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Winning money goes automatically to bonus money


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By 12eetu
2 years ago

Trouble started yesterday. I made first 100e deposit and 150e deposit. No luck. Then I received 100e bonus money. I played it to Rise of olympus slot 2-5e bet. To zero. No luck and cancelled it. After that I tried final deposit 180e. Played Wanted dead or wild and won 378e from dead bonus. Balance was +500e. Played few hands blackjack and tried to withdraw 500e but it says it's bonus money. Last deposit was 180e and was zero bonus money!

I have tried to contact them since yesterday. Chat says answer time is 2 minutes. But it's already 24h. They accept my documents for kyc procedures 3am but won't answer my emails or chat contacts!

Disputed Casino AHTI Games Casino
Amount €378

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Yes all resolved. Got friendly call from Stockholm yesterday. Thanks to Elli and Jack for sorting this out. A+ customer service now :)
User name

Dear @12eetu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi the balance was re-added to your real money balance and you were informed by email as well

AHTI Games Casino Complaint Stats

Resolved 10 / 10
Avg. Amount $1,804
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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