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21 Dukes Casino - Blocked account and declined €1,500 withdrawal on false grounds

RESOLVED
Rienjas Lithuania
posted on October 4, 2018.

Hello,

I registered an account on 16.09 and made a deposit of 1800 euros with Bitcoin and won in a casino 5500 euros. I did not receive any bonuses from the casino. My first withdrawal I received 4,000 euros. When I requested a second withdrawal my account was blocked.
They have written to me about what i have multi account. I have only one account and have never created other accounts with this provider. I did not receive bonuses and only played on deposit and won in slots
I want to get my win 1500 euro!

Help clarify the situation.

Rienjas Lithuania
posted on October 6, 2018.

Hi, Why is the casino not responding?

posted on October 8, 2018.

Hello,

Thank you for getting in touch with us.

Please note that we looked into it and found that your account has been permanently disabled by our Security team due to inconsistencies related to the following rule in our Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that you had more than one account open on the website, our Security team had to close the accounts in question.

Thank you for your understanding in this matter.

Kind regards,
The 21 Dukes Team

AskGamblers
posted on October 8, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 21 Dukes Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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