Hello, I have an issue with Acebet (acebet.co) sportsbook. I have had my account there for couple of months now and I had verified the profile according to the KYC policies (including selfies, ID card, and everything the bookie asked). One day when I decided to login and bet on some games, I had a strange pop up informing me that my account has been banned for some reason, which they did not want to be disclosed (as they say for security reasons). I asked them multiple times on chat what is the issue, how can we resolve it, but they did not want to listen and now I lost access to my account with over 1500 dollars on it... What steps can I take to resolve this issue?
Complaint Info
Acebet Casino Complaints
- 0 of 3 Resolved
- 3 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 904 USD Avg. Amount
-
Unresolved
Acebet Casino - Blocked my account and took my winnings for no reason
$1,300
Unresolved
Acebet Casino - Blocked my account and took my winnings for no reason
I deposited 400USD before 2 weeks. I won approximately 1300USD. I decided to withdraw 900USD. After waiting 2 days for my withdrawal I get a message ...
Read more -
Unresolved
Acebet Casino - Account banned and 426 USD withheld unable to contact support
$426
Unresolved
Acebet Casino - Account banned and 426 USD withheld unable to contact support
My account was permanently banned for “TOS violation” without any clear explanation.However, the main issue is that the casino is currently ...
Read more -
Rejected
Acebet Casino - Unfair and unreasonable freezing of accounts
$968
Rejected
Acebet Casino - Unfair and unreasonable freezing of accounts
I have been playing with them for a few days, and now I have $968 in my account. Now they have frozen my account without any explanation, and the ...
Read more -
Unresolved
Acebet Casino - Unreasonable freezing of my account
$986
Unresolved
Acebet Casino - Unreasonable freezing of my account
Playing with them, they froze my account without any explanation, and now there are still 986 USDT on the account that can provide relevant screenshot ...
Read more
Have trouble with Acebet Casino?