Complaint #150 b-Bets Casino

Verification and payment taking forever

By ceebraa

5 years ago

I registered at B-Bets casino on 20.7.2020. Depositted and after a few days of playing, made withdraw request on 23.7.2020. Total amount is 2000€.
I uploaded my documents for verification via website. B-bets support asked the documents on 21.7.2020 via email also. I sended documents via email on the same day also. I was requested to send my bank statment again on 22.7.2020 and i did that on the same day. Customer support emailed me on 23.7 that bank statement is now sended to the relevant team for verification.

After that i haven´t heard anything about my case. Only supports emails and customer care chat has told the same message every day. Messages are that you have to wait cause verification is a compex process etc.
It has now been 14 days (including weekends cause support told me that financial deparment is working also on weekends).

I have had two emails were customer care tells me lies. First was, that customer care (chat) told me on 30.7.2020 that im still missing bank statement. Asked again and got an answer that it was a misunderstanding and the document was sended to relevant team on 23.7.
Second case was, that they again told me that relevant team has received the document on 30.7. I asked ,how is it possible that you send the document on 23.7 and it arrives to relevant team 7 days after that. No answer to that.

I just cant get how one document approval can take so long. Every other document was approved in a day, or that what the customer care told me.

Readin to this forum (complaint´s) it´s no suprise that this thing happened.

Could you please but this casino to blacklisted or something that no other player should experince this.

My withdraw is still pending (can be canceled) at casinos website. I think they are trying to get me play all the winnings.

I´m quite sure, that when the verification is done (some day hope so), there will be some misunderstanding or tech issue and my withdraw will bounce back.. So maybe i have to wait 1 year to get my money.

Can you help to solve this case?

Disputed Casino b-Bets Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

5 years ago

Received the money today. Casino seems to be too proud to answer this complaint so you can close it.
I closed my account at the casino and suggest everu other player to do so also. Noy very good customer care. I made my withdraw request at 23.7. so alot of days passed before money received.

Have a nice rest of the year!

Thanks

Inactive user

5 years ago

Today at 18:27 received an email confirming that my withdraw is now accepted. Should be on my bank account 2-5 business days. Let's hope all goes good.
Would like to keep this complaint open until money is on my bank account. Also would like to hear casinos reason why my verification took so long.

Inactive user

5 years ago

More info.

I have received an email from the casino on 7.8.2020 saying that i have made a complaint, so player management will handdle my case now. And on the 10.8 received email that account is verified, i could proceed with my withdraw.
11.8 received again email saying that i have made the complaint etc. Cant cet why i received this email twice? ( Im sure, they point out to this day, saying they have only been working 1 day with my case). Even tho i received the email first time on 7.8. so that is the day im counting player management' actions.

My withdraw is still pending, has been since 23.7.2020.
Now it seems, that casino can't process my withdraw before player management has processed my case. Player management has now spent 5 days, no info received.

For how long should i have to wait my money?

Could you askgamblers take contact to the casino and help me with this case.

Live chat is starting to give answers, that we are spinning in circles.

b-Bets Casino Complaint Stats

Resolved 92 / 102

Avg. Amount $1,529

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

b-Bets Casino Complaints

See all complaints for this casino

My withdrawals was declined from 180 to 50e with two different bonuses

I deposited 50€ and wagered 2000€, and was withdrawing 140.80€, when I got a free 5€ bonus. With this 5€, I won 41,12€ after wager. Since my previous withdrawal was pending, I wasn't allowed to do another, so I decided to cancel the previous one and withdraw altogether, as my KYC was still pending.

Now that everything is clear, they state that I can withdraw max 10x bonus, which is 50€, even though clearly 140.8 were won from a 50€ deposit bonus.

What a joke.

Unresolved

€182

4 months delayed payments and no communication

Made withdrawal request 9.7.2025 for 1386e.
Got paid 693e

Quote from support:
I hope this email finds you well.

You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in instalments.

The first instalment of €693 is on its way to your bank account and should arrive within 2 business days, depending on the speed of your bank. The second instalment shall be done around the 11th of August.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE:

I received first and only payment around 12th of august.
After that i've sent 8-9 support requests/emails regarding situation. They just keep repeating QUOTE:

Thank you for your message.

Kindly be informed that I have not yet recieved any updates regarding this. I have raised the issue to our higher management and hopefully we will resolve this matter soon.

Thank you for your patience.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE.

My last reply from them is from 7th of october, my last email to them was 2th of november where i was querying situation and asking for channels to make a complaint, 0 reply.

Im still missing half of my payments.

Unresolved

€693

They are delaying everything

I won amount of 1400€ over a week ago. I did a withdrawal and they asked same day my bank statement. I delivered it instantly in same day. In a 7 days they havent answered my questions about the situation of my withdrawal. They dont answer my emails or anything.

Even the kyc things arent working on their site. You cant send them files they want to kyc. You can send them only with email. I sent them over a week ago, and they said that they got it and are working on it but after that they wasnt answering anymore. Last message was sent for me 5 days ago, and they said that they wil give me some updates next day, but still nothing. I send them questions every day but they just dont answer.

Please help

Unresolved

€1,400

Missed withdrawals

Hi.

I would like to report an online casino called b-bets ( https://mobile.b-bets.com/fi/login ).

They have not paid me €1600 in withdrawals despite their promises(b-bets_a64ca73b-5e14-4629-94bb-f1875881ac9e), and they are not even answering me anymore.

In the screenshots of the messages, you can see how they claim that the withdrawals were sent from them weeks ago, but nothing shows up in my account. Only the first installment (€800) has come to me, but they have not paid the remaining €1600.

The dates are visible in the screenshots. In the latest email, there is a screenshot of Finnish text, which has been translated back into English with Google Translate, because I could not translate it to its original form. It is also interesting that at first they said that the withdrawal due on the second day of the month had already been sent, and when I asked about it again 1-2 days later, they said that the withdrawal is still being checked. Will I ever get my money (€1600) from them?

I was unable to attach screenshots of the messages when I asked about withdrawals. Can you please request them from me via email: [email protected]

Unresolved

€1,600

Delayed payment of 1700

Hi,

My withdrawal was approved on 19.9.24. I still haven't received the money(( 1700.00 EUR Withdrawal 19-09-2024 01:54:53 66eb846ddc7360.59148506 Approved Casino )). I have been playing at this casino about 3 years and the account has been verified.I have made successful withdrawals in the past, sometimes the payment has come in a couple of days and sometimes it has taken longer.

Resolved

€1,700

Bbets delayed withdrawal

I was promised my withdrawal within 1-2 days, it has now been 10 days and the money is still yet to reach my bank account.

Here is their response from a week ago: Dear < first name removed >

Thank you for contacting us.

Your payout of $319.08 was processed on July 22, 2024. If it has not yet arrived, please note that there may be slight delays due to varying processing times with financial institutions.

Rest assured, our team is actively monitoring the situation to ensure it reaches you as soon as possible.

We appreciate your patience and understanding.

Let us know if you have more questions, we are happy to help you!

Sincerely,

Daemon

b-Bets Player Support

b-Bets

Unresolved

$319

Closed my account and stole my winning

I played at b-bets casino, I was lucky to win 5800 euros. I ordered payment for 5000 euros and waited about two weeks, a few days ago I found out that my account is blocked and my winnings confiscated. I played only slot games, I did not violate the rules of the casino, I believe that the casino blocked my account for no reason. I can't access my account, so I have only screenshots of correspondence with casino support. Please help to resolve my issue.

Resolved

My withdrawal is delayed for a month

I did my withdrawal one month ago and still waiting for it.

I send all verification documents and everything they ask for.

When I am asking schedule for my withdrawal, they can just say they appreciate my patience. They promised that they handle withdrawals in 48 hours and now it is one month late and no one there can say any date when I can expect to get that done.

Unresolved

€5,000

Delay of the 550 EUR withdrawal by b-Bets

I have played at B-bets Casino. and deposited a total of 3000€. I made many bets and then I decided to withdraw my money.

I got my account verified a long time ago and I successfully withdrew 450€. After this, I requested a €550 withdrawal more than a month ago, but my withdrawal has still not been processed. Naturally, I cannot make new requests.

I have sent e-mail many times and I always get the same kind of answers with different words, like:

- "Thank you for your patience! We're sure you'll get some good news soon. Our department is working hard on your withdrawal.."

I have many times asked the reason or what is the problem but they have not said anything. I haven't played with bonus money at all.

Unresolved

€550

Waiting two weeks for two payments

Hello, I’m writing this complaint because I had enough of this casino payment system.

I’ve been a client for 4 years, lost a lot of money here and it’s always like this when I request a payment.

It takes weeks to be paid, they lie and you will have a feeling that they have no money to pay.

Again this month I had 2 payments processed 2 weeks ago and I wasn’t paid yet.

Had confirmation that I would receive it on Monday last week, then Wednesday, and then today. Still nothing.

I don’t know how can they have a casino running this way

Resolved

€1,150