Complaint #2 7Kasino

7Kasino do not pay out and do not reply to messages.

By lydon3

12 years ago

I made a withdrawal on the 25th on January and have still not received my payment. I have sent emails and message but still have not received any replies. Then when the live chat actually works i do not get a reply whenever i ask a question about my withdrawal.

Disputed Casino 7Kasino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

12 years ago

I made a withdrawal of 60euro on the 25th of January however 7kasino claimed this withdrawal was too small so I deposited the 60euro back into my account and turned it into 100euro. The on the 18th of February i withdrew this 100euro however I have still not received my money and every time I attempt to talk to an operator they do not reply to anything I say, I have deposited a total of 70euro of my money into this casino so I am starting to thing I have been scammed.

7Kasino Complaint Stats

Resolved 1 / 6

Avg. Amount $196

Avg. Complaint Duration 8 days

Avg. Response Time 4 days

7Kasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

7Kasino Complaints

See all complaints for this casino

Delaying payment and not allowing access to account

I have had an account for about 6 months, I've made deposits, verified my account, made withdrawals. I made some deposits two weeks agowith 50% cash back insurance, since then I win around £600 from the cash back, withdrew it on Sunday, it stayed pending and now my password isn't working and when I try to reset it I don't get an email. No reply from their help or email either.

Unresolved

£600

Non response, no emails & no information at all!

i have taken the non deposit bonus of just $25 and successfully play and win up $236. Thereafter, the system disallowed me to continue playing without any information given. I have tried several times to email or try to live chat but it seems that all their system is offline or available all the times. Thus, I have no idea if the 7Kasino still exist or it is just merely an internet casino scam. Therefore, I hope you may help me on this. Thanks so much..

Resolved

$236

7Kasino does not process my withdrawal and does not respond

Late December 2013 I deposited money on 7Kasino.com and got a 50% cashback. After requesting for this € 250,- cashback Febrary 5th 2014 I got no reaction. After another mail asking them again on February 8th again no response.
February 13th I checked my account and did see my € 250 cashback on my real money account. When opting for withdrawal I got this message: "In order to request a withdrawal you must have deposited and wagered a minimum of 10 eur in the past 30 days." Sent them a mail asking to process it anyway since the did not respond early enough to meet this timeline. Again no reaction.
All this time I have been trying to contact the "live chat" but only got the option to leave a message which never got a reaction as well. Getting really desperate I decided to deposit another € 20 wagered € 10 to meet their criteria.
After that I indeed got the option to ask for a withdrawal but only via bank transfer, tried to contact them and by a miracle got to speak to someone via live chat (have copy of this). They asked me to send them my credit card details, sent it via email right away on March 15. No response again so tried live chat, no reaction, sent another mail on April 9th, no reaction as usual.
April 10th I got connected to live chat (have copy again) and they asked me to email a photo of my credit card, which I sent immediately, they confirmed receipt. They also confirmed that the payment would go out that night.
Up to now I haven't received my money and again I can't get in direct contact with live chat.
This is very frustrating and I wonder if I will ever see my money again.
Can you please help me?
Don't see an option to attach proof, ofcourse I am more than willing to send you my emails and live chat conversations.

Unresolved

RIP OFF?!

RIP OFF. After depositing in Euro and wagering in Euro I attempted to withdraw winnings of 3000 euro. However they have informed me that in the background my account switched to ZAR and in fact I have 3000 ZAR. My transaction history all show euro currency and at no point did the currency change online apparently this was just a background issue. fter depositing in Euro and wagering in Euro I attempted to withdraw winnings of 3000 euro. However they have informed me that in the background my account switched to ZAR and in fact I have 3000 ZAR. My transaction history all show euro currency and at no point did the currency change online apparently this was just a background issue. RIP OFF

Unresolved

7Kasino doesn`t pay my winnings

Hello! On January, 17 I opened an account in 7kasino and got 10 eur as no deposit bonus offer. After I did a deposit 20 EUR and than meeted the wagering requirements (wagered all my bonus amount) . On January, 18 I requested withdrawal of a 231 euro. Since to no information from 7kasino. On my emails does not answer, live - chat does not work ...complete silense. I think that they do not want to pay my winning simply...

Unresolved