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Jackpot Knights Casino - Withdrawal pending for too long now

Complaint Info
Disputed casino Jackpot Knights Casino
Reason Delayed payment
Amount € 300
Posted on January 22, 2017

First I must say that I've always enjoyed Jackpot Knight. They have nice campaigns, good games and pleasant people in the support chat.

Until this week...

I made a withdrawal of €300 on Wednesday 2017-01-18 at 14:39:30 (GMT+0). According to JPK terms and condition a withdrawal should be handled within 2 business days (a really long time).

When I'm writing this over 51 hours has passed. Their customer chat support just telling me how sorry they are for the delay and that they are contacting the financial department but nothing happens.

Posted on January 22, 2017

After 92 hours, still no cash-out. The chat support is telling me to hold on and that it should be resolved soon. They've told me this since Friday morning. The also told me that the financial team is going to contact me. I haven't heard anything from them though.

I've also e-mailed the cashier e-mail adress, without any replies...

I should add that I'm fully verified and have successfully made withdrawals in the past.

Posted on January 22, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Jackpot Knights Casino Complaints

  • 2 of 5 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 277 USD avg amount

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