Complaint #66 888STARZ Casino

Withdrawal is marked completed but not credited

By OKSANA S.

1 year ago

Message on forum

Hello,

I have requested withdrawal of funds 2 days ago, and casino marked the withdrawal successful. But funds did not come to the account. The payment method is mobile wallet that is instant transfer.

I have contacted support by chat, mail and telegram bot, the answer i got in one sentence : the agent transfer the funds. I have asked for the transaction details from processing - all I got is sms photo from vodafone cash with no details that would allow to check furter the transaction. Orange cash receiving wallet operator confirmed that there are no pending transactions and it has to be directed to sender operator. As i use both operators i could contact vodafone cash as well and provided the photo of sms i got from the casino. Of course it is impossible to track or check anything by this sms as it contains o details. But they confirmed that to receiving orange ber was no transaction done and to investigate further we need a transaction number or sender number. Which casino support did not provide although i request it in every message I sent. The answer i get every time: "agent transfers the funds" no details provided what so ever. Please help to get any prove of funds transfer.

Thank you in advance

Disputed Casino 888STARZ Casino

Reason Delayed payment

Amount ج.م.‏3600

Discussion

AskGamblers

• Support Team

6 months ago

Dear @oxanasub,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888STARZ Casino

• Representative

6 months ago

Hello,
We would like to clarify that this issue had already been resolved. The user’s withdrawal was successfully credited to their account.
We apologize for the delay in processing the withdrawal — it was caused by technical maintenance, and the funds were credited as soon as the issue was fixed.
If any additional assistance is needed, we are ready to help.
Best regards,
888Starz Team

AskGamblers

• Support Team

6 months ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888STARZ Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

oxanasub

• Egypt • 1 reviews

1 year ago

Hello,
just to have an update, Is there any hope at least to get any data regardig this trasfer? My withdrawal was marked as successful on 1st june, but funds were never transferred or even ordered. No receipt from casino agent about funds transfer was provided, casino refused to send payment confirmation/prove and kept sending identical auto replies to my emails antill today "The agent claims that the transaction was sent, a screenshot was sent earlier
> Unfortunately, we cannot provide another receipt with information" . All they have sent is screenshot of wallet operator SMS that has no details and untrackable, proves nothing and is not a payment prove that could be trased.
Can I ask for help in such cases? the money is simply stolen. And the operator does not care. Seems like casino is aware of agent actions.
Is there some body that has the authority to provide an answer. ???
I can provide all the evidence that the transaction was never made, and the casino refused to provide proof of payment. Does this mean that casino can do whatever they want, and we just have to take it? Sadly it meas that operators can do watever they want even not hiding any more..

888STARZ Casino Complaint Stats

Resolved 19 / 20

Avg. Amount $919

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888STARZ Casino Complaints

See all complaints for this casino

Withdrawal is marked completed but not credited

USER ID: 1669293569

Withdrawal Date: 25/5/26

Withdrawal Amount: 17000

E- Transfer no: 4874953923

It's now 16 days completed. I haven't received a withdrawal in my account. Withdrawal is successfully completed on the app, but I haven't received it.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 24 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

74h left

₨17,000

Cassino 888starz withdrawal issue

I would like to file a complaint against 888Starz regarding my withdrawal issue.

I have been trying to withdraw my money to my Skrill account, but every withdrawal request gets approved at first and then later cancelled without a clear explanation. I have used this withdrawal method before and never had this problem until now.

I already contacted customer support multiple times, but unfortunately I am either being ignored or receiving generic responses without any real help. I also submitted all requested verification documents, including my ID/passport, proof of payment, and card verification.

At this point, I am very concerned because my funds are still stuck on the casino account and I cannot access them.

I kindly ask AskGamblers to help me resolve this issue and assist in communication with the casino.

Casino: 888Starz
Withdrawal method: Skrill
Problem: Withdrawal approved and then cancelled repeatedly
Support response: Very slow or no response

Thank you in advance for your assistance.

Resolved

дин.120,000

Rs 5000 deposit amount not added

My account id - < sent to the casino >

Name - < removed >

Deposit Date - 11/02/2026

Deposit time - 09.12PM ( indian time )

11/02/2026 onwards and till now I'm following the "payment processing customer support" for my DEPOSIT ISSUE.

But in last 4days customer support is not solving my deposit issue. All executive only saying different different ( COPY PASTE replys only ) " PAYMENT SYSTEM NOT RESPONDING "

Im lost my hope and trust in 888starz

Im kindly request to AskGamblers , please solve my deposit issue.

Below deposit screenshot is attached for your reference.

Resolved

₹5,000

Withdrawal problems and Missing funds

I am submitting this complaint due to serious issues with withdrawals and missing funds on my 888Starz account.
As soon as I requested a withdrawal, my account was placed under repeated and prolonged “security checks”. I was asked multiple times to provide identity documents, selfies with dates, and written explanations. I complied with all requests fully and promptly.
Despite this, the verification process keeps being extended without clear reasons, deadlines, or transparent communication. Support responses are generic, delayed, and constantly redirect me between departments, restarting the process instead of resolving it.
In addition to the withdrawal issue, part of my balance disappeared from my account without any valid explanation. The account balance was reduced even though I did not place any bets, bonuses, or withdrawals that would justify the missing funds. I repeatedly asked for a clear transaction history or explanation, but none was provided.
Furthermore, withdrawal confirmation via SMS is unreliable, which makes completing withdrawals even more difficult.
Deposits were accepted instantly, but once I requested to withdraw my money, multiple obstacles appeared. This behavior strongly suggests unjustified withdrawal delays and lack of transparency.
I am requesting:
A full and transparent explanation of the missing funds
Immediate completion of account verification
Processing of my pending withdrawal without further delays
I believe my rights as a player have been violated, and I am asking AskGamblers to assist in resolving this matter fairly.

Resolved

€268

Account access blocked after big win

I created an account on 888STARZ on January 27, 2026, successfully validated my email, deposited 30 CAD via Interac/Gigadat, played legitimately and won 13,000 CAD.

Issue: I am unable to log in (error message "email or password incorrect" even after multiple successful password resets with codes received by email and confirmation on the site). Live chat support agent Zélie stated that the site is not available in Canada. However, Canada is NOT listed among the restricted countries in the Terms & Conditions (section 2: only UK, USA, Cyprus, Netherlands, etc., followed by a vague "etc.").

I have fully cooperated: on January 28, 2026, I sent a complete KYC request to disable the "Email authorization forbidden" setting to [email protected], including:

- Selfie holding my ID (recto-verso driver's license)

- Bank screenshot proving the 30 CAD deposit via Gigadat/Interac (confirmation number 0271190243, dated January 27, 2026)

- Full screenshots of the live chat conversation with Zélie

- Screenshot of the T&C showing Canada is not restricted

No response from support after 3+ days. I need:

- Account access restored

- Phone number validation if required

- Full withdrawal of my 13,000 CAD winnings (preferred methods: crypto or Interac)

This blockage appears unfair because I was allowed to register, deposit, play, and win without any prior warning or restriction notice. Please assist in resolving this matter and processing my withdrawal.

All mentioned proofs are attached (live chat screenshots, sent KYC email proof, deposit proof, T&C screenshot, registration confirmation email).

Resolved

$13,000

Deposit problem with 20000 BDT

I deposited funds to my 888Starz account using bKash, but the amount has not been credited to my account even after more than 2 days.

Here are the transaction details:
- Deposit Method: bKash
- Transaction ID: CI97924BTR
- Sent From: 01304391953
- Sent To (Agent Number): 01966359808
- Date & Time: [09/09/2025at 6:23am]
- Amount: [20000 BDT]
- My 888Starz User ID / Gaming ID: 1340125251

I have emailed the support team several times and even messaged the agent number, but I have only received "please wait" as a reply. There has been no update or resolution.

This delay is unacceptable and has caused a lot of stress. I kindly request AskGamblers to help me resolve this matter.

I have attached the transaction receipt and communication proof below.

Thank you.

Resolved

৳20,000

Fraud from 888starz company

Deposit not arrived

Method: AsixPay

Account Number 762034843

1- Date of the operation (19/8/2025)