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21 Dukes Casino - I'm still waiting for my withdrawal to go through

RESOLVED
Complaint Info
Disputed casino 21 Dukes Casino
Reason Delayed payment
Amount $ 270
Kingy1987663 Tasmania
Posted on May 10, 2021

Hello there I've done everything what you told me to do its taken me two months to get my withdrawal finally approved. I sent use my bank statement my voucher paperwork. After I finally got my withdrawal approved exactly one week later use closed my account. I don't know why I sent use all of my required id and everything will I still get my 270 Australian dollars. Please let me know, its been exactly 15 business days since my withdrawal was approved and still haven't got my funds approved can use please let me know what's going on. Thank you so much.

Posted on May 11, 2021

Hello,

We hope this message finds you well!

We have checked the transaction on our end and it appears as successful. We would kindly ask you to check your account to see if the funds are reflected in your balance. Should this not be the case, please provide us with a bank statement to accounting [@] 21 dukes . com [typed together].

Kind regards,
21 Dukes

Kingy1987663 Tasmania
Posted on May 11, 2021

The funds still haven't reached my bank account its been 17 business days from today ive emailed use my bank Statement this morning from April to today thanks

Posted on May 14, 2021

Hello,

We hope this message finds you well!

We have followed up with the investigation on our end, and it would seem that the funds should be credited in your account. Can you confirm that you have received them?

Kind regards,
21 Dukes

AskGamblers
Posted on May 14, 2021

Dear @Kingy1987663,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kingy1987663 Tasmania
Posted on May 15, 2021

Hello yes I did received my funds thank you so much

AskGamblers
Posted on May 15, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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