I made a withdrawal-request at B-Bets casino last week Monday 3rd of February, the amount is EUR 2.500,- (this was my first withdrawal request at this casino).
When I made the withdrawal I already submitted the required documents (ID front and back, bankcard front and back and proof of address).
Since my withdrawal-request I did not received any response from the casino, even not a confirmation of the withdrawal itself.
In the past days I have approached the casino by email and chat service multiple times, I am getting the same answer each time informing me that their Finance and Legal departments are checking my documents and withdrawal-request.
The casino’s standard duration time for withdrawal-requests is 48 hours, this is why I am worried, we are now 8 days after my withdrawal request and I haven’t received any clear response on when my withdrawal-request will be processed and paid.
I would like B Bets casino to pay my withdrawal request as soon as possible, also I want a clear answer when (date) they will do the payment.