Complaint #195 b-Bets Casino

Bets Casino

By Chinian

4 years ago

Hello,

I made account on b-bets on 20.5.22 and when I played I won 4083 €. I made withdrawal on 1.6.22 and I got email saying my account was verified (8.6.22). After posting documents that were asked.

After that everytime I have asked when will my withdrawal be paid, I have only received answer that it is for reasons out of their control..

Please help me solve this issue, thank you.

Disputed Casino b-Bets Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that b-Bets Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

b-Bets Casino

• Representative

4 years ago

Dear AskGamblers Team,

Thank you for reopening this complaint.

Our relevant department as per AskGabamblers team request provided more details regarding this complaint where we have proven that there indeed was a breach of our following terms and conditions:

- In the event that We suspect that a Player is acting as a part of the Player’s collusion
undertaken with the intent of defrauding and cheating, meaning by using the same
or similar names, address, telephones, email addresses, same or similar dynamic IP
addresses, computer or other devices and acting on same or similar pattern, We
reserve the right to block the relevant Account(s). Following the internal
investigation, We reserve the right to close an Account or Accounts at any time and
to cancel all the transactions, bets, waive winnings and deduct bonuses from all
relevant Accounts.

- Where We close the Player’s Account and terminate the Agreement pursuant to
Multiple-accounting, Collusion, Cheating, Fraud and Criminal Activity or Breach of
this Agreement the balance of the Player’s Account, Player’s approved but not yet
paid withdrawals and/or jackpot winnings will be non-refundable and deemed to be
forfeited to the extent of any claim that the Company may have against the Player at
the date of such closure.

- B-Bets has a zero tolerance policy towards inappropriate play, bonus abuse,
player’s collusion and fraudulent activity. If, in Our sole determination, the Player is
found to have cheated or attempted to defraud Us or any other User of any of the
Games in any way including, but not limited to, game manipulation or payment fraud,
or if We suspect the Player of fraudulent payment, including use of stolen credit
cards, or any other fraudulent activity (including any chargeback or other reversal of
a payment) or prohibited transaction (including money laundering), We reserve the
right to suspend and/or close the User Account and to share this information
(together with the Player’s identity) to other online gaming websites, banks, credit
card companies, and appropriate agencies.

We would also like to state that closing and declining payouts is not something we like to do but we have a zero-tolerance policy for breaching our terms and conditions and to ensure a fair experience for all our players we need to act according to them.

Best regards
Customer Experience Team

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per b-Bets Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Chinian

4 years ago

Hello,

Based on the things stated before I can state that I played from my own house and my own IP address and nobody else could have played from my computer.
It is absolutely true. All of the accusations from casino - are completely groundless and don`t have any basis!
I was never involved into any sort of agreement with anyone and just played on this casino using my own money!
They said that I am involved into some sort of fraudulent activities with cards!
I can assure and send proofs that the money belongs to me and I didn`t steal it!

b-Bets Casino Complaint Stats

Resolved 92 / 102

Avg. Amount $1,529

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

b-Bets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 84 out of 94 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

b-Bets Casino Complaints

See all complaints for this casino

Bets Casino

I deposited 50€ and wagered 2000€, and was withdrawing 140.80€, when I got a free 5€ bonus. With this 5€, I won 41,12€ after wager. Since my previous withdrawal was pending, I wasn't allowed to do another, so I decided to cancel the previous one and withdraw altogether, as my KYC was still pending.

Now that everything is clear, they state that I can withdraw max 10x bonus, which is 50€, even though clearly 140.8 were won from a 50€ deposit bonus.

What a joke.

Unresolved

€182

Bets Casino

Made withdrawal request 9.7.2025 for 1386e.
Got paid 693e

Quote from support:
I hope this email finds you well.

You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in instalments.

The first instalment of €693 is on its way to your bank account and should arrive within 2 business days, depending on the speed of your bank. The second instalment shall be done around the 11th of August.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE:

I received first and only payment around 12th of august.
After that i've sent 8-9 support requests/emails regarding situation. They just keep repeating QUOTE:

Thank you for your message.

Kindly be informed that I have not yet recieved any updates regarding this. I have raised the issue to our higher management and hopefully we will resolve this matter soon.

Thank you for your patience.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE.

My last reply from them is from 7th of october, my last email to them was 2th of november where i was querying situation and asking for channels to make a complaint, 0 reply.

Im still missing half of my payments.

Unresolved

€693

Bets Casino

I won amount of 1400€ over a week ago. I did a withdrawal and they asked same day my bank statement. I delivered it instantly in same day. In a 7 days they havent answered my questions about the situation of my withdrawal. They dont answer my emails or anything.

Even the kyc things arent working on their site. You cant send them files they want to kyc. You can send them only with email. I sent them over a week ago, and they said that they got it and are working on it but after that they wasnt answering anymore. Last message was sent for me 5 days ago, and they said that they wil give me some updates next day, but still nothing. I send them questions every day but they just dont answer.

Please help

Unresolved

€1,400

Bets Casino

Hi.

I would like to report an online casino called b-bets ( https://mobile.b-bets.com/fi/login ).

They have not paid me €1600 in withdrawals despite their promises(b-bets_a64ca73b-5e14-4629-94bb-f1875881ac9e), and they are not even answering me anymore.

In the screenshots of the messages, you can see how they claim that the withdrawals were sent from them weeks ago, but nothing shows up in my account. Only the first installment (€800) has come to me, but they have not paid the remaining €1600.

The dates are visible in the screenshots. In the latest email, there is a screenshot of Finnish text, which has been translated back into English with Google Translate, because I could not translate it to its original form. It is also interesting that at first they said that the withdrawal due on the second day of the month had already been sent, and when I asked about it again 1-2 days later, they said that the withdrawal is still being checked. Will I ever get my money (€1600) from them?

I was unable to attach screenshots of the messages when I asked about withdrawals. Can you please request them from me via email: [email protected]

Unresolved

€1,600

Bets Casino

Hi,

My withdrawal was approved on 19.9.24. I still haven't received the money(( 1700.00 EUR Withdrawal 19-09-2024 01:54:53 66eb846ddc7360.59148506 Approved Casino )). I have been playing at this casino about 3 years and the account has been verified.I have made successful withdrawals in the past, sometimes the payment has come in a couple of days and sometimes it has taken longer.

Resolved

€1,700

Bets Casino

I was promised my withdrawal within 1-2 days, it has now been 10 days and the money is still yet to reach my bank account.

Here is their response from a week ago: Dear < first name removed >

Thank you for contacting us.

Your payout of $319.08 was processed on July 22, 2024. If it has not yet arrived, please note that there may be slight delays due to varying processing times with financial institutions.

Rest assured, our team is actively monitoring the situation to ensure it reaches you as soon as possible.

We appreciate your patience and understanding.

Let us know if you have more questions, we are happy to help you!

Sincerely,

Daemon

b-Bets Player Support

b-Bets

Unresolved

$319

Bets Casino

I played at b-bets casino, I was lucky to win 5800 euros. I ordered payment for 5000 euros and waited about two weeks, a few days ago I found out that my account is blocked and my winnings confiscated. I played only slot games, I did not violate the rules of the casino, I believe that the casino blocked my account for no reason. I can't access my account, so I have only screenshots of correspondence with casino support. Please help to resolve my issue.

Resolved

Bets Casino

I did my withdrawal one month ago and still waiting for it.

I send all verification documents and everything they ask for.

When I am asking schedule for my withdrawal, they can just say they appreciate my patience. They promised that they handle withdrawals in 48 hours and now it is one month late and no one there can say any date when I can expect to get that done.

Unresolved

€5,000

Bets Casino

I have played at B-bets Casino. and deposited a total of 3000€. I made many bets and then I decided to withdraw my money.

I got my account verified a long time ago and I successfully withdrew 450€. After this, I requested a €550 withdrawal more than a month ago, but my withdrawal has still not been processed. Naturally, I cannot make new requests.

I have sent e-mail many times and I always get the same kind of answers with different words, like:

- "Thank you for your patience! We're sure you'll get some good news soon. Our department is working hard on your withdrawal.."

I have many times asked the reason or what is the problem but they have not said anything. I haven't played with bonus money at all.

Unresolved

€550

Bets Casino

Hello, I’m writing this complaint because I had enough of this casino payment system.

I’ve been a client for 4 years, lost a lot of money here and it’s always like this when I request a payment.

It takes weeks to be paid, they lie and you will have a feeling that they have no money to pay.

Again this month I had 2 payments processed 2 weeks ago and I wasn’t paid yet.

Had confirmation that I would receive it on Monday last week, then Wednesday, and then today. Still nothing.

I don’t know how can they have a casino running this way

Resolved

€1,150