Complaint #1875
1xBet Casino
Complaint against 1xBet 450 MAD deposit not credited after more than 69 hours
52 minutes ago
I am submitting this complaint regarding a 450 MAD deposit made to my 1xBet casino account on September 22, 2026 at 22:08 (Morocco time) using Al Barid Bank.
As of September 25, 2026, the deposit has still not been credited to my casino account, despite the fact that I have contacted 1xBet repeatedly and provided all the evidence requested.
What happened
On September 22, 2026 at 22:08, I initiated a deposit of 450 MAD through the deposit method offered to me on the 1xBet platform.
Before making the payment, I took a screenshot of the 1xBet deposit page showing the payment details and the account information provided for the transaction.
I then transferred exactly 450 MAD via Al Barid Bank to the payment account/agent indicated for the deposit.
The bank transfer was successfully completed, and I have the official payment receipt confirming the transaction.
I also have screenshots showing the deposit information displayed by 1xBet before the transfer and the relevant information after the transaction.
Numerous contacts with 1xBet
When the money was not credited, I contacted 1xBet several times through different channels, including:
* Email support;
* Live chat;
* Payment queries opened through their system.
I provided all the requested evidence, including the bank transfer receipt, transaction date and time, amount, payment/agent details, screenshots of the 1xBet deposit page and other information concerning the transaction.
Despite all this documentation and my repeated follow-ups, the deposit has still not been credited and the matter has not been resolved.
Initially, I waited more than 31 hours before sending a formal complaint. After more than 55 hours, I contacted them again and explicitly requested that they either credit the 450 MAD to my casino account or return the money to the bank account from which it was sent.
As of the time I am submitting this complaint, more than 69 hours have passed since the transfer, and I still do not have access to my money.
Active 50% bonus and wagering requirements
There is another important aspect of this complaint.
At the time of this incident, I had an active 50% bonus on my 1xBet account, and I made this deposit specifically because I was trying to continue and complete the wagering requirements associated with that bonus.
The delay therefore does not only concern the missing 450 MAD. It may also affect my ability to complete the wagering requirements within the applicable time limit.
I have asked 1xBet to ensure that a delay on their/payment provider’s side does not negatively affect my active bonus or my ability to complete its wagering requirements.
I am particularly concerned because this is not the first time I have experienced deposit-related difficulties when I have had an active bonus.
I cannot prove that the current delay is intentionally connected to my bonus, and I do not want to make an unsupported accusation. However, the recurrence and timing of these issues are concerning enough that I believe they should be documented and reviewed.
Why I am submitting this complaint
I want to emphasize that this complaint is not really about the monetary value of 450 MAD.
The amount itself is relatively small. My concern is about the handling of a financial transaction and the fact that, despite providing proof that the transfer was made using the payment information supplied for the deposit, I have been waiting for days without a resolution.
A customer should not have to repeatedly submit the same evidence and contact multiple support channels simply to establish what happened to a documented deposit.
I have tried to resolve this matter directly with 1xBet before bringing it to AskGamblers, but after more than 69 hours and numerous contacts, I believe independent assistance is now justified.
Resolution requested
I respectfully ask AskGamblers to assist me in obtaining a clear and final resolution from 1xBet.
I request that 1xBet:
1. Immediately credit the missing 450 MAD deposit to my casino account; OR, if they are unable to do so, refund the full 450 MAD to the bank account from which the transfer was made.
2. Confirm what happened to the funds and explain why a successfully executed and documented deposit has remained unresolved for several days.
3. Confirm that the delay will not negatively affect my active 50% bonus, its validity period, or my ability to complete the applicable wagering requirements, since the deposit was made for that purpose.
4. Review the history of this transaction and my previous contacts with support so that the matter can be properly investigated rather than simply requesting the same documentation again.
I am prepared to provide AskGamblers with the supporting evidence, including the bank transfer receipt, screenshots of the 1xBet deposit instructions/payment details, screenshots relating to the transaction, payment-query information, and my correspondence with 1xBet support.
I hope 1xBet will resolve this matter promptly and transparently.
Thank you to the AskGamblers Complaints Team for reviewing my case.
Casino: 1xBet
Disputed amount: 450 MAD
Deposit date: September 22, 2026
Deposit time: 22:08 (Morocco time)
Payment method: Al Barid Bank
Current status: Deposit not credited / refund not received
As of September 25, 2026, the deposit has still not been credited to my casino account, despite the fact that I have contacted 1xBet repeatedly and provided all the evidence requested.
What happened
On September 22, 2026 at 22:08, I initiated a deposit of 450 MAD through the deposit method offered to me on the 1xBet platform.
Before making the payment, I took a screenshot of the 1xBet deposit page showing the payment details and the account information provided for the transaction.
I then transferred exactly 450 MAD via Al Barid Bank to the payment account/agent indicated for the deposit.
The bank transfer was successfully completed, and I have the official payment receipt confirming the transaction.
I also have screenshots showing the deposit information displayed by 1xBet before the transfer and the relevant information after the transaction.
Numerous contacts with 1xBet
When the money was not credited, I contacted 1xBet several times through different channels, including:
* Email support;
* Live chat;
* Payment queries opened through their system.
I provided all the requested evidence, including the bank transfer receipt, transaction date and time, amount, payment/agent details, screenshots of the 1xBet deposit page and other information concerning the transaction.
Despite all this documentation and my repeated follow-ups, the deposit has still not been credited and the matter has not been resolved.
Initially, I waited more than 31 hours before sending a formal complaint. After more than 55 hours, I contacted them again and explicitly requested that they either credit the 450 MAD to my casino account or return the money to the bank account from which it was sent.
As of the time I am submitting this complaint, more than 69 hours have passed since the transfer, and I still do not have access to my money.
Active 50% bonus and wagering requirements
There is another important aspect of this complaint.
At the time of this incident, I had an active 50% bonus on my 1xBet account, and I made this deposit specifically because I was trying to continue and complete the wagering requirements associated with that bonus.
The delay therefore does not only concern the missing 450 MAD. It may also affect my ability to complete the wagering requirements within the applicable time limit.
I have asked 1xBet to ensure that a delay on their/payment provider’s side does not negatively affect my active bonus or my ability to complete its wagering requirements.
I am particularly concerned because this is not the first time I have experienced deposit-related difficulties when I have had an active bonus.
I cannot prove that the current delay is intentionally connected to my bonus, and I do not want to make an unsupported accusation. However, the recurrence and timing of these issues are concerning enough that I believe they should be documented and reviewed.
Why I am submitting this complaint
I want to emphasize that this complaint is not really about the monetary value of 450 MAD.
The amount itself is relatively small. My concern is about the handling of a financial transaction and the fact that, despite providing proof that the transfer was made using the payment information supplied for the deposit, I have been waiting for days without a resolution.
A customer should not have to repeatedly submit the same evidence and contact multiple support channels simply to establish what happened to a documented deposit.
I have tried to resolve this matter directly with 1xBet before bringing it to AskGamblers, but after more than 69 hours and numerous contacts, I believe independent assistance is now justified.
Resolution requested
I respectfully ask AskGamblers to assist me in obtaining a clear and final resolution from 1xBet.
I request that 1xBet:
1. Immediately credit the missing 450 MAD deposit to my casino account; OR, if they are unable to do so, refund the full 450 MAD to the bank account from which the transfer was made.
2. Confirm what happened to the funds and explain why a successfully executed and documented deposit has remained unresolved for several days.
3. Confirm that the delay will not negatively affect my active 50% bonus, its validity period, or my ability to complete the applicable wagering requirements, since the deposit was made for that purpose.
4. Review the history of this transaction and my previous contacts with support so that the matter can be properly investigated rather than simply requesting the same documentation again.
I am prepared to provide AskGamblers with the supporting evidence, including the bank transfer receipt, screenshots of the 1xBet deposit instructions/payment details, screenshots relating to the transaction, payment-query information, and my correspondence with 1xBet support.
I hope 1xBet will resolve this matter promptly and transparently.
Thank you to the AskGamblers Complaints Team for reviewing my case.
Casino: 1xBet
Disputed amount: 450 MAD
Deposit date: September 22, 2026
Deposit time: 22:08 (Morocco time)
Payment method: Al Barid Bank
Current status: Deposit not credited / refund not received
1xBet Casino Complaint Stats
Resolved
408 / 439
Avg. Amount
$2,723
Avg. Complaint Duration
18 days
Avg. Response Time
2 days
1xBet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 225 out of 244 complaints in this category have been resolved.
This operator's average complaint duration is 18 days, while the average duration across all operators is 8 days.
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