Complaint #1713 1xBet Casino

Payment due

By Ramiro C.

1 month ago

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount $5500020

Discussion

21 hours left for 1xBet Casino to respond.

Ramirocasasbenitez

• Argentina

3 days ago

Here is the link to the video you requested, proving that what I say is true; I’ve marked the moments where it is crystal clear that on April 8th, I withdrew 2,500,020, yet only 2,000,000 arrived. And on April 10th, out of 12,000,000 withdrawn, only 7,000,000 arrived. No one is doing anything, but I am being scammed. And it is my money.

https://files.fm/u/fr984x3ezn

Ramirocasasbenitez

• Argentina

5 days ago

I would like to request a WhatsApp number where I can send the video you asked for, since your platform does not allow me to upload it.

Ramirocasasbenitez

• Argentina

5 days ago

A video of what? Please tell me exactly what I need to send so there are no issues later. And besides, don't you think I’ve already sent everything—and multiple times? This is insane; give me my money—it’s a matter of life and death for me. It’s 5,500,020 ARS; give it back to me.

1xBet Casino

• Representative

5 days ago

Hello,

Thank you for your message.

To continue resolving your payment queries, please contact our Spanish Support Team via the official Spanish support email and provide all the requested information and documents there.

In particular, please send the requested video regarding Payment Query 18655830 so that the responsible department can continue the investigation.

Please use only the official support channels and follow the instructions provided by our specialists.

Thank you for your cooperation and understanding.

Best regards,
1xBet Team

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

Complaint Status

21h left

$5,500,020

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1xBet Casino Complaints

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Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

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Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

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Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

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I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

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On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

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5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

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I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

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Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Bet ID: 3667386324
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