20bet Casino - Account with big winnings just closed

Dear 20bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per 20bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello all,

Thank you for giving it a second go.
We want to explain that the failed withdrawal was canceled due to a technical error after we approved it from our side.

Also, the account was closed by the client's request, and we also can provide the client with the conversation logs after the client contact the support with such a request.

Thank you all for your patience.

Dear @DrSchmock,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hallo, i have never requested to close my Account... anyways

If the withdrawals were cancelled
because of an technical error, i see no issues, to withdraw them again from your side? I just want my Money.

Greetings Monika

< Neteller Link removed >

Hello,

After the withdrawals failed, the funds returned to the account balance immediately.
If there is no balance left on the account, we can be sure that the player in question has played it all away.

Thank you,

Dear @DrSchmock,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.