Missing funds and software glitch

Just under a week ago from the date of this post I had a decent session on the slots after depositing $300 aud and spinning it up to $4500 I decided to keep playing slots and some blackjack, after losing most of it back I had around $1200 left and I think I placed $160 (not an important detail because I lost the actual blackjack hand itself) and $20 on each side bet. the dealer pulls out 6 of hearts and 6 of hearts for a perfect pair, after losing the actual hand $0 was credited to my balance for the side bet winnings, I immediately used the chat feature to speak to the dealer of the game to inform her I was not paid out for my side bet winnings, she responded saying not to worry its not an uncommon issue and that she will double check with her pit boss and to refresh my page, after refreshing the page I was taken to a different table so could not follow up with her or the pit boss but spoke to live support instead.

After speaking to live support they wanted every single detail of the bet which I provided to them from my bet history, exact time, exact amounts of bets placed, the game, the date, the bet number, table number etc. was all provided to them and I was told I will receive an email with any updates regarding my missing winnings, fast forward a week, my winnings have not been credited, nor have I heard any response or received any emails regarding my missing winnings, whenever I try and speak to live support I am told "I don't have the answer for that as I am not from the relevant department, is there anything else i can help you with?" the most generic copy paste responses on the planet.

I immediately stopped playing blackjack to avoid any confusion for the team trying to resolve the issue having to dig through hundreds and hundreds of hands, It is still currently the last hand of blackjack I have played on their website so it should not be very difficult to find, So after the blackjack debacle I went to spin some more slots, I decided upon "sun of egypt 3 hold and win" as my game of choice by the provider I know to be as either "boongo" or "3oaks".

After spinning thousands of dollars through the game I finally landed a bonus with about $45 left in my balance, phew! (talk about timing, how lucky!) until the game immediately crashed and displayed a screen that said "internal error, please contact customer support"

I refreshed the page and got the same error, so I contacted customer support and was told to clear my cache and cookies which yielded me the same result, once again I contacted customer support they told me once again to clear my cache, restart my computer and to try a different device or a different browser, after trying all of the above, (I even updated my computer to the most recent update) and still receiving the same error I contacted customer support again, this time they told me they where experiencing server issues with that provider. Funny that, every other game from that provider worked a treat, loaded instantly and had no issues, the game in question loaded perfectly in demo mode and loaded without a hitch on my girlfriends account at her house on her devices.

After back and forth with their live support for almost a week and the game still displaying the same issue every time I try and open it (still to this date) I have received no emails as I was told I would regarding both matters, I have received zero help from any of the live support members, I have received none of my missing bonuses or funds, and I have been offered absolutely zero compensation regarding either of the matters. I will attach a photo of the error I have on the slot but unfortunately have no screenshot of the blackjack hand as after I refreshed the page it had taken me to a different table and essentially disappeared.