to preface, my account is fully verified prior to requesting a withdrawal.
Requested a withdrawal on July 9th for a small amount (equal to my deposit) to my instant wallet. The withdrawal was approved July 11th, within 48hrs of my request. My confirmation email stated typically 2hrs up to 3 days MAX to receive the funds.
Today, July 23rd, I still have not received my money. I've followed up several times via email and live chat and am now been told I have to wait 7-10 business days (keep in mind this requirement is not posted anywhere on their website for the instant wallet).
July 22nd was asked by 21Prive to get confirmation from the wallet provider that no transactions are pending processing and to provide the proof. I complied and provided they prove that no transaction for my account is pending, via screenshots of the communication. The wallet provider went as far as to verify the transaction ID provided by 21Prive and confirmed they do not even have a record for that transaction!!!!!
Since reaching out to 21Prive support with this information, I am yet to receive any kind of follow-up or resolution.
Between the delayed responses via email and the run around from live chat, I feel cheated and disappointed in this experience.