Mark all as read

Settings

Notifications
Casino Complaints

Withdrawal blocked after removal of cryptocurrency method


user_avatar badge
By Qokko
3 months ago

Hello,

I registered at 1win in 2024 and have used my account exclusively for cryptocurrency transactions. All deposits and withdrawals were made in crypto without any issues.

In March 2026, the cryptocurrency withdrawal option completely disappeared from my account.

Support informed me that due to my account currency (BYN), withdrawals are now only available via bank cards.

I attempted several withdrawals to different bank cards, but all transactions were cancelled on the 1win side. My bank confirmed that no transactions were declined from their side. Support provides no clear explanation and only suggests trying again

I have already successfully passed account verification (KYC), so there are no restrictions related to identity or compliance.

At this point:

- Crypto withdrawal is no longer available

- Bank withdrawal is not working

- No solution is provided

I did not violate any rules.

I am ready to confirm ownership of both my cryptocurrency wallet and my bank card if required.

I request:

1.Immediate processing of my withdrawal ($390), OR

2.Restoration of cryptocurrency withdrawal method, OR

3. A functional withdrawal alternative

Disputed Casino 1win Casino
Amount $390

Discussion

User name

Dear 1win Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
n your latest response, you stated that the available withdrawal methods are determined individually and that you do not have direct access to payment methods.
I request clarification of this statement in substance, without generic or vague explanations.
If withdrawal methods are determined individually, this implies that there is a specific decision-making mechanism in place, there is a responsible party controlling this mechanism, and there is a defined list of available and unavailable methods for each user.
Accordingly, please specify who exactly makes the decision regarding available withdrawal methods in my case — the specific department or the payment provider.
Second, on what basis was my previously available withdrawal method in cryptocurrency disabled, despite the fact that it was functioning without any issues?
Third, why does the only available withdrawal method (bank card) consistently fail, while no alternative methods are provided?
Your statement that you do not have direct access to payment methods contradicts the following facts: you accept deposits through the same payment systems, you previously provided a working cryptocurrency withdrawal method, and you continue to control which payment methods are displayed and available to users.
Therefore, either you do control the payment infrastructure and bear responsibility for its operation, or you operate through a third-party payment provider, which you are obligated to identify and provide contact details for in order to resolve this dispute.
As it currently stands, the explanation “individual determination + no access” constitutes an evasion of the issue and does not explain why withdrawals cannot be processed.
Repeated instructions to use a non-functional withdrawal method (bank card) do not resolve the issue and cannot be considered a valid response.
Therefore, either you do control the payment infrastructure and bear responsibility for its operation, or you operate through a third-party payment provider, which you are obligated to identify and provide contact details for in order to resolve this dispute.
As it currently stands, the explanation “individual determination + no access” constitutes an evasion of the issue and does not explain why withdrawals cannot be processed.
Repeated instructions to use a non-functional withdrawal method (bank card) do not resolve the issue and cannot be considered a valid response.
Additionally, I have attempted four withdrawals just now, all of which were rejected within 15 minutes.
User name
Hello!
We checked the information again with our specialists, and our recommendation remains the same at this stage — please try submitting a new withdrawal request once more.
Available withdrawal methods are determined individually and may vary depending on factors such as your location, connection settings, and other technical conditions. Because of this, we do not have direct visibility into the specific payment options displayed in your account.
At the moment, there is no indication that your funds have been restricted. The withdrawal can only be completed through one of the payment methods available in your account, so we recommend trying again and checking whether the list of available options has changed.
User name

Dear 1win Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

1win Casino Complaint Stats

Resolved 101 / 104
Avg. Amount $487
Avg. Complaint Duration 11 days
Avg. Response Time 2 days
Withdrawal successful but funds not credited to bank account

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

Chart Pointer
62h left
₹4,000