Complaint #252 1win Casino

Withdrawal blocked after removal of cryptocurrency method

By Qokko

5 months ago

Hello,

I registered at 1win in 2024 and have used my account exclusively for cryptocurrency transactions. All deposits and withdrawals were made in crypto without any issues.

In March 2026, the cryptocurrency withdrawal option completely disappeared from my account.

Support informed me that due to my account currency (BYN), withdrawals are now only available via bank cards.

I attempted several withdrawals to different bank cards, but all transactions were cancelled on the 1win side. My bank confirmed that no transactions were declined from their side. Support provides no clear explanation and only suggests trying again

I have already successfully passed account verification (KYC), so there are no restrictions related to identity or compliance.

At this point:

- Crypto withdrawal is no longer available

- Bank withdrawal is not working

- No solution is provided

I did not violate any rules.

I am ready to confirm ownership of both my cryptocurrency wallet and my bank card if required.

I request:

1.Immediate processing of my withdrawal ($390), OR

2.Restoration of cryptocurrency withdrawal method, OR

3. A functional withdrawal alternative

Disputed Casino 1win Casino

Reason Declined payment

Amount $390

Discussion

90 hours left for 1win Casino to respond.

Qokko

• 1 reviews

5 hours ago

Dear AskGamblers,

I would like to clarify the current situation, as the casino’s latest response does not resolve the actual issue.

The cryptocurrency withdrawal method that I previously used has been removed from my account. Therefore, this withdrawal option is no longer available to me.

The only withdrawal methods currently available to me are card/bank-related methods. However, these methods do not work. I have followed the casino’s instructions and attempted withdrawals using the available methods, but the transactions are unsuccessful/cancelled.
Therefore, the statement that “there are no restrictions or blocks on my account” does not address the actual problem. I am not claiming that my account is technically blocked. The issue is that I currently have no working withdrawal method available to withdraw my funds.

I have already cooperated with the casino and followed their instructions, including making another withdrawal attempt after the complaint was reopened. Unfortunately, the problem remains unresolved.

I kindly ask AskGamblers to focus on the actual issue: the cryptocurrency withdrawal option was removed, while the remaining withdrawal methods do not work, leaving me unable to withdraw my funds.

I am not asking for anything unreasonable. I simply want the casino to provide me with a functional withdrawal method that allows me to receive my funds.

Thank you for your assistance.

1win Casino

• Representative

5 hours ago

Hello!
There are no restrictions or blocks placed on your account from our side. Your withdrawal attempts are being cancelled by the payment system, and these cancellations are not initiated by us. Due to the way payment infrastructure works, we cannot directly control which payment methods are available for individual accounts.
At this stage, please continue trying the withdrawal methods currently available to you until one is successfully processed. We always work on expanding the range of available payment providers and methods.

Qokko

• 1 reviews

4 days ago

Dear AskGamblers,

I would like to clarify the current situation, as the casino’s latest response does not resolve the actual issue.

The cryptocurrency withdrawal method that I previously used has been removed from my account. Therefore, this withdrawal option is no longer available to me.

The only withdrawal methods currently available to me are card/bank-related methods. However, these methods do not work. I have followed the casino’s instructions and attempted withdrawals using the available methods, but the transactions are unsuccessful/cancelled.

Therefore, the statement that “there are no restrictions or blocks on my account” does not address the actual problem. I am not claiming that my account is technically blocked. The issue is that I currently have no working withdrawal method available to withdraw my funds.**

I have already cooperated with the casino and followed their instructions, including making another withdrawal attempt after the complaint was reopened. Unfortunately, the problem remains unresolved.

I kindly ask AskGamblers to focus on the actual issue: the cryptocurrency withdrawal option was removed, while the remaining withdrawal methods do not work, leaving me unable to withdraw my funds.

I am not asking for anything unreasonable. I simply want the casino to provide me with a functional withdrawal method that allows me to receive my funds.

Thank you for your assistance.

1win Casino

• Representative

4 days ago

Hello!
Unfortunately, withdrawals can only be made through the payment methods currently available on the website. We cannot manually add a withdrawal method or guarantee that a specific option, including cryptocurrency, will become available again. We understand that this is not the outcome you expected, and our specialists continue working to expand the range of stable withdrawal options.
We recommend trying the withdrawal again using one of the methods currently available.

1win Casino Complaint Stats

Resolved 123 / 124

Avg. Amount $449

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Complaint Status

90h left

$390

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1win Casino Complaints

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Has not processed two withdrawals and is not providing a way to complete identity verification

I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.

Account details:

Account Name: < full name removed >
1win User ID: 370708736
Country: India

Withdrawal 1

Amount: ₹37,693
Method: USDT (TRC-20)
Created: 28 August 2026 at 05:12 PM
Current Status: Under review – Transferring payment for processing

Withdrawal 2

Amount: ₹50,000
Created: 30 August 2026 at 02:12 AM
Current Status: Under review – Transferring payment for processing

As of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.

1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity Verification

I immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.

I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.

I have not received a proper solution or a way to submit my identification documents.

I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.

Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.

What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:

Provide me with a working and secure method/link to complete identity verification, if KYC is required.
Review and complete the verification process without further unnecessary delay.
Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.
Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.

I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.

I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation

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I am writing to ask for help with a withdrawal issue I am currently having with 1win.

The withdrawal is showing as “Successful” in my 1win transaction history, but the money has still not been credited to my bank account.

I have checked my bank account and transaction history carefully, but there is no record of the funds being received. I have also contacted my bank to make sure there is no issue on their side, and they confirmed that the payment has not been received.

I have contacted 1win about the situation, but the issue has still not been resolved. Since the withdrawal is already marked as successful on their system, I would like to know where the funds were actually sent and why they have not reached my bank account.

I kindly ask AskGamblers to help me escalate this matter with 1win and request that they properly investigate the withdrawal and provide proof of payment or a transaction reference that can be traced by my bank.

I hope this issue can be resolved fairly and that the withdrawal will be credited to my bank account as soon as possible.

Thank you for your assistance.

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Please help me with this.

I really don't know if this is legit anymore.

I have tried all I can after contacting the 1win support team also contact 1win technical support, and also 1win manager, and also telegram bot.

Please help me, AskGamblers.

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My withdrawal of 7000 is incorrectly marked as "Successful" on my dashboard. However, my bank has officially investigated this transaction and confirmed that the funds failed to process and were successfully reversed back to the sender's account on 10/08/26.

The money is currently sitting back in your payment gateway pool.

Because your internal support is not responding, I am preparing to list this case publicly on independent gambling arbitration boards.

Attached: Official bank confirmation showing the funds were never credited.

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I am filing a formal complaint against 1win regarding unresolved verification and funds withdrawal issues for my account ID: 355569670.
I have strictly followed all required procedures and submitted a clean, unedited video recorded via another device displaying my full account credentials, e-wallet transaction history, and proof of identity.
Despite fully complying with their requirements, the support team repeatedly sends generic automated responses without reviewing the provided proof.
The full video proof is uploaded and accessible via this direct link:
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I request AskGamblers' intervention to prompt 1win to process my withdrawal without further automated delays.

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Hello AskGamblers team,

I have been playing a lot at 1win Casino, and I have VIP status there. I’ve made numerous deposits and have so far managed to make 3 withdrawals without any problems; however, even though I’ve been playing and have mostly lost money, I encountered a problem with my most recent withdrawal.

On 4 August, I submitted a withdrawal request for 0.02398349 BTC, which is still pending. As far as I can recall, previous withdrawals were processed within 24 hours, but something doesn’t seem right in this case.

I have contacted customer service via live chat several times about this, but I have only received a standard reply stating that I should contact them by email. I have also sent several emails to the address provided and received only one reply asking me to verify my account, even though my account has already been verified. I completed the verification process quite some time ago, so I really don’t understand why they are giving me this excuse and ignoring all my attempts to contact them.

As my account is fully verified, I can’t see any reason to hold up my withdrawal, so I would ask 1win to process it as soon as possible

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Hello,

The account was blocked with a balance of R$6,000.00. I cannot log in or withdraw the funds.

I have contacted 1win support and [email protected] multiple times without receiving a response.

I have all KYC documents ready: ID, selfie with ID, proof of address, and deposit receipts.

I kindly ask AskGamblers to mediate this case and help us recover the blocked funds.

Country: Brazil

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