To whom it may concern,
Thank you for bringing to our attention the player's complaint regarding their payout.
Upon conducting our routine checks, we discovered a significant breach of our terms and conditions by the player in question. We found that the player has breached our terms and conditions by opening multiple accounts using the same or similar names, addresses, telephones, email addresses, and dynamic IP addresses with the intent of defrauding or cheating. Our policy clearly states that we reserve the right to close all relevant accounts, cancel all transactions and bets, waive winnings, and deduct bonuses in the event that we suspect such activity.
As a result, we have taken the necessary action of closing the player's account and have consequently decided to waive the associated payouts. Regrettably, due to an oversight on our part, we failed to detect this breach in a timely manner. Unfortunately, we had already disbursed a total of 120,000€ to the player before noticing an active breach on the player's side.
We wish to emphasize that the partial disbursement in question should not be misconstrued as a waiver of any of our rights, particularly the right to cancel any winnings, bonuses, and other entitlements. In light of this circumstance, we are considering lodging a legal action for reimbursement based on the base of illegal enrichment.
Furthermore, we would like to enhance that our terms and conditions are strict and are in place to ensure a fair and safe gaming environment for all our players. We take such breaches seriously and will not hesitate to take appropriate action to maintain the integrity of our platform.
In this regard, we made our decision based on the provisions outlined in our Terms and Conditions, specifically under the "Multiple Accounts" section (articles 47, 48, 49, and 50), which can be accessed at the link below:
https://www.b-bets.com/en/terms
In addition to this, the AskGamblers team has been provided with additional relevant information, which outlines the details of the breach and the actions taken to address it.
We hope that this explanation provides the necessary clarity and reassurance regarding the actions taken in response to the player's complaint. Please do not hesitate to contact us if you require any further information or clarification.
Best regards
Customer Experience Team
