Dear AskGamblers Team,
Thank you for reopening this complaint.
Our relevant department as per AskGabamblers team request provided more details regarding this complaint where we have proven that there indeed was a breach of our following terms and conditions:
- In the event that We suspect that a Player is acting as a part of the Player’s collusion
undertaken with the intent of defrauding and cheating, meaning by using the same
or similar names, address, telephones, email addresses, same or similar dynamic IP
addresses, computer or other devices and acting on same or similar pattern, We
reserve the right to block the relevant Account(s). Following the internal
investigation, We reserve the right to close an Account or Accounts at any time and
to cancel all the transactions, bets, waive winnings and deduct bonuses from all
relevant Accounts.
- Where We close the Player’s Account and terminate the Agreement pursuant to
Multiple-accounting, Collusion, Cheating, Fraud and Criminal Activity or Breach of
this Agreement the balance of the Player’s Account, Player’s approved but not yet
paid withdrawals and/or jackpot winnings will be non-refundable and deemed to be
forfeited to the extent of any claim that the Company may have against the Player at
the date of such closure.
- B-Bets has a zero tolerance policy towards inappropriate play, bonus abuse,
player’s collusion and fraudulent activity. If, in Our sole determination, the Player is
found to have cheated or attempted to defraud Us or any other User of any of the
Games in any way including, but not limited to, game manipulation or payment fraud,
or if We suspect the Player of fraudulent payment, including use of stolen credit
cards, or any other fraudulent activity (including any chargeback or other reversal of
a payment) or prohibited transaction (including money laundering), We reserve the
right to suspend and/or close the User Account and to share this information
(together with the Player’s identity) to other online gaming websites, banks, credit
card companies, and appropriate agencies.
We would also like to state that closing and declining payouts is not something we like to do but we have a zero-tolerance policy for breaching our terms and conditions and to ensure a fair experience for all our players we need to act according to them.
Best regards
Customer Experience Team
