Delayed deposit of 300 DH

Dear AskGamblers Support,

I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

1xBet User ID: 504475939

I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

“Withdrawal can only be made using the same payment method.”

I contacted 1xBet Customer Support regarding this issue. Initially, they informed me that there was a technical problem with this withdrawal option. They then instructed me to use an alternative method by making a minimum deposit with a different payment method, placing a bet with the deposited amount at minimum odds of 1.10, and sending the required information for approval to [email protected].

These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

However, I never received any approval or response from the Security team at all.

Despite not receiving any response or approval, I proceeded according to the instructions provided by Customer Support and submitted a withdrawal request using the new payment method but the withdrawal request was declined.

Unfortunately, 1xBet has not responded to either email, and I have not received any clear explanation or solution from customer support regarding my withdrawal.

I have attached all relevant evidence, including the original withdrawal error showing that the withdrawal option was blank and greyed out, my previous successful transactions, the new deposit, the required bet at minimum odds of 1.10, the information sent to the Security team, the new withdrawal request showing as declined, and the emails I sent to 1xBet.

I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

Thank you for your assistance.

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

• Player ID: 231500185
• Withdrawal Amount: 5,000 TRY
• Date & Time of Request: 09.09.2026 / 11:09 PM
• Transaction / E-Transfer ID: 5265542843
• Payment Method: Bank Transfer
• Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

Thank you for your assistance.

Sincerely,

< first name removed >

My account ID is 1784128719

On 18/09/2026 at 09:23 I made a deposit of 7,000 YER (6,900 net) via Floosak app to Hood Cash 26.

Transaction ID: 81277204

Receiver: Huda Al-Asbahi - Wallet Jib - 2248114

Purpose: Hesab Majnoun

The amount was deducted from my Floosak wallet and the transaction is successful (see receipt), but it was never credited to my 1xBet account.

I contacted 1xBet support but they did not credit it.

I have attached the official receipt from Floosak as proof.

I request AskGamblers to help me get this 7,000 YER deposit credited.

Disputed amount: 7,000 YER

Payment method: Hood Cash 26 / Floosak

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My withdrawal request has been pending for more than 17 days without any progress or explanation. I have submitted all requested verification documents and official bank statements multiple times via email and live chat, but I have received no response or support.

Account Details:

Account ID: 730651007

Inquiry No: 22023914

Withdrawal Request No: 5265223259

If there is an issue with the selected payment system, please cancel the request and return the funds to my main account balance so I can choose another withdrawal method. I ask AskGamblers team to assist in resolving this payout delay.

Hello, I'm writing to explain my problem:

I opened a 1xbet account in August 2025 (id:1369669989 name < removed >, making two deposits totaling €320. Both deposits (I've attached proof) were made using Binance Pay.

I've wagered my deposits more than 10 times in total.

I've been trying to withdraw money for over six months.

I'm using the same method as for my deposits, namely Binance Pay. It's not working; the withdrawal is refused, with the reason given being that you must use the same method as for deposits.

I've contacted 1xbet's chat, phone support, and email (more than 50 times—the list is incredibly long!).

They keep telling me the same thing: "Use the same method as for deposits." When I explain that I'm doing exactly what I want, I either get no response or I'm told to make a new deposit to activate a new method. Except I can't deposit (and I really don't want to!) because it seems the account is blocked; I no longer have access to the deposit methods (I've attached a screenshot showing an "authorization error").

Thank you for your work!

I am filing this formal complaint against 1xBet due to repeated withdrawal rejections and the failure of their customer support team to provide a solution.

Since September 20, 2026, I have been unable to withdraw my funds despite multiple attempts.

The following withdrawals were rejected:

• September 20, 2026, at 10:15 PM: $100 USD — Rejected by the operator due to a payment error.
• September 22, 2026, at 7:25 AM: $50 USD — Rejected by the operator due to a payment error.
• September 22, 2026, at 7:48 AM: $54 USD — Rejected because withdrawals must use the same payment details used for deposits.

I want to emphasize that I am already using the same payment method that I used to deposit money into my account. Furthermore, I have successfully completed several withdrawals using this exact same payment method in the past.

Despite repeatedly contacting customer support, I have received nothing but generic responses. They have failed to provide a specific explanation, a practical solution, or confirmation that my case has been escalated to the appropriate department.

I find it particularly concerning that my withdrawal requests have been rejected for different reasons, even though I have not changed my payment method.

I am not requesting any special treatment. I simply want to access my funds using a payment method that has previously worked without issues.

I am requesting AskGamblers' assistance in resolving this dispute and obtaining the following from 1xBet:

1. A proper investigation into the repeated withdrawal rejections.
2. A clear explanation of the actual reason my withdrawals are being rejected.
3. Escalation to the appropriate payment department and a practical solution that allows me to withdraw my funds.
4. Confirmation of when I can expect this issue to be resolved.

I have screenshots documenting the rejected withdrawal attempts and can provide evidence of my previous successful withdrawals using the same payment method.

I would appreciate AskGamblers' assistance in resolving this matter, as my repeated attempts to obtain a solution directly from 1xBet have been unsuccessful.

On 08/09/2026, I deposited 122 ETB via Telebirr. The funds were debited but never credited.

On 19/09/2026, 1xBet failed to meet their own deadline.

On 22/09/2026, support agent "Bright" explicitly stated: "This is a bit more complex than we first thought... we don't have a specific finish date just yet." 1xBet has officially abandoned their internal investigation timeline.

I am requesting immediate mediation and a refund of my 122 ETB.

I deposited funds using Bybit Pay and I am attempting to withdraw my remaining balance of $31.01 to the exact same Bybit Pay account (UID: 581689249).

The platform system and live support repeatedly reject the withdrawal claiming a failure to match the deposit method, despite providing full evidence that the payment method and UID are identical.

Live support refuses to review the transaction history manually.