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AHTI Games Casino - Unable to reset password, no support and assistance from the casino

RESOLVED
KTK Sweden Message
Posted on April 9, 2019

This casino system dont send me new password and no email will come. From beginning some email came but they where in junk mail with error links and picture on them on gmail so it was not possible to reset. I change this mails to inbox mail and no junkmail and still not work and now i dont get any reset mail. The casino dont have a chat and answer very rarely on mail about 4-5 weeks now. They dont send manually code or mail too reset password to me even if they say they will. I never had this problems with any casino soo is kind of rare.

I have money left in the casino and my account is not restricted in any way but i cant log in and they dont help me with that even if i send them my ID card pictures for helping me with a new manually password. My gmail works fine and have no problems at all. I need a password

Posted on April 9, 2019

Hi thanks for your feedback.

i checked your account and i see from interactions with our Support ( latest 6th April ) that you have been having problems receiving our emails and notifications, i apologize for any inconvenience.

As you have sent your ID as requested , we have sent you a new password and you should have already had a phone call from Support just to confirm you received it and everything was ok

Hopefully now you will be able to login

Thanks

Team Ahti

AskGamblers
Posted on April 9, 2019

Dear @KTK,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

KTK Sweden Message
Posted on April 11, 2019

Hi, the password you have send me manually dont work at all, l tried many times. At least now i get my reset password in inbox mailbox quite fast and every time after i press "forget password". But it will never work even if i change it. I put in the 4 digits showing at first at your site to be able to make a new password from mail link. You write the number then the password 2 times letters between 6-10. When this is done it says "you have succesfully change your password"

When i put my mail or user name included new password yoo logg in it says its a failure, wrong password or username

My ongly conclusion is that your system is broken or you dont checked relative unknown problems too my account
There is nothing more i can say or doo, Just fix it

Posted on April 12, 2019

Support will call you and help you through the process

AskGamblers
Posted on April 15, 2019

Dear @KTK,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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