Complaint #1988 1xBet Sportsbook

7000 MAD bank deposit not credited for over one month

By Chems Eddine N.

2 days ago

I made a bank transfer deposit of 7,000 MAD to 1xBet on 16/09/2026. The transfer was successfully executed and the amount was debited from my bank account, but it has never been credited to my 1xBet account or refunded.

I mistakenly transferred an amount above the maximum limit displayed for this deposit method. I contacted 1xBet immediately and have been following up with their support and payment processing team for more than one month.

I provided all the requested information and evidence, including the bank transfer receipt and transaction details. A payment investigation was opened under case number 22419065.

Despite multiple follow-ups, I keep receiving messages saying that the issue is still being processed, without any resolution or clear timeframe.

Amount: 7,000 MAD

Deposit date: 16/09/2026

Bank reference: CE13A8A

1xBet User ID: 423853651

1xBet case number: 22419065

I am not disputing that I accidentally exceeded the displayed deposit limit. My complaint is that the 7,000 MAD has remained unresolved for more than one month, without being credited to my account or returned to me.

I am requesting a final resolution: either credit the full 7,000 MAD to my 1xBet account or refund the full amount to the original payment source.

Disputed sportsbook 1xBet Sportsbook

Reason Amount not credited

Amount د.م.7000

Discussion

42 hours left for 1xBet Sportsbook to respond.

There are no replies at the moment.

1xBet Sportsbook Complaint Stats

Resolved 161 / 169

Avg. Amount $15,835

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 110 out of 113 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

Complaint Status

42h left

د.م.7,000

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1xBet Sportsbook Complaints

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withdrawal delayed for 12 days with no clear resolution date

I am submitting this complaint regarding a delayed withdrawal from 1xBet.

I requested a withdrawal through AirTM, and almost at the same time, AirTM was removed from the website. My withdrawal has remained in "In Progress" status for 12 days, and I still have not received my funds.

I have contacted customer support several times to ask for an update. I was initially given October 18 as an expected resolution date, and later October 20, but neither deadline was met. Every time I contact support, I receive the same generic response that their team is working on the issue, without any concrete update or realistic estimated timeframe.

The situation has become even more frustrating because I am now unable to access the live chat. It displays the message "Chat unavailable. Please try again later." I cannot confirm whether this is a technical issue or a restriction, but it prevents me from following up with support about my pending withdrawal.

I understand that technical or payment-system issues can happen, but waiting this long without a clear explanation or resolution date is unacceptable. I am not claiming that my funds have been lost, but I need 1xBet to investigate my specific withdrawal, confirm its current status, and explain when I can realistically expect to receive my money.

I would appreciate the intervention of AskGamblers to help resolve this issue. I am requesting the completion of my pending withdrawal and clear communication from 1xBet regarding the expected resolution timeframe.

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The funds were deducted from my bank account, but they were not properly credited to my 1xBet account. For the first transaction, the application reflected only 100 MAD instead of the 5,000 MAD deposited.

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Dear AskGamblers Team,

I am writing to formally submit a complaint against 1xBet regarding an unjustified delay in verifying my account and releasing my pending withdrawal funds.

- Account ID: 1825653579
- Issue: Account verification and merged accounts under review, with severe payment delays and a complete lack of proper communication from the 1xBet security team.

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Transaction Date: 04/10/2025
Transaction ID: 024354392379
My Wallet: 01100559857
Merchant Number from 1xBet: 01106424158
Amount: 1800 EGP via e& Money Egypt

On 04/10/2025, I deposited 1800 EGP to my 1xBet account 629193127. I transferred 1800 EGP from my wallet 01100559857 to merchant number 01106424158 provided by 1xBet app. Transaction ID 024354392379 was successful and deducted.

Funds were never credited. Immediately after deposit, my account 629193127 was closed/blocked and I cannot log in.

I contacted live support and emailed [email protected] with receipt. No refund received.

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Proof attached.

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Dear 1xBet Payment Support Team,

I am writing to formally complain regarding my unsuccessful deposit of BDT 19,000, which has still not been credited to my 1xBet account.

Query Number: 23322890

Transaction Date & Time: 05/10/2026, 14:46

Amount: BDT 19,000

Payment Method: LightSpeed bKash

Unique Transfer Number: DJ50FXM456

Query Created: 05/10/2026, 11:52

My payment query has remained “In Progress” for several days, but I have not received the deposited amount or any clear update regarding the investigation.

I have already provided the necessary transaction information and proof. I kindly request you to urgently investigate this transaction and either credit the BDT 19,000 to my 1xBet account or provide a clear explanation of the current status and expected resolution time.

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I would appreciate an urgent response and resolution.

Kind regards,

< full name removed >

Player ID: 1714389609

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Hello,

I am having a problem with a 1xBet deposit made through CIH Mobile.

1xBet account ID: 1791223137

On September 21, 2026, I deposited 300 MAD into my 1xBet account using CIH Mobile. The money was successfully deducted from my CIH account, but it has still not been credited to my 1xBet balance.

Payment details:

Sender CIH account: 6975400211001700
Receiver/account: 230330725267722500580067
Amount: 300 MAD
Date: September 21, 2026

I contacted 1xBet support and they opened a case under ticket №22664661. I provided the requested transaction screenshot/proof of payment.

1xBet initially gave me a timeframe, but that timeframe has already passed. They are now telling me that the case is with the payment provider and that they are waiting for a response. They have not given me a new estimated resolution date.

I also contacted CIH about the transaction and I am currently waiting for their response.

I would like 1xBet to investigate the transaction and either credit the 300 MAD to my account or return the money to my CIH account, and provide me with a clear explanation of what is causing the delay.

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Dear AskGamblers Support,

I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

1xBet User ID: 504475939

I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

“Withdrawal can only be made using the same payment method.”

I contacted 1xBet Customer Support regarding this issue. Initially, they informed me that there was a technical problem with this withdrawal option. They then instructed me to use an alternative method by making a minimum deposit with a different payment method, placing a bet with the deposited amount at minimum odds of 1.10, and sending the required information for approval to [email protected].

These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

However, I never received any approval or response from the Security team at all.

Despite not receiving any response or approval, I proceeded according to the instructions provided by Customer Support and submitted a withdrawal request using the new payment method but the withdrawal request was declined.

Unfortunately, 1xBet has not responded to either email, and I have not received any clear explanation or solution from customer support regarding my withdrawal.

I have attached all relevant evidence, including the original withdrawal error showing that the withdrawal option was blank and greyed out, my previous successful transactions, the new deposit, the required bet at minimum odds of 1.10, the information sent to the Security team, the new withdrawal request showing as declined, and the emails I sent to 1xBet.

I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

Thank you for your assistance.

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