Complaint #76 888STARZ Casino

Fraud from 888starz company

By alaaeldin

9 months ago

Message on forum

Deposit not arrived

Method: AsixPay

Account Number 762034843

1- Date of the operation (19/8/2025)

2- The time the operation was done at 3:17 pm

3- The value of the transaction is 1000 pounds

4- The phone number from which the money was sent < phone number removed >

5. The phone number to which you sent the money < phone number removed >

Disputed Casino 888STARZ Casino

Reason Delayed payment

Amount ج.م.‏1000

Discussion

AskGamblers

• Support Team

6 months ago

Dear @alaaeldin,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888STARZ Casino

• Representative

6 months ago

Dear alaaeldin,

we’re happy to let you know that your deposit has now been successfully credited to your account. The issue has been fully resolved.

We truly apologize for the delay — thank you for your patience!

We’ll be glad to welcome you back at 888STARZ and provide you with the smooth gaming experience you deserve.

Best regards,

888STARZ Team

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per 888STARZ Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

9 months ago

Dear 888STARZ Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

888STARZ Casino Complaint Stats

Resolved 19 / 20

Avg. Amount $919

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888STARZ Casino Complaints

See all complaints for this casino

Withdrawal is marked completed but not credited

USER ID: 1669293569

Withdrawal Date: 25/5/26

Withdrawal Amount: 17000

E- Transfer no: 4874953923

It's now 16 days completed. I haven't received a withdrawal in my account. Withdrawal is successfully completed on the app, but I haven't received it.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 24 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

75h left

₨17,000

Cassino 888starz withdrawal issue

I would like to file a complaint against 888Starz regarding my withdrawal issue.

I have been trying to withdraw my money to my Skrill account, but every withdrawal request gets approved at first and then later cancelled without a clear explanation. I have used this withdrawal method before and never had this problem until now.

I already contacted customer support multiple times, but unfortunately I am either being ignored or receiving generic responses without any real help. I also submitted all requested verification documents, including my ID/passport, proof of payment, and card verification.

At this point, I am very concerned because my funds are still stuck on the casino account and I cannot access them.

I kindly ask AskGamblers to help me resolve this issue and assist in communication with the casino.

Casino: 888Starz
Withdrawal method: Skrill
Problem: Withdrawal approved and then cancelled repeatedly
Support response: Very slow or no response

Thank you in advance for your assistance.

Resolved

дин.120,000

Rs 5000 deposit amount not added

My account id - < sent to the casino >

Name - < removed >

Deposit Date - 11/02/2026

Deposit time - 09.12PM ( indian time )

11/02/2026 onwards and till now I'm following the "payment processing customer support" for my DEPOSIT ISSUE.

But in last 4days customer support is not solving my deposit issue. All executive only saying different different ( COPY PASTE replys only ) " PAYMENT SYSTEM NOT RESPONDING "

Im lost my hope and trust in 888starz

Im kindly request to AskGamblers , please solve my deposit issue.

Below deposit screenshot is attached for your reference.

Resolved

₹5,000

Withdrawal problems and Missing funds

I am submitting this complaint due to serious issues with withdrawals and missing funds on my 888Starz account.
As soon as I requested a withdrawal, my account was placed under repeated and prolonged “security checks”. I was asked multiple times to provide identity documents, selfies with dates, and written explanations. I complied with all requests fully and promptly.
Despite this, the verification process keeps being extended without clear reasons, deadlines, or transparent communication. Support responses are generic, delayed, and constantly redirect me between departments, restarting the process instead of resolving it.
In addition to the withdrawal issue, part of my balance disappeared from my account without any valid explanation. The account balance was reduced even though I did not place any bets, bonuses, or withdrawals that would justify the missing funds. I repeatedly asked for a clear transaction history or explanation, but none was provided.
Furthermore, withdrawal confirmation via SMS is unreliable, which makes completing withdrawals even more difficult.
Deposits were accepted instantly, but once I requested to withdraw my money, multiple obstacles appeared. This behavior strongly suggests unjustified withdrawal delays and lack of transparency.
I am requesting:
A full and transparent explanation of the missing funds
Immediate completion of account verification
Processing of my pending withdrawal without further delays
I believe my rights as a player have been violated, and I am asking AskGamblers to assist in resolving this matter fairly.

Resolved

€268

Account access blocked after big win

I created an account on 888STARZ on January 27, 2026, successfully validated my email, deposited 30 CAD via Interac/Gigadat, played legitimately and won 13,000 CAD.

Issue: I am unable to log in (error message "email or password incorrect" even after multiple successful password resets with codes received by email and confirmation on the site). Live chat support agent Zélie stated that the site is not available in Canada. However, Canada is NOT listed among the restricted countries in the Terms & Conditions (section 2: only UK, USA, Cyprus, Netherlands, etc., followed by a vague "etc.").

I have fully cooperated: on January 28, 2026, I sent a complete KYC request to disable the "Email authorization forbidden" setting to [email protected], including:

- Selfie holding my ID (recto-verso driver's license)

- Bank screenshot proving the 30 CAD deposit via Gigadat/Interac (confirmation number 0271190243, dated January 27, 2026)

- Full screenshots of the live chat conversation with Zélie

- Screenshot of the T&C showing Canada is not restricted

No response from support after 3+ days. I need:

- Account access restored

- Phone number validation if required

- Full withdrawal of my 13,000 CAD winnings (preferred methods: crypto or Interac)

This blockage appears unfair because I was allowed to register, deposit, play, and win without any prior warning or restriction notice. Please assist in resolving this matter and processing my withdrawal.

All mentioned proofs are attached (live chat screenshots, sent KYC email proof, deposit proof, T&C screenshot, registration confirmation email).

Resolved

$13,000

Deposit problem with 20000 BDT

I deposited funds to my 888Starz account using bKash, but the amount has not been credited to my account even after more than 2 days.

Here are the transaction details:
- Deposit Method: bKash
- Transaction ID: CI97924BTR
- Sent From: 01304391953
- Sent To (Agent Number): 01966359808
- Date & Time: [09/09/2025at 6:23am]
- Amount: [20000 BDT]
- My 888Starz User ID / Gaming ID: 1340125251

I have emailed the support team several times and even messaged the agent number, but I have only received "please wait" as a reply. There has been no update or resolution.

This delay is unacceptable and has caused a lot of stress. I kindly request AskGamblers to help me resolve this matter.

I have attached the transaction receipt and communication proof below.

Thank you.

Resolved

৳20,000

Withdrawal Not Received

Dear 888starz Support Team,

I am writing to formally report a serious issue regarding a missing withdrawal from my account.

Withdrawal Request ID: 1313805053

E-Transfer Reference: 3798768111

Date of Request: 01-08-2025

Amount: 20000BDT

It has been 5 days since I made the withdrawal request, and the amount has not been credited to my account yet. I have attempted to contact your support team multiple times, but have received either generic responses or no meaningful update.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 48 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

Looking forward to your prompt response.

Resolved

৳20,000

My withdrawal is confirmed by operator on 15july but not credited to my account