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Casino Extra - 25€ Neteller deposit not credited

RESOLVED
Posted on April 19, 2018.

Yesterday I made deposit of 25€ via neteller and it wasnt credited on my casino account.

On casino side I've received error, but transaction on neteller was ok, and amount deduced from my account on Neteller.

After contacting support via live chat they just told me to wait or send email to an address that gave me an email bounce back.

Posted on April 19, 2018.

Hi Pedro,

This deposit was credited to your account yesterday, 18/04/2018 at 10:05:58.
After losing this money, you self-excluded for 6 months, with nothing onto your account.

Pieces of evidence will be provided to AskGamblers.

Regards,

Franck

Posted on April 19, 2018.

Hello,

Yes I confirm.
Unforunately I cannot mark this as resolved or had the opportunity to cancel the dispute before it got published.
Sorry.

AskGamblers
Posted on April 19, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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