VIP Cashback blocked behind persistent maintenance and unavailable error

Subject

Formal Fraud Complaint – Withdrawal Blocked After Full Verification (BDT 13,100)

Dear 1xBet Management / Complaints Department,

I am writing to file a formal complaint regarding the refusal and blocking of my withdrawal from my 1xBet account.

The total balance involved is only BDT 13,100, consisting of:

BDT 4,000 — my deposited funds

BDT 9,100 — balance accumulated from my account activity

Total amount requested/held: BDT 13,100

I completed the verification process and provided all documents and information requested by 1xBet. I fully cooperated with your verification requirements and had no intention of withholding any information.

However, after I submitted the requested documents and completed the required verification, my withdrawal was ultimately refused and/or my account was blocked. This is extremely concerning because I cooperated with the verification process in good faith and expected my legitimate balance to remain accessible.

I therefore request that 1xBet management urgently investigate this matter and provide me with a clear written explanation for:

The exact reason my withdrawal was refused.

The exact reason my account was blocked or restricted.

Which specific term or condition of 1xBet you believe I violated, if any.

Why my documents were requested and reviewed if the account was subsequently blocked.

What will happen to my BDT 4,000 deposited funds.

When and how the remaining BDT 9,100 balance will be paid to me, if it is considered valid.

I want to emphasize that BDT 13,100 is not a large amount, but the principle of the matter is important. A customer should not be asked to provide verification documents, fully cooperate with the verification process, and then have their withdrawal blocked without a specific and transparent explanation.

If 1xBet believes there is a legitimate reason to refuse the withdrawal, please provide the relevant evidence and identify the precise account rule or Terms & Conditions applicable to my case.

I request that this complaint be escalated to a senior compliance or management team member for independent review.

Please do not provide a generic response. I am requesting a specific explanation of the decision and a clear resolution regarding my BDT 13,100 balance.

I have retained records of my deposits, account balance, withdrawal request, correspondence with 1xBet, and all documents submitted during verification. I am prepared to provide these records again if required.

I hope 1xBet will resolve this matter fairly and promptly.

Sincerely,

1xBet Account/Username: [1810973863]

Withdrawal Amount: BDT 13,100

Deposit Amount: BDT 4,000

Account Balance/Income: BDT 9,100

Withdrawal Request Date: [21/09/2026]

I've been a VIP Golden at 1xbet I've lost a significant amount of money, and I've been trying to claim a cashback bonus but instead when I try to claim it, it says "Maintenance underway" everytime I try to claim it.

It's been 4 weeks since i haven't received my bonus and I'm pissed about it. I do really hope you will fix this issue.

My rank is Sapphire. I get cashback once every 2 days but I didn't get any cashback from Sep 12 until now.

The last time I claimed on Sep 10. There is no officially explanation I find from 1xbet.

When the users ask about it, their customer services response that they're updating or maintenance their server system. Not only me but also all the users facing this problem.

Good afternoon,

About one month ago, I tried to make a withdrawal, but I was asked to send my personal information to the Security Department’s email address.

I sent photos of my ID, a selfie, and all the other documents and information they requested.

I was told that they would get back to me, but no one ever contacted me. Therefore, I have not received any response for more than two weeks.

I am requesting an urgent solution to this issue, as I still cannot make withdrawals from my account.

My User ID: 1414577189

My verification ticket number: 93843391

I would appreciate a prompt solution to this matter.

Thank you.

ID 917902527

I lost thousand of dollars, still zero cashback still unavailable, for weeks already. Still not given. They should have credited it to me tons of time. I played casino games millions time. I still received no cashback at diamond tier. They keep saying they are fixing, fixing, fixing and let me wait. Do I have to wait forever?

I'm on a bronze level and I get my 6% cashback every 6 days.

Since i got my last cashback on 9 september I played a lot, went experience from 500,000 to now I'm on 892 626 experience.

It's been exactly 9 days and vip cashback says unavailable and I want you to fix the issue because I've been playing slot games and I can not get my 6% vip cashback since 9 september, so it's been 9 days.

My 1xBet player account ID is 1704334479.

On September 10, 2026, I requested a withdrawal of 100 JOD to my Dinarak e-wallet. 1xBet marked the transaction as successful and closed the query (Ref: 22064754). However, the funds never arrived.

I contacted Dinarak wallet support officially, and they confirmed that no such transfer entered their network. I have provided 1xBet with my official Dinarak PDF statement proving the funds are missing, but their support has ignored my escalation and closed the ticket.

I am filing this official complaint against 1xBet for withholding my funds. I request an immediate investigation or for the 100 JOD to be returned to my gaming account balance.

I am writing to submit a formal complaint regarding my VIP cashback.

My VIP cashback has not been credited to my account, and I have been unable to receive the cashback that I believe I am entitled to under the applicable VIP/cashback terms.

I first contacted 1xBet Customer Support about this issue on 11-Sep-2026. It has now been 7 days since my initial complaint. During this period, I have contacted Customer Support several times, but the only explanation I have received is that there is a “technical issue.”

I understand that technical problems can occur. However, I have now been waiting for 7 days without receiving a clear explanation, estimated resolution date, or confirmation of when my cashback will be credited. Please treat this as a formal complaint and provide me with a written response, 1xBet.

• Account/User ID: [1757758353]
• VIP Level: [Silver]
• Date of first contact with Customer Support: [11.9.2026]

I look forward to receiving a specific response rather than a general statement that there is a technical issue from 1xbet.

I am filing this formal complaint against 1xBet regarding my blocked account (Player ID: 1648491937) and the unlawful withholding of my legitimate funds totaling 122,559 MAD.

For over three months, 1xBet has trapped me in an endless circular loop between various support departments (Support, Security, Retail, and Block teams), refusing to process my payout or provide a clear path to resolution:

1. The Security Team repeatedly instructed me to contact [email protected]. However, the Retail team has completely ignored all correspondence since May 22, 2026.

2. Support Team (info-en) subsequently redirected me to [email protected], claiming my account was blocked under a pretext of "mental health protection."

3. I have explicitly confirmed my sound mental health and willingness to complete any formal KYC verification required. Despite this, [email protected] informed me on July 2, 2026, that "specialists are working on it," but has remained completely silent ever since.

4. When I request assistance from Security, they simply claim "consulting was provided earlier" and send me back to the non-responsive Retail or Block teams.

1xBet is using cross-departmental stall tactics to prevent me from withdrawing my balance of 122,559 MAD. I have fully abided by all terms of service and have complete proof of all contradictory email threads from their official domain.

Desired Outcome:

I request that 1xBet management immediately unblock my account and process the full withdrawal of my 122,559 MAD balance without further delay or deflection.