Complaint #1684 1xBet Casino

Unjustified Account Block and Confiscation of Funds

By Lamiaa C.

1 month ago

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email security-en@1xbet-team.com. Following their instructions, I reached out to that department, who then redirected me to retail@1xbet-team.com. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount د.م.122559

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Lamiaa10,

Following a careful review of valid information and proof presented by 1xBet Casino management, the AskGamblers Complaint Team confirms that the issue, subject to this dispute, is referring to payment agent activities. The user is not being reviewed as a casino player, and the account is not a standard gaming account used for placing bets or participating in gambling activities. and has nothing to do with casino-related matters. Unfortunately, that means the case has been submitted in violation of the AGCCS Guidelines, section Not a casino-related issue and therefore, this complaint is being rejected.

Please keep in mind that following all AGCCS Guidelines is mandatory.

Inactive user

1 month ago

Stop making excuses and trying to pass the buck! My position is crystal clear, and your transparent delaying tactics will no longer work in a public forum.

1. You claim this is a Retail matter, yet I have already complied: As per your internal directions, I already sent a comprehensive formal complaint with all verified evidence to retail@1xbet-team.com way back on May 22, 2026. It has been nearly a month, and your so-called "Retail Department" has intentionally ignored my emails and provided absolutely zero response. This proves that directing me there is nothing but a calculated strategy to stone-wall my legitimate claim.

2. This is NOT a complex corporate network; this is a Player Account: Stop mischaracterizing my case to evade public accountability. This is a standard, personal player account that I created myself, verified myself, and funded entirely with my own hard-earned personal capital. Forcing a retail/agent protocol onto a direct consumer dispute is a deceptive attempt to delay the payout of my frozen funds totaling 122,559 MAD.

3. 1xBet's Intentional Delays and Deception: It is now painfully obvious to me, to AskGamblers, and to the public that 1xBet is acting in bad faith. You are engaging in deliberate evasion and bureaucratic runarounds solely to avoid paying out my rightful funds. This is a textbook definition of corporate exit-scamming and fraud.

4. Escalation to CADRE ADR and Curaçao Gaming Authorities: Let it be known publicly that I am no longer relying on your unresponsive internal departments. I have officially escalated this entire dispute to the Curaçao Alternative Dispute Resolution Entity (CADRE) under Case No: 3322342750.

Furthermore, a formal regulatory non-compliance case is being filed directly with the Curaçao Gaming Control Board (GCB) against your operator company and corporate license. I have all your official, active regulatory information ready for legal action:
* License Authority: Curaçao Gaming Control Board / Curaçao Gaming Authority
* Operator Company: Caecus N.V. (Company Registration No: 163779)
* Official License Number: OGL/2024/1262/0493 (Active & Issued on November 07, 2024)

Under the strict new GCB regulations, any operator under license OGL/2024/1262/0493 found guilty of unlawfully confiscating direct consumer capital faces immediate regulatory sanctions, public blacklisting, and potential license suspension.

If 1xBet cares even slightly about its global reputation, the compliance team must immediately step in, bypass this dead-end retail loop, and release my 122,559 MAD without further fabricated excuses. I will keep this AskGamblers complaint open and active until every single penny is rightfully returned.

1xBet Casino

• Representative

1 month ago

Hello,

Thank you for your message.

Our position on this matter remains unchanged.

As previously explained, all questions related to this case must be addressed directly to the Retail Department via:

retail@1xbet-team.com

This department is solely responsible for reviewing such cases, conducting the necessary verification procedures, and communicating with account managers regarding these matters.

Unfortunately, we do not have access to the information required to investigate or process requests of this type. Therefore, we are unable to provide any further details or updates regarding your case.

For this reason, we kindly ask you to continue communication with the Retail Department and your responsible manager. They are the only parties authorized to review and resolve this matter.

Best regards,
1xBet Team

Inactive user

1 month ago

Dear AskGamblers Team,

I strongly reject the operator's response. This is a coordinated, malicious attempt to mislead the forum, stall for time, and hold my legitimate funds indefinitely through absolute contradiction.

The operator claims that their 'position remains unchanged' and shamelessly tells me to wait for a reply from retail@1xbet-team.com. However, their internal support team has already given me a definitive, contradictory answer that proves they have no intention of resolving this through email.

I am officially submitting clear proof from a live chat session with their support agent Rhea (verbatim in file 1000142270.jpg). When questioned about my blocked withdrawals, the agent explicitly stated: "Please be informed that the company ended collaboration with you, unfortunately."

Look at the absolute chaos and dishonesty of 1xBet's behavior:
1. The 23-Day Ghosting: I sent my official email to retail@1xbet-team.com on May 22, 2026. Today is June 16, 2026. I have been ghosted with 23 days of total silence.
2. The Internal Verdict: While they tell AskGamblers that my case is under 'review' and I should wait, their live support openly tells me that cooperation has already been permanently terminated (file 1000142270.jpg).
3. Public Deflection: On Trustpilot, they tried to publicly discredit me by claiming I am an 'affiliate' and giving me a fake, bouncing email address (support@partners1xbet.com). Now they excuse it as a 'general recommendation.'

They are talking out of both sides of their mouth. They tell me privately that they have ended collaboration, they ignore my emails for nearly a month, and then they come to AskGamblers asking for more time to 'review' an account they already decided to close. This is a classic exit-scam tactic to confiscate my 122,559 MAD without any contractual justification.

If 1xBet has already 'ended collaboration' with me, they must state the exact, concrete reason right here on this public forum and release my frozen balance immediately. I request the AskGamblers team to refuse their delaying tactics and hold this operator fully accountable for fraud.

1xBet Casino Complaint Stats

Resolved 387 / 420

Avg. Amount $2,834

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Deposit issue of 20k PKR

Deposit via Raast Not Credited to Account (Query No. 19084290)
Casino: 1xBet
Player ID: 1717242899
Deposit Amount: PKR 20,000
Payment Method: Raast
Transaction Date/Time: 06/07/2026, 18:33
Unique Transfer Number: 6a4bd8da549903239d923a6b
Complaint details:
On 06/07/2026 at 18:33, I made a deposit of PKR 20,000 to my 1xBet account (Player ID: 1717242899) via Raast, using my registered payment number ending in 35. The funds were sent to the agent's payment details (03067331643) and the transfer completed successfully on my end, generating unique transfer number 6a4bd8da549903239d923a6b.
However, this amount was never credited to my 1xBet account balance. I raised an official payment query with 1xBet support (Query No. 19084290) on 06/07/2026 at 18:59, and attached proof of the transaction (payment screenshot and PDF receipt) as supporting documents. The query has remained in "In Progress" status since it was submitted, with no resolution or update from 1xBet.
I am requesting AskGamblers' assistance in escalating this matter with 1xBet, as the deposited funds have not been reflected in my account despite providing full transaction evidence.
Resolution requested: Immediate credit of PKR 20,000 to my 1xBet account

34h left

₨20,000

Unresolved deposit of INR 25000

Dear Sir/Madam,

I would like to lodge a formal complaint regarding an unresolved deposit issue with 1xBet.

Despite following all of the operator's instructions and providing every document requested, my issue remains unresolved.

Player ID: 1425176821

Support Query Number: 18290078

Deposit Amount: ₹25,000

Payment Method: UPI QR

UTR: 653504817644

I made a UPI QR deposit of ₹25,000 to my 1xBet account. The amount was successfully debited from my bank account. However, the funds were never credited to my 1xBet account.

I immediately raised Support Query No. 18290078 and submitted all the requested payment proofs.

After reviewing my case, 1xBet informed me that the payment had been blocked by the bank and instructed me to wait 14 banking days. They advised that if the money was not returned during that period, I should submit a PDF bank statement covering the entire waiting period.

I followed these instructions exactly. After 14 banking days, the amount had still not been refunded, and I submitted the requested bank statement.

Instead of resolving the matter, 1xBet informed me that the funds should already have been returned and advised me to contact my bank.

I contacted my bank, which confirmed that the transaction was successfully completed, the funds were debited from my account, and no refund or reversal has been received.

As a result, the ₹25,000 is currently neither in my bank account nor credited to my 1xBet account.

I have repeatedly cooperated with 1xBet's support team and complied with every request, but I have not received any meaningful resolution.

I respectfully request your assistance in investigating this matter and helping me obtain a fair resolution. Specifically, I request that 1xBet be asked to either:

Credit the ₹25,000 to my gaming account if the payment was received by their payment provider, or

Provide official confirmation, along with all relevant transaction details, proving that the payment was rejected or returned so that I can pursue the matter with my bank.

I have provided all supporting documents, including payment screenshots, the UTR details, my bank statement, and my correspondence with 1xBet.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Player ID: 1425176821

14h left

₹25,000

Did not credit my SAR 330 deposit sent via Barq wallet

Dear AskGamblers Team,

I am submitting this complaint because my deposit has not been credited to my 1xBet account even though the payment was successfully completed from my Barq wallet.

1xBet Account ID: < sent to the casino >

Deposit Details:

Amount: SAR 330

Payment Method: Barq Wallet

< transaction details removed >

Date: 25 June 2026

Time: 03:51 AM

The amount was successfully transferred from my Barq wallet to the wallet specified by 1xBet for deposits. However, the funds have never been credited to my gaming account.

I have already contacted 1xBet support and provided all the requested transaction details, but the issue remains unresolved.

I kindly request 1xBet to investigate this deposit, verify the payment, and credit the SAR 330 to my account. If they believe the deposit was not received, I request them to provide a clear explanation supported by official evidence.

I am ready to provide the transfer receipt and any additional documents required to verify my payment.

Thank you for your assistance.

Resolved

ر.س.‏330

Delayed withdrawal and no proper response

Dear AskGamblers Complaints Team,

I am writing to submit an official complaint against 1xBet regarding a severely delayed withdrawal, a total lack of customer support response, and their failure to provide any payment proof or transaction receipts. It has now been over a month, and the issue remains entirely unresolved.

Here are the details of my account and the disputed transaction:

Casino Username/ID: 1679600061 <email address removed>

Date of Withdrawal Request: 30/05/2026

Withdrawal Amount: 3500 INR

Payment Method Used: Bank Transfer

Current Status in Account: Successful, Paid out

On 30/05/2026, I requested a withdrawal of 3500 via BANK TRANSFER. This payment method matches the exact method I used to deposit. According to 1xBet's terms, the transaction should have been processed within a standard timeframe. However, more than a month has passed, and the funds have not arrived in my personal account.

Furthermore, 1xBet has completely failed to provide a payment receipt, ARN (Acquirer Reference Number), or any transaction reference that would allow me to track this with my bank or payment provider.

Over the last several weeks, I have reached out to 1xBet's support and security teams via email multiple times [mention any other channels like live chat if you used them]. Despite my repeated requests for an update or a transaction receipt, I have received absolutely no reply. My emails are being completely ignored, and I am left entirely in the dark regarding my own funds.

My account is fully verified, all KYC (Know Your Customer) requirements have been met, and I have not violated any terms and conditions.

I request that 1xBet immediately process and release my withdrawal, or provide a valid, official payment receipt with a tracking number so this matter can be resolved.

Thank you for your assistance in mediating this dispute.

Sincerely,

Nirmala

66h left

₹3,500

marked my withdrawal as successful but I never received the funds

Hello AskGamblers Team,

I am submitting this complaint regarding a withdrawal issue with 1xBet.

On 25 June at 10:19 PM, I requested a withdrawal of SAR 500 to my Tiqmo wallet using my registered mobile number.

Before making this withdrawal, I had originally tried to withdraw to another wallet, but the request was rejected by 1xBet. Following their requirements, I created a new Tiqmo wallet and used it for this withdrawal.

This Tiqmo wallet was newly created and had no previous transactions. The attached account statement clearly shows that there has never been any incoming transfer from 1xBet, including the SAR 500 withdrawal.

1xBet marked the withdrawal as successful, but more than five days have passed and I have not received the funds.

I contacted Tiqmo support, and they informed me that only the sender can initiate a transfer trace. I also provided my Tiqmo account statement to 1xBet, but they continue to repeat that the funds were sent without providing proof that the transfer was made to my registered wallet or opening a formal investigation.

I respectfully request that 1xBet:

- Initiate a formal transfer trace with their payment provider.
- Provide proof that the SAR 500 was sent to my registered Tiqmo wallet.
- Refund the withdrawal amount if they cannot verify that the transfer reached my wallet.

I have attached all supporting evidence, including the withdrawal confirmation, Tiqmo account statement, and my conversations with both parties.

Thank you for your assistance.

Resolved

ر.س.‏500

Withdrawal being rejected without resolution

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

Resolved

د.م.56,917

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

Resolved

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

86h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

Resolved

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

71h left

$5,500,020