Deposit not credit my account

I made a deposit of ₹4,011 to my 1xBet account through PhonePe UPI on 3 November 2026 at approximately 8:12 PM IST. The transaction was successful, the deposit has not been credited to my 1xBet account.



Recipient UPI ID gpay-12191671353@okbizaxis
Sender details Bank account ending 7582
Amount 4011
Date of deposit 03/11/2026
UTR / Reference No. 570151779229

Hello AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit on 1xBet.

On 12/10/2026 at 20:37, I made a deposit of 17,500 BDT via LightSpeed Bkash. The amount was successfully debited from my bKash account, but the funds have not been credited to my betting balance.

I opened an official payment query (Query No: 23772989) on the same date. Despite submitting all verified transaction details, official bKash statements, and payment proofs, the status has been kept as "In progress" for 19 days without any valid explanation or resolution. Customer support repeatedly delays the issue and refuses to provide a clear timeframe.

Transaction Details:
- Player ID: 1773452139
- Payment Query No: 23772989
- Payment Method: LightSpeed Bkash
- Transaction ID (TrxID): DJC2TWP2PY
- Agent Bkash Number: 01632379335
- Amount: 17,500 BDT
- Date & Time: 12/10/2026, 20:37

I request AskGamblers to intervene and help hold the operator accountable to credit the deposited 17,500 BDT to my player balance immediately.

Subject / Issue Summary:
Refusal of withdrawal and withholding of winnings (18,225 DZD) despite fulfilling all wagering requirements - Player ID: 1686218107.
Detailed Description of the Case:
I am submitting this complaint against the operator for unlawfully withholding my legitimate funds.
My current account balance is 18,225 DZD (Player ID: 1686218107), which was fairly won after successfully completing all the forced wagering and turnover requirements set by the platform (including betting on the PSG vs. Lyon match).
Despite having a verified account and a history of successful payouts via BaridiMob, the operator's system completely blocks withdrawal options and refuses to allow me to withdraw my money, offering contradictory payment rules and removing alternative deposit/withdrawal methods.
The customer support simply refuses to solve problems or help at all, and instead responds with very provoking phrases and automated replies, of course.
Specific Demand / What I Expect from the Operator:
I request the intervention of AskGamblers to compel the operator's financial department to manually process and release my full balance of 18,225 DZD directly to my BaridiMob CCP account (00799999001484603539) immediately, without any further automated restrictions or unjustified delays.

*SUJET : Settlement Error - Bet Slip 89357388163 - Torino vs Monza 23/10/2026*

> Hello AskGamblers Team,
>
> I am filing a complaint against 1xBet for a settlement error.
>
> Bet Slip No. 89357388163 from 23/10/2026 - 14-fold accumulator, odds 73.354, stake 293 FCFA. Potential winnings 21,492 FCFA.
>
> 13 selections WON, 1 selection incorrectly settled as LOST:
> Match: Torino - Monza, Market: "The ball will enter the goal but a goal will not be awarded - No" at odds 1.44.
>
> I bet that there would be NO disallowed goal.
> Official result: Torino 3-2 Monza. Goals: 39' Fitz-Jim, 47' Varela, 61' Belghali, 72' Vlasic, 90+4' Patterson OG.
> Official referee reports confirm: "Regolari le cinque reti della partita" and "regolare il 3-2 finale nessun dubbio sui gol" - meaning all 5 goals were regular, no disallowed goal. The only VAR incident was a denied penalty claim at 45+2', not a disallowed goal.
>
> Source: Sportradar Official Stats - Torino FC vs AC Monza Matchday 8 - Oct 23 2026 and Toro News / Calcionews24 Moviola.
>
> 1xBet support closed the discussion without providing any proof of a disallowed goal.
>
> I request a recalculation of the bet slip as WON.
>
> 1xBet ID: 468088421
> Evidence: bet slip video + support screenshots
>
> Thank you.

Hello, I am writing to formally complain about an uncredited deposit of 15,000 IQD made on 11/10/2026 via a Korek scratchcard on 1xBet (Account #936763151). I contacted live support, and despite them acknowledging the issue and providing Ticket #23650496 under "Topmost priority", my funds have still not been credited to my account. I request immediate resolution and crediting of my funds.

I am filing a complaint against 1xBet Georgia (1xbet-ge.com) regarding my blocked withdrawal of approximately $250 and an endless series of document requests.

My verification started on October 9, 2026. Since then, I have cooperated fully and provided everything requested:
October 10: Completed registration details, Russian internal passport with personal information and registration address. Resent original uncompressed photographs as requested.
October 10: Proof of three cryptocurrency deposits through Bybit and MetaMask, including account details, personal information and transaction screenshots.
October 11: Multiple photographs of myself holding my identity document with my betting account visible on the device.
October 14: Utility bills, payment history and bank receipts confirming my registered address.
October 17: International passport, after being asked for a driver's license that I do not possess.
October 21: Official Russian tax identification (INN) extract, digitally signed by the Federal Tax Service, provided in both PDF and JPG.
October 23: Another request, this time for my Russian social insurance certificate (SNILS).

Every time I provide the requested documents, 1xBet tells me my information is under verification. A few days later, they request something else.

On October 21, I explicitly asked 1xBet to provide a complete list of all remaining documents and the expected verification timeframe, specifically to prevent this endless cycle of individual document requests.

They completely ignored this request. Instead of providing the list or explaining what remained unverified, they sent another generic response saying my documents were under review. On October 23, they requested yet another document, my SNILS, without addressing any of my questions.

This is particularly concerning because I have made every effort to cooperate and even explained that I want to continue using their platform. Despite this, the company has made no apparent effort to clarify the process or provide a reasonable timeline.

I understand that identity verification is necessary and I have never refused to cooperate. However, after two weeks of providing extensive personal and financial documentation, I still have no explanation of what remains unverified, no completion date and no access to my money.

I am concerned that this process could continue indefinitely.

I am asking AskGamblers to intervene and help obtain a clear response from 1xBet, complete the verification within a reasonable timeframe and restore my ability to withdraw my funds.

I can provide the complete email correspondence and supporting evidence privately.

I am submitting this complaint regarding a delayed withdrawal from 1xBet.

I requested a withdrawal through AirTM, and almost at the same time, AirTM was removed from the website. My withdrawal has remained in "In Progress" status for 12 days, and I still have not received my funds.

I have contacted customer support several times to ask for an update. I was initially given October 18 as an expected resolution date, and later October 20, but neither deadline was met. Every time I contact support, I receive the same generic response that their team is working on the issue, without any concrete update or realistic estimated timeframe.

The situation has become even more frustrating because I am now unable to access the live chat. It displays the message "Chat unavailable. Please try again later." I cannot confirm whether this is a technical issue or a restriction, but it prevents me from following up with support about my pending withdrawal.

I understand that technical or payment-system issues can happen, but waiting this long without a clear explanation or resolution date is unacceptable. I am not claiming that my funds have been lost, but I need 1xBet to investigate my specific withdrawal, confirm its current status, and explain when I can realistically expect to receive my money.

I would appreciate the intervention of AskGamblers to help resolve this issue. I am requesting the completion of my pending withdrawal and clear communication from 1xBet regarding the expected resolution timeframe.