Complaint #83 888STARZ Casino

Account access blocked after big win

By Frede92

4 months ago

I created an account on 888STARZ on January 27, 2026, successfully validated my email, deposited 30 CAD via Interac/Gigadat, played legitimately and won 13,000 CAD.

Issue: I am unable to log in (error message "email or password incorrect" even after multiple successful password resets with codes received by email and confirmation on the site). Live chat support agent Zélie stated that the site is not available in Canada. However, Canada is NOT listed among the restricted countries in the Terms & Conditions (section 2: only UK, USA, Cyprus, Netherlands, etc., followed by a vague "etc.").

I have fully cooperated: on January 28, 2026, I sent a complete KYC request to disable the "Email authorization forbidden" setting to support-fr@888starz.bet, including:

- Selfie holding my ID (recto-verso driver's license)

- Bank screenshot proving the 30 CAD deposit via Gigadat/Interac (confirmation number 0271190243, dated January 27, 2026)

- Full screenshots of the live chat conversation with Zélie

- Screenshot of the T&C showing Canada is not restricted

No response from support after 3+ days. I need:

- Account access restored

- Phone number validation if required

- Full withdrawal of my 13,000 CAD winnings (preferred methods: crypto or Interac)

This blockage appears unfair because I was allowed to register, deposit, play, and win without any prior warning or restriction notice. Please assist in resolving this matter and processing my withdrawal.

All mentioned proofs are attached (live chat screenshots, sent KYC email proof, deposit proof, T&C screenshot, registration confirmation email).

Disputed Casino 888STARZ Casino

Reason Verification issues

Amount $13000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post that payment has been received, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Frede92

3 months ago

Hello Ask's team,
I wanted to thank you from the bottom of my heart for your invaluable support throughout this complaint. Thanks to your intervention and your well thought-out system, I was finally able to withdraw my entire balance (about 13,000 CAD) from 888Starz. Without you, I doubt I would have gotten a quick response, and this process opened my eyes to the importance of a platform like yours to protect players.
However, I ask you not to mark this complaint as "resolved" at this time. The casino's response times - several weeks for a first message that didn't help - made the experience extremely stressful and discouraging. One wonders if this is not a way to push players to give up, especially for large sums of money. I believe that sharing these facts could alert other players and contribute to a more accurate assessment of the casino on your site, for the good of the community.
Thank you again for your essential role. You really make a difference.
Sincerely,
Frederique (Frede92)

888STARZ Casino

• Representative

3 months ago

Hello,
Thank you for the update. It is good that you have already contacted our support team regarding this matter, as they will be able to check the SMS verification issue and assist you further. You may also reach out via Live Chat, which is often the quickest way to resolve such cases.
Please keep us informed here once you receive a response from the support team.

Frede92

3 months ago

Hello AskGamblers,

Follow-up: phone number entered in profile today after successful login with corrected ID and Google Authenticator 2FA.

Still no SMS code received for phone validation (multiple attempts, renvois, phone restarted, cache cleared, network changed).

Email sent to support-fr@888starz.bet this morning asking to check/dissociate if linked elsewhere or validate manually (screenshot attached earlier).

Please follow up for IT progress.

Thank you.

Best regards,
Frédérique (Frede92)

888STARZ Casino Complaint Stats

Resolved 19 / 20

Avg. Amount $919

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888STARZ Casino Complaints

See all complaints for this casino

Withdrawal is marked completed but not credited

USER ID: 1669293569

Withdrawal Date: 25/5/26

Withdrawal Amount: 17000

E- Transfer no: 4874953923

It's now 16 days completed. I haven't received a withdrawal in my account. Withdrawal is successfully completed on the app, but I haven't received it.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 24 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

75h left

₨17,000

Cassino 888starz withdrawal issue

I would like to file a complaint against 888Starz regarding my withdrawal issue.

I have been trying to withdraw my money to my Skrill account, but every withdrawal request gets approved at first and then later cancelled without a clear explanation. I have used this withdrawal method before and never had this problem until now.

I already contacted customer support multiple times, but unfortunately I am either being ignored or receiving generic responses without any real help. I also submitted all requested verification documents, including my ID/passport, proof of payment, and card verification.

At this point, I am very concerned because my funds are still stuck on the casino account and I cannot access them.

I kindly ask AskGamblers to help me resolve this issue and assist in communication with the casino.

Casino: 888Starz
Withdrawal method: Skrill
Problem: Withdrawal approved and then cancelled repeatedly
Support response: Very slow or no response

Thank you in advance for your assistance.

Resolved

дин.120,000

Rs 5000 deposit amount not added

My account id - < sent to the casino >

Name - < removed >

Deposit Date - 11/02/2026

Deposit time - 09.12PM ( indian time )

11/02/2026 onwards and till now I'm following the "payment processing customer support" for my DEPOSIT ISSUE.

But in last 4days customer support is not solving my deposit issue. All executive only saying different different ( COPY PASTE replys only ) " PAYMENT SYSTEM NOT RESPONDING "

Im lost my hope and trust in 888starz

Im kindly request to AskGamblers , please solve my deposit issue.

Below deposit screenshot is attached for your reference.

Resolved

₹5,000

Withdrawal problems and Missing funds

I am submitting this complaint due to serious issues with withdrawals and missing funds on my 888Starz account.
As soon as I requested a withdrawal, my account was placed under repeated and prolonged “security checks”. I was asked multiple times to provide identity documents, selfies with dates, and written explanations. I complied with all requests fully and promptly.
Despite this, the verification process keeps being extended without clear reasons, deadlines, or transparent communication. Support responses are generic, delayed, and constantly redirect me between departments, restarting the process instead of resolving it.
In addition to the withdrawal issue, part of my balance disappeared from my account without any valid explanation. The account balance was reduced even though I did not place any bets, bonuses, or withdrawals that would justify the missing funds. I repeatedly asked for a clear transaction history or explanation, but none was provided.
Furthermore, withdrawal confirmation via SMS is unreliable, which makes completing withdrawals even more difficult.
Deposits were accepted instantly, but once I requested to withdraw my money, multiple obstacles appeared. This behavior strongly suggests unjustified withdrawal delays and lack of transparency.
I am requesting:
A full and transparent explanation of the missing funds
Immediate completion of account verification
Processing of my pending withdrawal without further delays
I believe my rights as a player have been violated, and I am asking AskGamblers to assist in resolving this matter fairly.

Resolved

€268

Deposit problem with 20000 BDT

I deposited funds to my 888Starz account using bKash, but the amount has not been credited to my account even after more than 2 days.

Here are the transaction details:
- Deposit Method: bKash
- Transaction ID: CI97924BTR
- Sent From: 01304391953
- Sent To (Agent Number): 01966359808
- Date & Time: [09/09/2025at 6:23am]
- Amount: [20000 BDT]
- My 888Starz User ID / Gaming ID: 1340125251

I have emailed the support team several times and even messaged the agent number, but I have only received "please wait" as a reply. There has been no update or resolution.

This delay is unacceptable and has caused a lot of stress. I kindly request AskGamblers to help me resolve this matter.

I have attached the transaction receipt and communication proof below.

Thank you.

Resolved