Complaint #1684 1xBet Casino

Unjustified Account Block and Confiscation of Funds

By Lamiaa C.

2 weeks ago

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email security-en@1xbet-team.com. Following their instructions, I reached out to that department, who then redirected me to retail@1xbet-team.com. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount د.م.122559

Discussion

AskGamblers

• Support Team

6 days ago

Dear @Lamiaa10,

Following a careful review of valid information and proof presented by 1xBet Casino management, the AskGamblers Complaint Team confirms that the issue, subject to this dispute, is referring to payment agent activities. The user is not being reviewed as a casino player, and the account is not a standard gaming account used for placing bets or participating in gambling activities. and has nothing to do with casino-related matters. Unfortunately, that means the case has been submitted in violation of the AGCCS Guidelines, section Not a casino-related issue and therefore, this complaint is being rejected.

Please keep in mind that following all AGCCS Guidelines is mandatory.

Inactive user

6 days ago

Stop making excuses and trying to pass the buck! My position is crystal clear, and your transparent delaying tactics will no longer work in a public forum.

1. You claim this is a Retail matter, yet I have already complied: As per your internal directions, I already sent a comprehensive formal complaint with all verified evidence to retail@1xbet-team.com way back on May 22, 2026. It has been nearly a month, and your so-called "Retail Department" has intentionally ignored my emails and provided absolutely zero response. This proves that directing me there is nothing but a calculated strategy to stone-wall my legitimate claim.

2. This is NOT a complex corporate network; this is a Player Account: Stop mischaracterizing my case to evade public accountability. This is a standard, personal player account that I created myself, verified myself, and funded entirely with my own hard-earned personal capital. Forcing a retail/agent protocol onto a direct consumer dispute is a deceptive attempt to delay the payout of my frozen funds totaling 122,559 MAD.

3. 1xBet's Intentional Delays and Deception: It is now painfully obvious to me, to AskGamblers, and to the public that 1xBet is acting in bad faith. You are engaging in deliberate evasion and bureaucratic runarounds solely to avoid paying out my rightful funds. This is a textbook definition of corporate exit-scamming and fraud.

4. Escalation to CADRE ADR and Curaçao Gaming Authorities: Let it be known publicly that I am no longer relying on your unresponsive internal departments. I have officially escalated this entire dispute to the Curaçao Alternative Dispute Resolution Entity (CADRE) under Case No: 3322342750.

Furthermore, a formal regulatory non-compliance case is being filed directly with the Curaçao Gaming Control Board (GCB) against your operator company and corporate license. I have all your official, active regulatory information ready for legal action:
* License Authority: Curaçao Gaming Control Board / Curaçao Gaming Authority
* Operator Company: Caecus N.V. (Company Registration No: 163779)
* Official License Number: OGL/2024/1262/0493 (Active & Issued on November 07, 2024)

Under the strict new GCB regulations, any operator under license OGL/2024/1262/0493 found guilty of unlawfully confiscating direct consumer capital faces immediate regulatory sanctions, public blacklisting, and potential license suspension.

If 1xBet cares even slightly about its global reputation, the compliance team must immediately step in, bypass this dead-end retail loop, and release my 122,559 MAD without further fabricated excuses. I will keep this AskGamblers complaint open and active until every single penny is rightfully returned.

1xBet Casino

• Representative

6 days ago

Hello,

Thank you for your message.

Our position on this matter remains unchanged.

As previously explained, all questions related to this case must be addressed directly to the Retail Department via:

retail@1xbet-team.com

This department is solely responsible for reviewing such cases, conducting the necessary verification procedures, and communicating with account managers regarding these matters.

Unfortunately, we do not have access to the information required to investigate or process requests of this type. Therefore, we are unable to provide any further details or updates regarding your case.

For this reason, we kindly ask you to continue communication with the Retail Department and your responsible manager. They are the only parties authorized to review and resolve this matter.

Best regards,
1xBet Team

Inactive user

1 week ago

Dear AskGamblers Team,

I strongly reject the operator's response. This is a coordinated, malicious attempt to mislead the forum, stall for time, and hold my legitimate funds indefinitely through absolute contradiction.

The operator claims that their 'position remains unchanged' and shamelessly tells me to wait for a reply from retail@1xbet-team.com. However, their internal support team has already given me a definitive, contradictory answer that proves they have no intention of resolving this through email.

I am officially submitting clear proof from a live chat session with their support agent Rhea (verbatim in file 1000142270.jpg). When questioned about my blocked withdrawals, the agent explicitly stated: "Please be informed that the company ended collaboration with you, unfortunately."

Look at the absolute chaos and dishonesty of 1xBet's behavior:
1. The 23-Day Ghosting: I sent my official email to retail@1xbet-team.com on May 22, 2026. Today is June 16, 2026. I have been ghosted with 23 days of total silence.
2. The Internal Verdict: While they tell AskGamblers that my case is under 'review' and I should wait, their live support openly tells me that cooperation has already been permanently terminated (file 1000142270.jpg).
3. Public Deflection: On Trustpilot, they tried to publicly discredit me by claiming I am an 'affiliate' and giving me a fake, bouncing email address (support@partners1xbet.com). Now they excuse it as a 'general recommendation.'

They are talking out of both sides of their mouth. They tell me privately that they have ended collaboration, they ignore my emails for nearly a month, and then they come to AskGamblers asking for more time to 'review' an account they already decided to close. This is a classic exit-scam tactic to confiscate my 122,559 MAD without any contractual justification.

If 1xBet has already 'ended collaboration' with me, they must state the exact, concrete reason right here on this public forum and release my frozen balance immediately. I request the AskGamblers team to refuse their delaying tactics and hold this operator fully accountable for fraud.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

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My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

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< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

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my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

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< removed >

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