Thanks for provinding me this platform to make a report. My name is Franklin,and my username is Emeka88. I made a deposit of 25 or 30 dollars (can't fully remember the exact) to grand fortune casino and thereby was awarded a bonus that comes with it,so I played and luckily was able to meet the wagering requirements,had 400 left,which I decided to cash out. This has been 2 months or more since I made a cash out request;within 24/48 hours I was notified that I needed to submit certain documents for verication (which is a normal process in all the casinos that I have played in)so I did as directed,and after 48 hours I received an email stating that my documents were received and approved. Now to the big deal,after a week and some days that I didn't hear from grand fortune as regards to when i should expect to receive my winning,I decided to call there toll free number,but didn't go through,in all honesty ever since I won that money I suddenly don't go through each time I try to get hold of them over the phone (I've called more than 50 times without going though)fast forward....so I found a way to reach their live customer support,through the deposit section,as the live support on my account don't go through;so after several times of complaining to the customer support agents on which they kept on assuring me that my money will be sent that all the necessary documents have been approved,and they're now waiting for the financial department to push the money through,this same excuse was given to me several times that it led to them escalating my case several times,yet nothing was done,so I decided to ask to talk to the manager,in which Zack sparrow came through as the manager;I chatted with Zack twice and he pleading and assured that my money will be sent,that he was going to use his influence to hasten the financial department to send my winning (he also said he escalated the issue the more) so I gave them 2 or 3 days after my final chat with Zack to see if anything positive would result from that,yet I didn't hear a thing from them,so this evening I decided to log in back to my account to try and reach them and ask why I haven't heard from them yet,this is after I've tried calling their customer support line 4 times without getting hold of anyone. So on trying to log into my account, it wouldn't let me log in, it kept saying "you can't are not allowed to log in please contact customer service for more information). This is very unfair. Please help me retrieve my money ASKGAMBLERS. Thanks.