Complaint #1186 1xBet Casino

3 deposits not credited

By Gashik123

1 year ago

On September 1, 2024, I made a deposit of 10,001 RUB using Raiffeisen Bank transfer, and on October 19, 2024, I deposited 9,999 RUB via SBP (System for Fast Payments, Russia). However, both deposits have not been credited to my account ID 898213881.

I have contacted 1xBet’s support team multiple times, and they have assigned my issues Case #117960 (from September 2, 2024) and Case #348608 (from October 20, 2024). However, despite waiting for several months, I have only received vague responses stating that my transactions are still being reviewed.

Repeated Deception by 1xBet Support

Throughout this time, 1xBet support has repeatedly misled me by providing false promises that the issue was being resolved. Multiple times, I was assured that my deposit would be credited “tomorrow” or “within a few days,” yet each time, another month passed without resolution.

Each time I contacted live chat, I received different, contradictory, and generic template responses that did not address my case. Instead of real solutions, I was constantly given misleading information, which appears to be a deliberate tactic to stall and avoid responsibility.

Transaction Details:

• Casino Username: ID 898213881

• Deposit 1:

• Date: September 1, 2024 (transaction reported on September 2, 2024)

• Amount: 10,001 RUB

• Payment Method: Raiffeisen Bank transfer

• Support Case Number: #117960

• Deposit 2:

• Date: October 19, 2024 (transaction reported on October 20, 2024)

• Amount: RUB 9,999

• Payment Method: SBP (System for Fast Payments, Russia)

• Support Case Number: #348608

• Deposit 3:

• Date: January 25, 2025 (transaction reported on January 26, 2025)

• Amount: 7,501 RUB

• Payment Method: Raiffeisen Bank transfer (reference: raiffeisen_rf_bt_webdefault, sbp)

• Support Case Number: #1639952

New Deposit Issue Reported

In addition to the above cases, I am reporting a third unresolved deposit issue. Despite submitting the case on January 26, 2025, no resolution has been provided, and my funds remain uncredited. This further highlights a recurring pattern of delays and non-responsiveness by 1xBet.

Attached Evidence

To support my claims, I have attached screenshots from my account that display the details of all three unresolved deposit cases, including the most recent issue reported on January 26, 2025.

I kindly request that you take immediate action to resolve this issue by ensuring that 1xBet:

1. Credits all three deposits to my account without further delay, OR

2. Processes a full refund to my original payment methods.

Additionally, I request a formal investigation into 1xBet’s misleading customer service practices, which have intentionally deceived players and prolonged the resolution of financial issues.

Best regards,

< personal information removed >

Country: Thailand

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount руб.27501

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Gashik123

1 year ago

Dear Ask-Gamblers,
Thank you so much for your help. 1XBet has paid out all three tickets. We wouldn’t have managed without you. Thanks again!

1xBet Casino

• Representative

1 year ago

Dear user,

Thank you for your message.

We have requested an update on your case from the relevant department. As soon as we receive a response, we will inform you immediately.

We appreciate your patience and understanding.

Sincerely,
1xBet Support Team

Gashik123

1 year ago

Dear AskGamblers. The issue with one of the tickets for 7,501 RUB has not been resolved yet. I am waiting for the final decision from 1xBet on the last ticket. Thank you for your help, and I remain in anticipation

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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