Account banned and 1859 euros withheld unable to contact support

I am filing a complaint against Acebet.cc regarding a promotional purchase bonus that was incorrectly credited, and subsequent live chat support agents who closed the ticket while misinterpreting their own promotional terms.
On October 29, 2026, I activated a promotional offer via an official email. The promotion advertised a "40% PURCHASE BONUS" explicitly stated to be "worth up to 10 SC." The promotional code assigned to my account for this offer was "Flat40max10".
To maximize this offer, I made a purchase of 25.39 SC. Standard promotional mechanics dictating an "X% match up to Y amount" apply the cap to the bonus payout itself. To receive the maximum 10 SC bonus at a 40% match rate, a purchase of 25 SC is required (40% of 25 = 10). Because my purchase exceeded 25 SC, I should have received the maximum cap of 10 SC.
Instead, I was only credited 4 SC.
I contacted live chat support (agents Vura and WuQaaa). The agents claimed that the promotion means "40% up to a purchase of 10 SC," resulting in a flat 4 SC bonus. This is completely incorrect based on the promotional materials provided:
1. The email explicitly states the promotion is "worth up to 10 SC" (referring to the bonus payout value, not the purchase tier).
2. The code itself is "Flat40max10", explicitly denoting a maximum bonus payload of 10. If the bonus was capped at 4 SC, the code and advertisement would state "max 4" or "worth up to 4 SC".
The agents completely altered the grammatical structure of the advertisement ("worth up to 10 SC" became "a purchase of up to 10 SC") to justify shortchanging my account by 6 SC. When I provided screenshots and pointed out the literal text, the agents stonewalled me, stated "it's not a scam, sorry you feel that way," and closed the window.
I am requesting that Acebet.cc honor the exact terms of their advertisement and credit my account the remaining 6 SC that I am rightfully owed from my purchase.

After claiming the daily bonus i won $500 playing various slots and originals. I submitted for redemption on 9/10/2026, was told it would be 1-3 business days. Then was told it would be 10 business days due to a security/compliance check needed to be done on my redemption. On 9/17/2026 they canceled my redemption stating the redemption expired and to resubmit it. So i resubmit the redemption on 9/17 and am told there same thing, that it will take 10 business days due to this security/compliance check. Its obvious they have no intention to process my redemption. If this so called "security/compliance" check takes 10 business days to complete but their system automatically expires redemptions then cancels them after just 7 days, it's going to be in an endless loop. I've attached the support messages and redemptions on my account showing all this. My account is completely verified.

My account was permanently banned for a "TOS breach" right after I requested a withdrawal of my balance of around $20,000. No specific term was ever identified.

Live chat told me the decision was final and not open to appeal. When I asked what I had actually done, I got no answer and was then blocked from sending further messages. I have had no reply to any email or live chat since.

I accept that Acebet can close my account. What I dispute is them keeping the money. Their own terms say that when they close an account at their own discretion, without giving a reason, they refund the available balance.

I am asking Acebet to pay out my balance. If they refuse, I would like them to state which term I breached and what I actually did.

I can provide screenshots of the ban notice and the live chat, the email I sent to support, and all deposit and withdrawal confirmations.

Hello, I have an issue with Acebet (acebet.co) sportsbook. I have had my account there for couple of months now and I had verified the profile according to the KYC policies (including selfies, ID card, and everything the bookie asked). One day when I decided to login and bet on some games, I had a strange pop up informing me that my account has been banned for some reason, which they did not want to be disclosed (as they say for security reasons). I asked them multiple times on chat what is the issue, how can we resolve it, but they did not want to listen and now I lost access to my account with over 1500 dollars on it... What steps can I take to resolve this issue?

I have been playing with them for a few days, and now I have $968 in my account. Now they have frozen my account without any explanation, and the customer service did not bother to deal with me, I think their behavior is illegal and theft, I just want to get back the amount on my account, please help me deal with it. Get a fair treatment. I can provide relevant screenshots and proof!