Complaint #17 Acebet Casino

Balance of around 20 000 USD withheld after account ban

By Jørgen S.

5 hours ago

My account was permanently banned for a "TOS breach" right after I requested a withdrawal of my balance of around $20,000. No specific term was ever identified.

Live chat told me the decision was final and not open to appeal. When I asked what I had actually done, I got no answer and was then blocked from sending further messages. I have had no reply to any email or live chat since.

I accept that Acebet can close my account. What I dispute is them keeping the money. Their own terms say that when they close an account at their own discretion, without giving a reason, they refund the available balance.

I am asking Acebet to pay out my balance. If they refuse, I would like them to state which term I breached and what I actually did.

I can provide screenshots of the ban notice and the live chat, the email I sent to support, and all deposit and withdrawal confirmations.

Disputed Casino Acebet Casino

Reason Account closure

Amount $20000

Discussion

90 hours left for Acebet Casino to respond.

There are no replies at the moment.

Acebet Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $1,269

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Complaint Status

90h left

$20,000

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