Complaint #1973 1xBet Sportsbook

Two Missing Deposits of 10000 MAD Over One Month Without Resolution from 1xBet Morocco

By Assil L.

3 weeks ago

I am submitting this complaint against 1xBet regarding two deposits of 5,000 MAD each, made on 18 September 2026 at 19:42 and 23:59, for a total of 10,000 MAD.

The funds were deducted from my bank account, but they were not properly credited to my 1xBet account. For the first transaction, the application reflected only 100 MAD instead of the 5,000 MAD deposited.

I have been pursuing this issue for over one month through multiple support channels, including email, Telegram, live chat, and international telephone support. I have provided the requested evidence, including banking-app screenshots and videos, as well as an official bank statement bearing the bank’s stamp confirming the transactions.

My cases include tickets 22610401 and 22519133. Despite repeated follow-ups and submission of the requested documents, I continue to receive generic responses stating that my case is being processed, without a concrete explanation, a final decision, or a clear resolution date.

I am requesting AskGamblers’ assistance in obtaining a formal response from 1xBet and ensuring that both transactions are properly investigated. I expect the missing 10,000 MAD to be credited to my account or refunded, with a clear written explanation of the outcome.

I am providing the available evidence to support my claim and request a fair, transparent, and timely resolution.

Disputed sportsbook 1xBet Sportsbook

Reason Amount not credited

Amount د.م.10000

Discussion

65 hours left for 1xBet Sportsbook to respond.

Assil

• Morocco

1 day ago

Hello,

Unfortunately, the issue remains completely unresolved.

Despite all the information, supporting documents, bank statements, screenshots, and videos already being provided multiple times to 1xBet, we are still receiving the same generic response: "We are currently checking it with the team."

I would like to emphasize that both payment queries have already been closed on the 1xBet platform without any explanation or actual resolution, even though the two deposits of 5,000 MAD each, totaling 10,000 MAD, remain missing from the betting account.

All the necessary information has been communicated repeatedly, and there is no justification for continuing to provide the same answers without any concrete progress or explanation.

At this stage, I cannot consider this complaint resolved simply because 1xBet claims to be checking with its team. The funds have still not been recovered, and no clear explanation has been provided regarding the closure of both queries.

I therefore ask AskGamblers to keep this complaint open and consider the issue unresolved until 1xBet provides a clear explanation and, most importantly, returns or credits the missing 10,000 MAD.

Thank you for your assistance.

1xBet Sportsbook

• Representative

4 days ago

Hello,

Thank you for the information.

We are currently checking it with the team.

Best regards,
1xBet Team

Assil

• Morocco

1 week ago

I would like to provide an update regarding the latest response from 1xBet.

The second query has now been reviewed, and surprisingly, it displays exactly the same message as the other query, simply instructing me to consult the email address processing-morocco@1xbet-team.com.

However, this is precisely where the communication problem remains unresolved. Despite repeatedly contacting this department and providing all the requested evidence, including videos showing both disputed transactions, I continue receiving generic responses without any concrete explanation, meaningful progress, or clear indication of how or when these issues will be resolved.

I have even escalated my complaint to 1xBet's complaints department (complaints@1xpartner.com) specifically to report the serious communication failures and the repeated use of meaningless, standard responses. Unfortunately, even this escalation has not resulted in any clarification or effective action.

I am attaching screenshots of the email exchanges as evidence of these repeated communications and the lack of meaningful follow-up.

At this stage, the problem is no longer simply about two unresolved deposits. It is also about the complete failure of customer support and the complaints-handling process to provide transparency, accountability, and a proper response.

I respectfully ask AskGamblers to take these repeated communication failures into consideration and request a clear, specific explanation from 1xBet regarding both queries, particularly why one was closed without resolution or explanation while the other remains pending.

How many times must a customer repeat the same information and provide the same evidence before receiving a genuine answer and a proper resolution?

Assil

• Morocco

1 week ago

Hello,

Are you seriously considering me a fool? I have explained this situation repeatedly, and yet you continue to give me the same generic response without addressing the actual problem.

I have already provided a screenshot clearly showing that I am unable to reopen closed payment query 22610401 to upload the requested video. This query was closed without any explanation, despite the fact that the issue remained unresolved. How can you keep asking me to upload a video through a query that your own team has closed and that I have no possibility of reopening?

Furthermore, the requested video was already shared with your team multiple times, both through Telegram and by email. It was also previously uploaded to your platform. I have repeatedly explained this and even provided evidence of the previous submissions.

At this point, this situation is becoming increasingly suspicious and gives the impression of a deliberate attempt to avoid resolving my complaint. Honestly, it is starting to look like a scam. You cannot keep asking customers for the same evidence while ignoring what has already been submitted and refusing to address the fact that your team closed the query without explanation.

I am not going to waste any more time repeating information that is already in your possession. Please review your internal communications, check the previously submitted video, and take responsibility for resolving this matter.

I expect a concrete response addressing the actual problem, not another generic request for evidence you already have.

1xBet Sportsbook Complaint Stats

Resolved 171 / 176

Avg. Amount $15,214

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 119 out of 122 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

Complaint Status

65h left

د.م.10,000

Having trouble with 1xBet Sportsbook? Submit complaint

Follow this complaint Learn more

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Deposit no credited amount 4011 UPI payment

I made a deposit of ₹4,011 to my 1xBet account through PhonePe UPI on 3 November 2026 at approximately 8:12 PM IST. The transaction was successful, the deposit has not been credited to my 1xBet account.

Recipient UPI ID gpay-12191671353@okbizaxis
Sender details Bank account ending 7582
Amount 4011
Date of deposit 03/11/2026
UTR / Reference No. 570151779229

62h left

₹4,011

Withdrawal amount not credited in my bank account

Hello AskGamblers Team,

I am filing a complaint against 1xBet Sportsbook.

My 1xBet account is registered with mobile number +91 9553218650. I have placed a withdrawal request of 7500.00 INR on 09/10/2026 at 23:27 via Bank Transfer new method. The transaction ID is No. 23657200.

Till now, the amount has not been credited to my bank account. The payment query is showing as Active and In progress since 11/10/2026, but there has been no update for 20 days.

I contacted 1xBet support, but they are delaying without a proper reason. I have not violated any terms. I have not used any VPN, bonus abuse, or multiple accounts. I am ready to provide full KYC: Aadhaar, PAN, Bank statement.

Please help me to get my 7500 INR. I have attached a screenshot of the payment query showing the in-progress status.

My email: <removed>

My 1xBet ID: Please check with my mobile number

90h left

₹7,500

1xBet Sportsbok - Unresolved deposit of 17500 BDT pending for 19 days

Hello AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit on 1xBet.

On 12/10/2026 at 20:37, I made a deposit of 17,500 BDT via LightSpeed Bkash. The amount was successfully debited from my bKash account, but the funds have not been credited to my betting balance.

I opened an official payment query (Query No: 23772989) on the same date. Despite submitting all verified transaction details, official bKash statements, and payment proofs, the status has been kept as "In progress" for 19 days without any valid explanation or resolution. Customer support repeatedly delays the issue and refuses to provide a clear timeframe.

Transaction Details:
- Player ID: 1773452139
- Payment Query No: 23772989
- Payment Method: LightSpeed Bkash
- Transaction ID (TrxID): DJC2TWP2PY
- Agent Bkash Number: 01632379335
- Amount: 17,500 BDT
- Date & Time: 12/10/2026, 20:37

I request AskGamblers to intervene and help hold the operator accountable to credit the deposited 17,500 BDT to my player balance immediately.

Resolved

৳17,500

Unjustified refusal to withdraw

Subject / Issue Summary:
Refusal of withdrawal and withholding of winnings (18,225 DZD) despite fulfilling all wagering requirements - Player ID: 1686218107.
Detailed Description of the Case:
I am submitting this complaint against the operator for unlawfully withholding my legitimate funds.
My current account balance is 18,225 DZD (Player ID: 1686218107), which was fairly won after successfully completing all the forced wagering and turnover requirements set by the platform (including betting on the PSG vs. Lyon match).
Despite having a verified account and a history of successful payouts via BaridiMob, the operator's system completely blocks withdrawal options and refuses to allow me to withdraw my money, offering contradictory payment rules and removing alternative deposit/withdrawal methods.
The customer support simply refuses to solve problems or help at all, and instead responds with very provoking phrases and automated replies, of course.
Specific Demand / What I Expect from the Operator:
I request the intervention of AskGamblers to compel the operator's financial department to manually process and release my full balance of 18,225 DZD directly to my BaridiMob CCP account (00799999001484603539) immediately, without any further automated restrictions or unjustified delays.

Resolved

د.ج.18,225

Wrong settlement bet 89

*SUJET : Settlement Error - Bet Slip 89357388163 - Torino vs Monza 23/10/2026*

> Hello AskGamblers Team,
>
> I am filing a complaint against 1xBet for a settlement error.
>
> Bet Slip No. 89357388163 from 23/10/2026 - 14-fold accumulator, odds 73.354, stake 293 FCFA. Potential winnings 21,492 FCFA.
>
> 13 selections WON, 1 selection incorrectly settled as LOST:
> Match: Torino - Monza, Market: "The ball will enter the goal but a goal will not be awarded - No" at odds 1.44.
>
> I bet that there would be NO disallowed goal.
> Official result: Torino 3-2 Monza. Goals: 39' Fitz-Jim, 47' Varela, 61' Belghali, 72' Vlasic, 90+4' Patterson OG.
> Official referee reports confirm: "Regolari le cinque reti della partita" and "regolare il 3-2 finale nessun dubbio sui gol" - meaning all 5 goals were regular, no disallowed goal. The only VAR incident was a denied penalty claim at 45+2', not a disallowed goal.
>
> Source: Sportradar Official Stats - Torino FC vs AC Monza Matchday 8 - Oct 23 2026 and Toro News / Calcionews24 Moviola.
>
> 1xBet support closed the discussion without providing any proof of a disallowed goal.
>
> I request a recalculation of the bet slip as WON.
>
> 1xBet ID: 468088421
> Evidence: bet slip video + support screenshots
>
> Thank you.

43h left

CFA21,492

Delayed in withdrawal of my winnings for over 27days now

My winnings of 3300gh cedis was not credited to my mobile account, I was asked to create a query which I did and was given a specific period of 9days to get result. After the 9 days elapsed, there is no positive result and the funds are still withheld as of now. It has been 27 days now and customer chat doesn't give any positive feedback that I will get my funds anytime soon.

45h left

GHS3,300

Uncredited 15000 IQD Ticket 23650496

Hello, I am writing to formally complain about an uncredited deposit of 15,000 IQD made on 11/10/2026 via a Korek scratchcard on 1xBet (Account #936763151). I contacted live support, and despite them acknowledging the issue and providing Ticket #23650496 under "Topmost priority", my funds have still not been credited to my account. I request immediate resolution and crediting of my funds.

48h left

د.ع.15,000

Endless KYC verification and blocked USD 250 withdrawal

I am filing a complaint against 1xBet Georgia (1xbet-ge.com) regarding my blocked withdrawal of approximately $250 and an endless series of document requests.

My verification started on October 9, 2026. Since then, I have cooperated fully and provided everything requested:
October 10: Completed registration details, Russian internal passport with personal information and registration address. Resent original uncompressed photographs as requested.
October 10: Proof of three cryptocurrency deposits through Bybit and MetaMask, including account details, personal information and transaction screenshots.
October 11: Multiple photographs of myself holding my identity document with my betting account visible on the device.
October 14: Utility bills, payment history and bank receipts confirming my registered address.
October 17: International passport, after being asked for a driver's license that I do not possess.
October 21: Official Russian tax identification (INN) extract, digitally signed by the Federal Tax Service, provided in both PDF and JPG.
October 23: Another request, this time for my Russian social insurance certificate (SNILS).

Every time I provide the requested documents, 1xBet tells me my information is under verification. A few days later, they request something else.

On October 21, I explicitly asked 1xBet to provide a complete list of all remaining documents and the expected verification timeframe, specifically to prevent this endless cycle of individual document requests.

They completely ignored this request. Instead of providing the list or explaining what remained unverified, they sent another generic response saying my documents were under review. On October 23, they requested yet another document, my SNILS, without addressing any of my questions.

This is particularly concerning because I have made every effort to cooperate and even explained that I want to continue using their platform. Despite this, the company has made no apparent effort to clarify the process or provide a reasonable timeline.

I understand that identity verification is necessary and I have never refused to cooperate. However, after two weeks of providing extensive personal and financial documentation, I still have no explanation of what remains unverified, no completion date and no access to my money.

I am concerned that this process could continue indefinitely.

I am asking AskGamblers to intervene and help obtain a clear response from 1xBet, complete the verification within a reasonable timeframe and restore my ability to withdraw my funds.

I can provide the complete email correspondence and supporting evidence privately.

Resolved

$250

withdrawal delayed for 12 days with no clear resolution date

I am submitting this complaint regarding a delayed withdrawal from 1xBet.

I requested a withdrawal through AirTM, and almost at the same time, AirTM was removed from the website. My withdrawal has remained in "In Progress" status for 12 days, and I still have not received my funds.

I have contacted customer support several times to ask for an update. I was initially given October 18 as an expected resolution date, and later October 20, but neither deadline was met. Every time I contact support, I receive the same generic response that their team is working on the issue, without any concrete update or realistic estimated timeframe.

The situation has become even more frustrating because I am now unable to access the live chat. It displays the message "Chat unavailable. Please try again later." I cannot confirm whether this is a technical issue or a restriction, but it prevents me from following up with support about my pending withdrawal.

I understand that technical or payment-system issues can happen, but waiting this long without a clear explanation or resolution date is unacceptable. I am not claiming that my funds have been lost, but I need 1xBet to investigate my specific withdrawal, confirm its current status, and explain when I can realistically expect to receive my money.

I would appreciate the intervention of AskGamblers to help resolve this issue. I am requesting the completion of my pending withdrawal and clear communication from 1xBet regarding the expected resolution timeframe.

Resolved

$1,923

7000 MAD bank deposit not credited for over one month

I made a bank transfer deposit of 7,000 MAD to 1xBet on 16/09/2026. The transfer was successfully executed and the amount was debited from my bank account, but it has never been credited to my 1xBet account or refunded.

I mistakenly transferred an amount above the maximum limit displayed for this deposit method. I contacted 1xBet immediately and have been following up with their support and payment processing team for more than one month.

I provided all the requested information and evidence, including the bank transfer receipt and transaction details. A payment investigation was opened under case number 22419065.

Despite multiple follow-ups, I keep receiving messages saying that the issue is still being processed, without any resolution or clear timeframe.

Amount: 7,000 MAD

Deposit date: 16/09/2026

Bank reference: CE13A8A

1xBet User ID: 423853651

1xBet case number: 22419065

I am not disputing that I accidentally exceeded the displayed deposit limit. My complaint is that the 7,000 MAD has remained unresolved for more than one month, without being credited to my account or returned to me.

I am requesting a final resolution: either credit the full 7,000 MAD to my 1xBet account or refund the full amount to the original payment source.

86h left

د.م.7,000