Complaint #106 888STARZ Casino

Delayed withdrawal of 20000 EGP for over 15 days

By Ammar M.

2 months ago

> My Player Account ID is: 1553172829.

‏> The casino support asked for proof of non-receipt, and I provided a full screen-recorded video of my wallet showing the transaction history,

‏> Despite providing this proof, their support team (Tickets: #XXTRX9 and #KLYJUQ) keeps sending automated copy-paste replies stating "it is in progress" and refuses to manually investigate the payment gateway issue or process the payment.

‏> They are intentionally stalling my withdrawal. Please help me intervene and force 888STARZ to release my delayed funds.

Disputed Casino 888STARZ Casino

Reason Delayed payment

Amount ج.م.‏20000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 888STARZ Casino management paid the aforementioned amount, which is clearly seen on the player's bank statement.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

dflammar

• Egypt

1 month ago

Dear AskGamblers Complaints Team and 888STARZ,
I strongly reject the casino's latest response. They are pointing to a completely unrelated 20,000 EGP incoming transaction on my bank statement and falsely claiming it is my withdrawal just to force this complaint to be marked as "Resolved".
1. Unrelated Source:
That specific transfer (labeled: IPN TRANSFER IPNRANDA_NASER) is a completely separate personal transaction related to my own freelance work. It has absolutely nothing to do with 888STARZ.
2. Timeline and Settlement Discrepancy:
The transaction the casino highlighted is dated the 12th. According to standard banking clearing and settlement cycles, a payout supposedly processed by their finance team would not reflect as a fully settled transaction on the exact same day's official bank closing statement. They simply scanned my statement, spotted a matching amount, and blindly assumed it was theirs.
3. The Burden of Proof:
If 888STARZ claims that this specific individual is their local third-party payment agent, then the burden of proof is strictly on them. I demand that the casino provides the official transfer receipt generated by their agent for this EXACT transaction. Their proof must clearly show the matching date, exact time, and the specific Instapay reference number linking it to my withdrawal request.
A licensed operator cannot simply claim a random transaction from a player's private bank statement without providing their own corresponding proof of execution from their backend.
I kindly ask the AskGamblers team to keep this complaint OPEN and demand the casino's official proof of payment. My funds are still missing.

dflammar

• Egypt

1 month ago

Dear AskGamblers Team,
I am absolutely shocked by the casino's response. This is a complete and blatant fabrication.
1. I have NOT received the 20,000 EGP.
2. The casino's claim that my previously submitted bank statement shows the funds arriving is entirely FALSE. They are either intentionally lying to trick you into closing this case, or they are grossly misreading an old transaction (like a past deposit). I challenge them to point out exactly which line on that statement they are referring to.
3. To prove they are providing false information, I have just attached a BRAND NEW, official bank statement downloaded today. As you can clearly see, no such amount has ever been credited to my account.
If the casino truly believes the payment was successful, I demand they provide the official ARN (Acquirer Reference Number) or the official bank transfer receipt from their provider. Claiming "the player's statement shows it" without proof is a cheap stalling tactic.
Please do NOT close this case. My funds are still missing.

888STARZ Casino

• Representative

1 month ago

Dear User,

We would like to provide an update regarding this case.

After additional verification with the payment provider, we received confirmation that the withdrawal was successfully processed and completed.

Moreover, the successful transaction is also reflected in the bank statement provided by you, which confirms that the funds were credited to your account.

Therefore, the payment was successfully completed, and the issue regarding the missing withdrawal could not be confirmed.

Based on this information, we consider this case resolved.

Best regards,
888STARZ Team

888STARZ Casino Complaint Stats

Resolved 22 / 23

Avg. Amount $819

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888STARZ Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 17 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

888STARZ Casino Complaints

See all complaints for this casino

Withdrawal Denied After completing Wagering Requirement

User Id:1203102147
Support Ticket: # 8637943
Amount : 3981$

hi Dear askgamblers team,
I made deposit on
5/8/2025 999USDT
3/8/2025 999USDT
2/8/2025 1999 USDT

total 3997 usd. i wagered the whole amount and lost some.
then i made a withdrawal it was rejected. my withdrawals keep getting rejected.
i contact their support but no human agent was there only automated response comes.
i sent email to their security department and submitted my kyc documents.
but my withdrawal is still getting rejected . please mediate this matter dear agccs team.
i want clarification from the casino why my withdrawal is rejected.
they dont respond to my emails.

Resolved

Withdrawal is marked completed but not credited

USER ID: 1669293569

Withdrawal Date: 25/5/26

Withdrawal Amount: 17000

E- Transfer no: 4874953923

It's now 16 days completed. I haven't received a withdrawal in my account. Withdrawal is successfully completed on the app, but I haven't received it.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 24 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

Resolved

₨17,000

Cassino 888starz withdrawal issue

I would like to file a complaint against 888Starz regarding my withdrawal issue.

I have been trying to withdraw my money to my Skrill account, but every withdrawal request gets approved at first and then later cancelled without a clear explanation. I have used this withdrawal method before and never had this problem until now.

I already contacted customer support multiple times, but unfortunately I am either being ignored or receiving generic responses without any real help. I also submitted all requested verification documents, including my ID/passport, proof of payment, and card verification.

At this point, I am very concerned because my funds are still stuck on the casino account and I cannot access them.

I kindly ask AskGamblers to help me resolve this issue and assist in communication with the casino.

Casino: 888Starz
Withdrawal method: Skrill
Problem: Withdrawal approved and then cancelled repeatedly
Support response: Very slow or no response

Thank you in advance for your assistance.

Resolved

дин.120,000

Rs 5000 deposit amount not added

My account id - < sent to the casino >

Name - < removed >

Deposit Date - 11/02/2026

Deposit time - 09.12PM ( indian time )

11/02/2026 onwards and till now I'm following the "payment processing customer support" for my DEPOSIT ISSUE.

But in last 4days customer support is not solving my deposit issue. All executive only saying different different ( COPY PASTE replys only ) " PAYMENT SYSTEM NOT RESPONDING "

Im lost my hope and trust in 888starz

Im kindly request to AskGamblers , please solve my deposit issue.

Below deposit screenshot is attached for your reference.

Resolved

₹5,000

Withdrawal problems and Missing funds

I am submitting this complaint due to serious issues with withdrawals and missing funds on my 888Starz account.
As soon as I requested a withdrawal, my account was placed under repeated and prolonged “security checks”. I was asked multiple times to provide identity documents, selfies with dates, and written explanations. I complied with all requests fully and promptly.
Despite this, the verification process keeps being extended without clear reasons, deadlines, or transparent communication. Support responses are generic, delayed, and constantly redirect me between departments, restarting the process instead of resolving it.
In addition to the withdrawal issue, part of my balance disappeared from my account without any valid explanation. The account balance was reduced even though I did not place any bets, bonuses, or withdrawals that would justify the missing funds. I repeatedly asked for a clear transaction history or explanation, but none was provided.
Furthermore, withdrawal confirmation via SMS is unreliable, which makes completing withdrawals even more difficult.
Deposits were accepted instantly, but once I requested to withdraw my money, multiple obstacles appeared. This behavior strongly suggests unjustified withdrawal delays and lack of transparency.
I am requesting:
A full and transparent explanation of the missing funds
Immediate completion of account verification
Processing of my pending withdrawal without further delays
I believe my rights as a player have been violated, and I am asking AskGamblers to assist in resolving this matter fairly.

Resolved

€268

Account access blocked after big win

I created an account on 888STARZ on January 27, 2026, successfully validated my email, deposited 30 CAD via Interac/Gigadat, played legitimately and won 13,000 CAD.

Issue: I am unable to log in (error message "email or password incorrect" even after multiple successful password resets with codes received by email and confirmation on the site). Live chat support agent Zélie stated that the site is not available in Canada. However, Canada is NOT listed among the restricted countries in the Terms & Conditions (section 2: only UK, USA, Cyprus, Netherlands, etc., followed by a vague "etc.").

I have fully cooperated: on January 28, 2026, I sent a complete KYC request to disable the "Email authorization forbidden" setting to [email protected], including:

- Selfie holding my ID (recto-verso driver's license)

- Bank screenshot proving the 30 CAD deposit via Gigadat/Interac (confirmation number 0271190243, dated January 27, 2026)

- Full screenshots of the live chat conversation with Zélie

- Screenshot of the T&C showing Canada is not restricted

No response from support after 3+ days. I need:

- Account access restored

- Phone number validation if required

- Full withdrawal of my 13,000 CAD winnings (preferred methods: crypto or Interac)

This blockage appears unfair because I was allowed to register, deposit, play, and win without any prior warning or restriction notice. Please assist in resolving this matter and processing my withdrawal.

All mentioned proofs are attached (live chat screenshots, sent KYC email proof, deposit proof, T&C screenshot, registration confirmation email).

Resolved

$13,000

Deposit problem with 20000 BDT

I deposited funds to my 888Starz account using bKash, but the amount has not been credited to my account even after more than 2 days.

Here are the transaction details:
- Deposit Method: bKash
- Transaction ID: CI97924BTR
- Sent From: 01304391953
- Sent To (Agent Number): 01966359808
- Date & Time: [09/09/2025at 6:23am]
- Amount: [20000 BDT]
- My 888Starz User ID / Gaming ID: 1340125251

I have emailed the support team several times and even messaged the agent number, but I have only received "please wait" as a reply. There has been no update or resolution.

This delay is unacceptable and has caused a lot of stress. I kindly request AskGamblers to help me resolve this matter.

I have attached the transaction receipt and communication proof below.

Thank you.

Resolved

৳20,000

Fraud from 888starz company

Deposit not arrived

Method: AsixPay

Account Number 762034843

1- Date of the operation (19/8/2025)