Complaint #40
21 Dukes Casino
Account closed and 2,000 withdrawal set on hold due to mysterious 're-verification' process
8 years ago
I joined 21dukes Casino back in February of 2018 after four five deposits I ended up winning approximately $2,200 I made a withdrawal request and they asked for verification I gave them everything they asked for and eventually they did send the $2,000 but it took almost 6 weeks and a lot of calling and poking and prodding to get them to answer me after multiple deposits I ended up winning another $2,200 approximately and requested another withdrawal they decline that withdrawal for really absolutely no reason and great for me I continue to play with those monies and built my pot up to $8,000 I requested a withdrawal for $4,000 which is the maximum withdrawal at one time per week. The wire transfer to my bank account took probably two-and-a-half to three weeks to receive that payment. Once received, I waited the week before requesting my withdrawal. In that time I lost almost all of my winnings. From the $4000, I went all the way down to approx. $200. I finally started winning a bit and got myself back to about $2200-$2300 I requested a withdrawal for $2000 and this time around they sent me an email saying that I had to be re verified and that this selection process is random and I would have to once again have my verification redone. I resubmitted everything. I got an email saying that the random screening process was why my withdrawal request was denied April 24th but my April 27th request would be judged based on the findings. I received an email saying I was fully re verified and that my account would reflect that. While waiting for my withdrawal I deposited $300-$400 figuring I could cover any losses with my withdrawal. I was sent an email this morning saying my weekly cashback was available and that I earned $13 cashback. I live chatted with customer support to get my cashback which is a policy of theres. I also asked the status of my withdrawal and that it was pending since April 27th and even with the re verification process, my withdrawal should have arrived. $13 was put into my account around 11:30am. At 1pm when I got home from work my account was disabled. I have read so many horror stories about 21 dukes but although taking a long time to withdraw money, I had got what was owed.
Also, back on Saturday April 25th 2018, while playing on my favorite slot game, I was cheated out of a large winnings. I was betting the maximum for the game which was $12.50Cad. I had lost most of my winnings that day. Like I said earlier, I went from $4000 all the way down to $200. On my way back up, I was at about $2400 and was betting the max. I got 3 skulls and went to the bonus screen. I usually win between 600 and 2500 credits with the free spins. This time I hit big. I won 25000 credits. Each 25 cents equals 1x your winnings. I was supposed to have won $250 X 50 which is 12.50÷25. I was only paid $250x 1. They changed my bet from 12.50 per spin to 25cents. My entire log shows me betting $6.25 a d moving to $12.50. Betting 25 cents when you have over a $2000 bankroll makes no sense. I ran to my wife screaming bloody murder. After a bit of calming me down she let me know we had won a good amount and not to be greedy. I reluctantly let it go because they had honored there debts and I was very lucky. Now with this happening, I know this site is crooked. All I want is the $2000Cad owned so I can pay what I owe and move onto a more reputable online gaming site.
Please co text me as soon as you hear anything. I have all my emails saved
Also, back on Saturday April 25th 2018, while playing on my favorite slot game, I was cheated out of a large winnings. I was betting the maximum for the game which was $12.50Cad. I had lost most of my winnings that day. Like I said earlier, I went from $4000 all the way down to $200. On my way back up, I was at about $2400 and was betting the max. I got 3 skulls and went to the bonus screen. I usually win between 600 and 2500 credits with the free spins. This time I hit big. I won 25000 credits. Each 25 cents equals 1x your winnings. I was supposed to have won $250 X 50 which is 12.50÷25. I was only paid $250x 1. They changed my bet from 12.50 per spin to 25cents. My entire log shows me betting $6.25 a d moving to $12.50. Betting 25 cents when you have over a $2000 bankroll makes no sense. I ran to my wife screaming bloody murder. After a bit of calming me down she let me know we had won a good amount and not to be greedy. I reluctantly let it go because they had honored there debts and I was very lucky. Now with this happening, I know this site is crooked. All I want is the $2000Cad owned so I can pay what I owe and move onto a more reputable online gaming site.
Please co text me as soon as you hear anything. I have all my emails saved
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