Complaint #356 1xBet Sportsbook

1xbet casino

By Areen44

Hello... Firstly, the RING system is being manipulated, and I've lost over $2000 intentionally. I was betting confidently and confidently, but the manipulation is deliberate, causing me to lose. I have my last bet as proof. I placed a bet in a real-time cricket match, and my winnings were credited to my account. A "winner" icon appeared, and the money was withdrawn, restoring the balance to "acceptable." Then, the bet was marked as a "loser," but I actually received proof of my win via email. I contacted the moderators, and they confirmed that it was indeed manipulation. However, the moderators were very rude and immediately closed the chat with me. I urge you to take action regarding this manipulation happening here. All my losses are due to slots and promises of profits upon deposit. Since registering, I haven't received a single profit from the platform, not even $1. I've never received a bonus. This is clearly deliberate ring trapping and manipulation. They're withdrawing my profits and constantly putting me on the loss list. I'm certain of what I'm saying.

Disputed sportsbook 1xBet Sportsbook

Reason Missing Funds

Discussion

AskGamblers

• Support Team

8 months ago

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that after conducting a careful review of your case, the AskGamblers Complaint Team concluded that, unfortunately, your complaint is not complying with AGCCS Guidelines, section Unjustified accusations towards operators and is, therefore, rejected. Please keep in mind that following all AGCCS Guidelines is mandatory. Your allegations and/or demands against the affected casino operator seem not to be justified and/or supported enough with relevant evidence that proves the validity of your statements and claims and your case is, therefore, being rejected. Providing all relevant facts, details, and evidence concerning your complaint is essential for our team to be able to conduct adequate reviewing and offer a fair and justified solution for your dispute.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

1xBet Sportsbook Complaint Stats

Resolved 161 / 169

Avg. Amount $15,835

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 110 out of 113 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (85)

1xBet Sportsbook Complaints

See all complaints for this sportsbook

withdrawal delayed for 12 days with no clear resolution date

I am submitting this complaint regarding a delayed withdrawal from 1xBet.

I requested a withdrawal through AirTM, and almost at the same time, AirTM was removed from the website. My withdrawal has remained in "In Progress" status for 12 days, and I still have not received my funds.

I have contacted customer support several times to ask for an update. I was initially given October 18 as an expected resolution date, and later October 20, but neither deadline was met. Every time I contact support, I receive the same generic response that their team is working on the issue, without any concrete update or realistic estimated timeframe.

The situation has become even more frustrating because I am now unable to access the live chat. It displays the message "Chat unavailable. Please try again later." I cannot confirm whether this is a technical issue or a restriction, but it prevents me from following up with support about my pending withdrawal.

I understand that technical or payment-system issues can happen, but waiting this long without a clear explanation or resolution date is unacceptable. I am not claiming that my funds have been lost, but I need 1xBet to investigate my specific withdrawal, confirm its current status, and explain when I can realistically expect to receive my money.

I would appreciate the intervention of AskGamblers to help resolve this issue. I am requesting the completion of my pending withdrawal and clear communication from 1xBet regarding the expected resolution timeframe.

69h left

7000 MAD bank deposit not credited for over one month

I made a bank transfer deposit of 7,000 MAD to 1xBet on 16/09/2026. The transfer was successfully executed and the amount was debited from my bank account, but it has never been credited to my 1xBet account or refunded.

I mistakenly transferred an amount above the maximum limit displayed for this deposit method. I contacted 1xBet immediately and have been following up with their support and payment processing team for more than one month.

I provided all the requested information and evidence, including the bank transfer receipt and transaction details. A payment investigation was opened under case number 22419065.

Despite multiple follow-ups, I keep receiving messages saying that the issue is still being processed, without any resolution or clear timeframe.

Amount: 7,000 MAD

Deposit date: 16/09/2026

Bank reference: CE13A8A

1xBet User ID: 423853651

1xBet case number: 22419065

I am not disputing that I accidentally exceeded the displayed deposit limit. My complaint is that the 7,000 MAD has remained unresolved for more than one month, without being credited to my account or returned to me.

I am requesting a final resolution: either credit the full 7,000 MAD to my 1xBet account or refund the full amount to the original payment source.

44h left

د.م.7,000

1xBet Sportbook - Unsuccessful deposit 181805036

I have deposited 5000 rupees on 13 th of October at 09:14 pm through phonepe (9133006154@ybl)

To:s14n9fe@pty Name:Deepak gupta

UTR:476003133961

I haven't received deposit..so can you kindly resolve my issue. I have mailed the concerned platform, I received response but issue is not solved, so kindly resolve issue as earliest as possible

13h left

₹5,000

Two Missing Deposits of 10000 MAD Over One Month Without Resolution from 1xBet Morocco

I am submitting this complaint against 1xBet regarding two deposits of 5,000 MAD each, made on 18 September 2026 at 19:42 and 23:59, for a total of 10,000 MAD.

The funds were deducted from my bank account, but they were not properly credited to my 1xBet account. For the first transaction, the application reflected only 100 MAD instead of the 5,000 MAD deposited.

I have been pursuing this issue for over one month through multiple support channels, including email, Telegram, live chat, and international telephone support. I have provided the requested evidence, including banking-app screenshots and videos, as well as an official bank statement bearing the bank’s stamp confirming the transactions.

My cases include tickets 22610401 and 22519133. Despite repeated follow-ups and submission of the requested documents, I continue to receive generic responses stating that my case is being processed, without a concrete explanation, a final decision, or a clear resolution date.

I am requesting AskGamblers’ assistance in obtaining a formal response from 1xBet and ensuring that both transactions are properly investigated. I expect the missing 10,000 MAD to be credited to my account or refunded, with a clear written explanation of the outcome.

I am providing the available evidence to support my claim and request a fair, transparent, and timely resolution.

67h left

د.م.10,000

Unjustified delay in verifying my account and releasing my pending withdrawal funds.

Dear AskGamblers Team,

I am writing to formally submit a complaint against 1xBet regarding an unjustified delay in verifying my account and releasing my pending withdrawal funds.

- Account ID: 1825653579
- Issue: Account verification and merged accounts under review, with severe payment delays and a complete lack of proper communication from the 1xBet security team.

I have fully cooperated with all security procedures and provided necessary identification, but my withdrawal remains stuck and support has failed to provide a resolution. I kindly request your mediation to help compel 1xBet to resolve this issue and process my payout.

Thank you for your assistance.

59h left

د.م.4,200

1800 EGP Deposit Deducted Never Credited Account Closed

Account ID: 629193127
Transaction Date: 04/10/2025
Transaction ID: 024354392379
My Wallet: 01100559857
Merchant Number from 1xBet: 01106424158
Amount: 1800 EGP via e& Money Egypt

On 04/10/2025, I deposited 1800 EGP to my 1xBet account 629193127. I transferred 1800 EGP from my wallet 01100559857 to merchant number 01106424158 provided by 1xBet app. Transaction ID 024354392379 was successful and deducted.

Funds were never credited. Immediately after deposit, my account 629193127 was closed/blocked and I cannot log in.

I contacted live support and emailed [email protected] with receipt. No refund received.

Since my gaming account is closed, I request refund of 1800 EGP to my original wallet 01100559857.

Proof attached.

83h left

ج.م.‏1,800

Prolonged verification

I am unable to withdraw funds from sportsbook as my verification is in process since 10 days now and security department keep asking for different documents every 2 days which i have provided everytime but still they have not completed my verification. So I kindly ask them to complete it asap and process my withdrawal at earliest convenience.

Not a good customer experience at all with this type of verification process so if anyone is playing on their platform think twice before depositing the money.

65h left

Unpaid 10000INR 20 days

I won 10000 INR from football betting on 1xBet. Withdrawal Ticket 22557356 pending for 20 days. Status shows approved but money not received.

Support says payment sent but no UTR/Reference Number provided. Emailed [email protected] multiple times but no response.

Account fully verified, no bonus used. Please help to get my payment.

Rejected

₹10,000

Deposit not credit my account

Dear 1xBet Payment Support Team,

I am writing to formally complain regarding my unsuccessful deposit of BDT 19,000, which has still not been credited to my 1xBet account.

Query Number: 23322890

Transaction Date & Time: 05/10/2026, 14:46

Amount: BDT 19,000

Payment Method: LightSpeed bKash

Unique Transfer Number: DJ50FXM456

Query Created: 05/10/2026, 11:52

My payment query has remained “In Progress” for several days, but I have not received the deposited amount or any clear update regarding the investigation.

I have already provided the necessary transaction information and proof. I kindly request you to urgently investigate this transaction and either credit the BDT 19,000 to my 1xBet account or provide a clear explanation of the current status and expected resolution time.

Please escalate this case to the relevant Payment/Technical Department if necessary.

I would appreciate an urgent response and resolution.

Kind regards,

< full name removed >

Player ID: 1714389609

Query No.: 23322890

35h left

৳19,000

Delayed deposit of 300 DH

1xBet deposit not credited – 300 MAD via CIH Mobile

Hello,

I am having a problem with a 1xBet deposit made through CIH Mobile.

1xBet account ID: 1791223137

On September 21, 2026, I deposited 300 MAD into my 1xBet account using CIH Mobile. The money was successfully deducted from my CIH account, but it has still not been credited to my 1xBet balance.

Payment details:

Sender CIH account: 6975400211001700
Receiver/account: 230330725267722500580067
Amount: 300 MAD
Date: September 21, 2026

I contacted 1xBet support and they opened a case under ticket №22664661. I provided the requested transaction screenshot/proof of payment.

1xBet initially gave me a timeframe, but that timeframe has already passed. They are now telling me that the case is with the payment provider and that they are waiting for a response. They have not given me a new estimated resolution date.

I also contacted CIH about the transaction and I am currently waiting for their response.

I would like 1xBet to investigate the transaction and either credit the 300 MAD to my account or return the money to my CIH account, and provide me with a clear explanation of what is causing the delay.

Resolved

د.م.300