Complaint #1717 1xBet Casino

Unresolved withdrawal issue since 07 May 2026

By Çetin Ş.

1 month ago

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ctnshn

• Turkey

2 weeks ago

Thank you for your confirmation.
I confirm that I have received the funds and that the issue has been resolved.
I would also like to thank the AskGamblers team for their assistance and support throughout this process.
Best regards.

1xBet Casino

• Representative

2 weeks ago

Hello,

Thank you for your message.

Yes, we can confirm that the amount of 26,631 TRY credited to your bank account corresponds to your 500 EUR withdrawal request and was sent on behalf of 1xBet.

We are glad that the funds have been successfully received. If you have no further questions or concerns, we kindly ask you to confirm that the issue has been resolved.

Thank you for your patience and cooperation throughout this process.

Best regards,
1xBet Team

ctnshn

• Turkey

3 weeks ago

Thank you for your latest response.
I would like to provide an important update.
I have now received 26,631 TRY in my bank account, and ticket #16556076 has been marked as Closed.
However, since the payment was received from an individual sender whose name I do not recognize, I would appreciate it if you could confirm whether this payment corresponds to my 500 EUR withdrawal request and was sent on behalf of 1xBet.
Once this is confirmed, I will be happy to confirm that my complaint has been fully resolved.
Thank you.

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

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Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

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