Complaint #106 888STARZ Casino

Delayed withdrawal of 20000 EGP for over 15 days

By Ammar M.

3 months ago

> My Player Account ID is: 1553172829.

‏> The casino support asked for proof of non-receipt, and I provided a full screen-recorded video of my wallet showing the transaction history,

‏> Despite providing this proof, their support team (Tickets: #XXTRX9 and #KLYJUQ) keeps sending automated copy-paste replies stating "it is in progress" and refuses to manually investigate the payment gateway issue or process the payment.

‏> They are intentionally stalling my withdrawal. Please help me intervene and force 888STARZ to release my delayed funds.

Disputed Casino 888STARZ Casino

Reason Delayed payment

Amount ج.م.‏20000

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 888STARZ Casino management paid the aforementioned amount, which is clearly seen on the player's bank statement.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

dflammar

• Egypt

2 months ago

Dear AskGamblers Complaints Team and 888STARZ,
I strongly reject the casino's latest response. They are pointing to a completely unrelated 20,000 EGP incoming transaction on my bank statement and falsely claiming it is my withdrawal just to force this complaint to be marked as "Resolved".
1. Unrelated Source:
That specific transfer (labeled: IPN TRANSFER IPNRANDA_NASER) is a completely separate personal transaction related to my own freelance work. It has absolutely nothing to do with 888STARZ.
2. Timeline and Settlement Discrepancy:
The transaction the casino highlighted is dated the 12th. According to standard banking clearing and settlement cycles, a payout supposedly processed by their finance team would not reflect as a fully settled transaction on the exact same day's official bank closing statement. They simply scanned my statement, spotted a matching amount, and blindly assumed it was theirs.
3. The Burden of Proof:
If 888STARZ claims that this specific individual is their local third-party payment agent, then the burden of proof is strictly on them. I demand that the casino provides the official transfer receipt generated by their agent for this EXACT transaction. Their proof must clearly show the matching date, exact time, and the specific Instapay reference number linking it to my withdrawal request.
A licensed operator cannot simply claim a random transaction from a player's private bank statement without providing their own corresponding proof of execution from their backend.
I kindly ask the AskGamblers team to keep this complaint OPEN and demand the casino's official proof of payment. My funds are still missing.

dflammar

• Egypt

2 months ago

Dear AskGamblers Team,
I am absolutely shocked by the casino's response. This is a complete and blatant fabrication.
1. I have NOT received the 20,000 EGP.
2. The casino's claim that my previously submitted bank statement shows the funds arriving is entirely FALSE. They are either intentionally lying to trick you into closing this case, or they are grossly misreading an old transaction (like a past deposit). I challenge them to point out exactly which line on that statement they are referring to.
3. To prove they are providing false information, I have just attached a BRAND NEW, official bank statement downloaded today. As you can clearly see, no such amount has ever been credited to my account.
If the casino truly believes the payment was successful, I demand they provide the official ARN (Acquirer Reference Number) or the official bank transfer receipt from their provider. Claiming "the player's statement shows it" without proof is a cheap stalling tactic.
Please do NOT close this case. My funds are still missing.

888STARZ Casino

• Representative

2 months ago

Dear User,

We would like to provide an update regarding this case.

After additional verification with the payment provider, we received confirmation that the withdrawal was successfully processed and completed.

Moreover, the successful transaction is also reflected in the bank statement provided by you, which confirms that the funds were credited to your account.

Therefore, the payment was successfully completed, and the issue regarding the missing withdrawal could not be confirmed.

Based on this information, we consider this case resolved.

Best regards,
888STARZ Team

888STARZ Casino Complaint Stats

Resolved 24 / 26

Avg. Amount $755

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888STARZ Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 18 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 7 days.

888STARZ Casino Complaints

See all complaints for this casino

Missing withdrawal approved 53 days ago Account ID1781859549

Note: This is a payout issue regarding funds won via the Sportsbook/Betting section of the platform

I made two withdrawls of amount KES 95,000 each.
Date of Withdrawal: 07.09.2026
The withdrawals were marked as approved but till today I have not recived the funds.
It has been 53 days since the withdrawals and I have made countless queries regarding this issue without help. I have written emails, used their processing website and all I get is that they are waiting for the payment system to resond.
I even asked the if they can maybe assign this issue to a human agent so that they can look at it manually and then reverse the funds back to my wallet so that I can do another withdrawal but nothing.

This was a very simple mobile money transaction via mpesa and ut should be seamless but instead it has taken 53 days of waiting and they even don't give reasonable explanation why this is happening.

They have really frustrated me because when it comes to deposits they go through seamlessly and even I made some other withdrawals after this and they were all credited.
I have attached the screenshot of the transactions status, transaction ID and the emails and online chat I have had with 888starz.

48h left

Ksh190,000

Withdrawal Blocked and Forced Restricted Payment Method

To AskGamblers Dispute Team and 888Starz Management,
I am filing this formal complaint against 888Starz regarding my account (Account ID: [ 1416950275 ]). I am a fully verified user, and I have successfully deposited and wagered using USDT on the platform.
Currently, 888Starz is deliberately blocking my withdrawals and refusing to pay out my funds through dishonest tactics:
1 - Forced Restricted Payment Method & False Claims: They force me to withdraw via Skrill based on a past one-time deposit, claiming that my Skrill account rejects the transactions with the error "Declined by operator". However, I have checked my Skrill account thoroughly, and it is fully verified with NO limits applied (Unlimited status). My account can receive funds without any restrictions. This proves 888Starz is falsely blaming Skrill as an excuse to hold my money.
2 - Blocking USDT Withdrawals: Since I actively deposited and played using USDT, I am legally entitled to withdraw via USDT. Yet, they deliberately reject and block my USDT withdrawal requests.
3 - Ignored Support: Whenever I reach out, live chat agents redirect me to [email protected], but my emails have been completely ignored for days, leaving me trapped in automated loops.
I have attached proof (Skrill verification and unlimited status screenshots) showing that my Skrill account is 100% operational. I demand an immediate manual intervention from 888Starz management to lift these unfair restrictions and permanently authorize my withdrawals via USDT.
Thank you.

Rejected

$500

Money withheld shocking lack of solution

Dear gambling community,

888STARZ casino has been withholding my money with no further explanation since 10.10.2026.

I am attaching screenshots of the withdrawal.

The most shocking part is that you cannot contact their financial department (which they claim is investigating this issue).

For 9 days now i didnt receive single information, explanation, nothing. Support rudely keeps rejecting my calls about the money I deposited. Is this really how this business should work?

Please kindly help me with recovering my money

Resolved

zł2,750

Withdrawal delay over a month

It's been a month since initiating my withdrawal.

Customer care only telling me to wait and not giving me a way forward or what is really happening through their finance team.

Ss seen on the screenshot I had initiated my account for a withdrawal, its written approved but no money in my mobile account.

I just need my approved winnings which is ksh 4750 and ksh 663

Unresolved

Ksh5,413

Delayed withdrawal 100000 TZS

Hello AskGamblers Team,

I am filing a complaint against 888STARZ Casino.

Gaming ID: 730972323
Withdrawal Request ID: 5335269783
Amount: 100,000 TZS
Method: Airtel Tanzania - +255687171206
Date: 26.09.2025
Status: "Awaiting confirmation from payment system" for 6 days.

I contacted their payment support at processing888.bet. I only receive automated bot replies from operator "Emma" repeating the same message: "waiting for response from payment system, high volume of requests". She closed the chat without providing any UTR, transaction hash, or proof of transfer.

I contacted Airtel Tanzania and they confirmed no funds have been received and no pending transaction exists.

I have screenshots of the bot loop and the withdrawal request.

I request either:

1. Provide a valid UTR / proof that funds were sent, OR

2. Cancel the withdrawal and refund 100,000 TZS back to my gaming balance so I can try another method.

Thank you for your help.

Resolved

TSh100,000

Withdrawal Denied After completing Wagering Requirement

User Id:1203102147
Support Ticket: # 8637943
Amount : 3981$

hi Dear askgamblers team,
I made deposit on
5/8/2025 999USDT
3/8/2025 999USDT
2/8/2025 1999 USDT

total 3997 usd. i wagered the whole amount and lost some.
then i made a withdrawal it was rejected. my withdrawals keep getting rejected.
i contact their support but no human agent was there only automated response comes.
i sent email to their security department and submitted my kyc documents.
but my withdrawal is still getting rejected . please mediate this matter dear agccs team.
i want clarification from the casino why my withdrawal is rejected.
they dont respond to my emails.

Resolved

Withdrawal is marked completed but not credited

USER ID: 1669293569

Withdrawal Date: 25/5/26

Withdrawal Amount: 17000

E- Transfer no: 4874953923

It's now 16 days completed. I haven't received a withdrawal in my account. Withdrawal is successfully completed on the app, but I haven't received it.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 24 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

Resolved

₨17,000

Cassino 888starz withdrawal issue

I would like to file a complaint against 888Starz regarding my withdrawal issue.

I have been trying to withdraw my money to my Skrill account, but every withdrawal request gets approved at first and then later cancelled without a clear explanation. I have used this withdrawal method before and never had this problem until now.

I already contacted customer support multiple times, but unfortunately I am either being ignored or receiving generic responses without any real help. I also submitted all requested verification documents, including my ID/passport, proof of payment, and card verification.

At this point, I am very concerned because my funds are still stuck on the casino account and I cannot access them.

I kindly ask AskGamblers to help me resolve this issue and assist in communication with the casino.

Casino: 888Starz
Withdrawal method: Skrill
Problem: Withdrawal approved and then cancelled repeatedly
Support response: Very slow or no response

Thank you in advance for your assistance.

Resolved

дин.120,000

Rs 5000 deposit amount not added

My account id - < sent to the casino >

Name - < removed >

Deposit Date - 11/02/2026

Deposit time - 09.12PM ( indian time )

11/02/2026 onwards and till now I'm following the "payment processing customer support" for my DEPOSIT ISSUE.

But in last 4days customer support is not solving my deposit issue. All executive only saying different different ( COPY PASTE replys only ) " PAYMENT SYSTEM NOT RESPONDING "

Im lost my hope and trust in 888starz

Im kindly request to AskGamblers , please solve my deposit issue.

Below deposit screenshot is attached for your reference.

Resolved

₹5,000

Withdrawal problems and Missing funds

I am submitting this complaint due to serious issues with withdrawals and missing funds on my 888Starz account.
As soon as I requested a withdrawal, my account was placed under repeated and prolonged “security checks”. I was asked multiple times to provide identity documents, selfies with dates, and written explanations. I complied with all requests fully and promptly.
Despite this, the verification process keeps being extended without clear reasons, deadlines, or transparent communication. Support responses are generic, delayed, and constantly redirect me between departments, restarting the process instead of resolving it.
In addition to the withdrawal issue, part of my balance disappeared from my account without any valid explanation. The account balance was reduced even though I did not place any bets, bonuses, or withdrawals that would justify the missing funds. I repeatedly asked for a clear transaction history or explanation, but none was provided.
Furthermore, withdrawal confirmation via SMS is unreliable, which makes completing withdrawals even more difficult.
Deposits were accepted instantly, but once I requested to withdraw my money, multiple obstacles appeared. This behavior strongly suggests unjustified withdrawal delays and lack of transparency.
I am requesting:
A full and transparent explanation of the missing funds
Immediate completion of account verification
Processing of my pending withdrawal without further delays
I believe my rights as a player have been violated, and I am asking AskGamblers to assist in resolving this matter fairly.

Resolved

€268