that they have no money to pay.

Again this month I had 2 payments processed 2 weeks ago and I wasn’t paid yet.

Had confirmation that I would receive it on Monday last week, then Wednesday, and then today. Still nothing.

I don’t know how can they have a casino running this way

Resolved

€1,150