Complaint #75 20bet Casino

Forcing me to use a new withdrawal method

By Proex

3 years ago

I have been a happy user of 20bet until yesterday. Deposit and withdrawal was not a problem and I did many of them. Did also all kind of verifications which were needed and always was happy to do my part.

As of yesterday they try to force me to use another cash out method with the reason that the transaction is being declined by my bank. At first I trusted that and contacted my bank. The bank checked everything and could not find any transactions whatsoever. I also tried to receive payments from other providers just to check if everything was okay, and I did receive payments with no problem.

Then I contacted 20bet and informed them, that there is no problem whatsoever with my bank and advised them to try again to transfer me my money. They kept refusing that and wanted me to choose another payment method even tho I had now proove that everything works perfectly with my Credit Card provider!!

I am guessing they want me to use another method because it would take at least 10 days for me to open another E-Wallet, do the verification with them and then do the verification with 20bet again and so on.

20bet even expects from me to do a new "deposit" with another payment method, before I can use that method for "cash-out"

I am really dissapointed and feel like I will not see my money ever! 1 thing is for sure that I will not do what they want me to do! LOSE THE MONEY IN THE NEXT DAYS, WHILE THIS CASE IS BEING SOLVED!

I am not gambling even 1 cent with you guys anymore. Thanks for the ride until now

Disputed Casino 20bet Casino

Reason Declined payment

Amount €1500

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Proex

• 1 reviews

3 years ago

The issue is resolved!

AskGamblers

• Support Team

3 years ago

Dear @Proex,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Proex

• 1 reviews

3 years ago

Dear Askgamblers Team,

thank you for your prompt reaction.

1 hour after posting this complaint and informing 20bet about this, they immediately accepted my cash-out to the original payment method. The payout amount was 1500€

I hope they keep being proffesional, just like they were in the past! My bank is very serious and they will never decline transactions, as they have never done so!

@askgamblers thank you for your great job.

Kind regards,

20bet Casino Complaint Stats

Resolved 64 / 64

Avg. Amount $4,363

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

20bet Casino Complaints

See all complaints for this casino

Withdrawal not received from last 36 hours

I have initiated withdrawal request on 14-05-2026 and my withdrawal request has been approved on 15-05-2026 at 2:33 AM and also i have uploaded deposit prove of 1900 and it has also verified then why my withdrawal not came till now its crossed 36 hours.

I request you to kindly look on it and help me because they are saying that withdrawal has been verified by our finance department, and I have to wait for the final status of the payment. I request you to please help me.

Resolved

₹18,015

Withdrawal and Verification Issue Arabic government Documents Not Supported

I am submitting this complaint regarding 20Bet, which is listed on your website with high rating and clearly states that it accepts players from Egypt.

After registering and attempting to withdraw it got reject after 24 hours of being pending because I need to verify my account , I was informed by 20Bet that identity documents must be in Latin or Cyrillic characters, as they do not support Arabic documents.

This creates a serious issue for Egyptian players.

All official government-issued documents in Egypt are issued in Arabic, including:

* National rID

* Driver’s license

* Utility bills

* Bank statements

* Mobile service payment confirmations

Since 20Bet accepts players from Egypt, rejecting Arabic documents makes it practically impossible for Egyptian players to complete verification and withdraw their funds.

My passport is expired. Renewing it requires time and significant cost, and it is not a mandatory document in Egypt. Requiring a passport when a valid national ID is available is unreasonable, especially when the casino officially accepts Egyptian players.

I have asked 20Bet the following questions, but I have not received a clear solution:

How can an Egyptian player complete verification if Arabic documents are not accepted?

Do they accept certified translations of Arabic documents?

If Arabic documents and certified translations are rejected, does this mean Egyptian players cannot withdraw their funds?

I registered on 20Bet primarily because of the rating on Askgamblers which gave me confidence in the platform. However, this verification restriction directly contradicts what you stated on 20Bet ( Accepts players from Egypt but the Egyptian governmental documents required in the verification process are not supported and gets rejected.

I respectfully request your kind

clarification whether this practice is acceptable for a casino that state “Accepts players from Egypt”!!!!

Intervene with 20Bet to provide a practical and fair solution or you must lower the casino rating and highlight about players from Arabic countries the site thankfully only accepts there deposits and never process withdrawal for them as they will never be able to verify there accounts !!!

At the moment, I am unable to complete verification and withdraw my funds due to this restriction.

I am requesting your assistance to resolve this matter fairly and ensure that Egyptian players are not placed in a position where you can deposit but cannot verify and withdraw .

Note: Specially when you try to withdraw after performing the second deposit and request to withdrawa 4 times the deposited amount that’s why I think I have unrealistic to technically applicable by any means which looks like a way of scaming by not paying winners “unfortunately !!!!“

Rejected

Withdrawal delay despite completed verification and respected limits

Hello AskGamblers team,

I am submitting a complaint regarding delayed withdrawals from an online casino, despite full account verification and compliance with all stated withdrawal limits.

Casino details
• Casino name: 20Bet
• Website used: bet20play.com (official 20Bet domain used for my account)
• Country of residence: Switzerland
• Withdrawal method: Bank transfer (IBAN – UBS Switzerland)

Chronology
• 21 December: I requested several withdrawals (22’130 CHF) each within the allowed limits.
• My account is fully verified (ID, selfie, residence permit, proof of deposit, bank details).
• One withdrawal was marked as “Successful” by the casino.
• Other withdrawals remain in “Processing” status, despite:
• daily limit: 4,000 USD
• weekly limit: 10,000 USD
• these limits not being exceeded.

As of today, no funds have been received on my bank account, despite the “Successful” status being shown on the casino side.

Issue
• The casino confirms withdrawals internally, but funds are not credited.
• No clear explanation is provided as to why:
• only one withdrawal is finalized,
• others remain stuck in “processing”,
• and no concrete payment timeline is communicated.

What I am requesting
• Confirmation that the withdrawal marked as “Successful” has actually been sent to the banking system.
• A clear execution schedule for the remaining withdrawals.
• Mediation to ensure withdrawals are completed in accordance with the casino’s own terms and conditions.

I am not requesting special treatment — only the execution of withdrawals already approved and compliant with the stated limits.

Thank you in advance for your assistance. I am available to provide any supporting documents (screenshots, emails, verification proof).

Kind regards !

Resolved

CHF22,130

I was blocked from the platform, my entire winnings were frozen

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Resolved

€200

Withdrawal declined many times

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Rejected

$700

Missing Deposit INR 20000

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

Rejected

₹20,000

I am verified but still withdrawals are getting declined

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Resolved

₨44,000

Unable to withdraw my winnings and decline every time

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Resolved

₹103,548

Closed my account without any explanation

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

Rejected

€50

My account getting closed without explanation

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

Rejected