Complaint #345 1win Casino

I deposited funds to my 1win account

By Izu D D.

3 weeks ago

I made a deposit of 5000. Till now I haven't yet received my deposit funds over 3 months now. I have been complaining still nothing has been done about it. I have reached out to my bank, please help me out. I have tried my possible best but I don't know what is wrong with them.

This is my 1 win < sent to the casino >

Disputed Casino 1win Casino

Reason Amount not credited

Amount ₹5000

Discussion

AskGamblers

• Support Team

5 days ago

Dear @izuddaniel5,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1win Casino

• Representative

1 week ago

Hello!
We understand how frustrating such a long wait can be. We've checked your case, and your deposit has now been successfully credited to your gaming account. Thank you for waiting while the verification was completed.
We also found another deposit request from May that was still being processed. It was moved to accelerated handling and has now been credited as well.
We apologize for the extended delay and appreciate your patience. We hope your future experience with us will be much smoother.

AskGamblers

• Support Team

1 week ago

Dear 1win Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

1win Casino

• Representative

2 weeks ago

Hello!
I understand how frustrating it must be to wait so long for your deposit of 5000. It's concerning that you have been trying to resolve this issue for over three months without success.Your case is currently under review, and we are actively working to identify the root of the problem. I appreciate your efforts in reaching out to your bank as well, as this information can be helpful in resolving the issue.Thank you for your patience. I will ensure that your complaint is prioritized, and I will update you as soon as we have more information. If you have any other questions or concerns, feel free to reach out.

1win Casino Complaint Stats

Resolved 105 / 108

Avg. Amount $470

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

1win Casino Complaints

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Withdrawal never deposited

I made a withdrawal request on 1win over a week ago, and the process has been stuck on "payment check." SPP-997179
I urgently need my money; I am in a bad financial situation. Please, I’m begging you—money is hard for me to come by, and I keep getting automated responses that don't help me at all.

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Withdrawal not received and it has been completed 15 days but it showing successful in app and the 1win people giving fake reference number

Hello askgamblers i mad a withdrawal on July 10 2026 but I didn't received any money into my bank account but it shows successful in 1win app but I didn't received any single rupee into my bank account even I had sent my bank statement and banks technical response regarding the transaction which they sent me fake transaction reference number and my bank declared that I had never received payment of 10,000 rupees from 10 july 2026 until now and I had sent many times my bank statement but they are providing me with fake reference number which is not traceable so please solve my issue and help me in this and get my withdrawal soon kindly requesting
If u need any proofs from my side I will provide everything
My game id: 57072528
Withdrawal amount: 10,000 rupees
Withdrawal date: 10 july 2026

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Withdrawal not given by them but status successful 15052 rs

They declined my payment and said we already sent money to your account by sending fake UTR no. It was not received into my account. I already submitted bank statement from withdrawal date 23 june till 20 july to them that amount didn't credited but they said Kindly check with your bank. I talked to bank; they said we did not receive any amount of 15052 Rs. I provided them proof also but they said it's successful by sending me fake UTR no.

How it's possible that I am sending you Bank statement where I withdraw money from their site and amount is not reflecting in my account but they said it's successful; they are not giving me my withdrawal. Kindly help me get my money. My statement password is rite0112

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1win marked withdrawal successful but money was not received

On 24 June 2026 at 15:06, I requested three withdrawals of RUB 50,000 each from 1win to a bank card, for a total of RUB 150,000.

Two withdrawals, totalling RUB 100,000, were cancelled and returned to my 1win balance. The remaining RUB 50,000 withdrawal was marked as “Credited/Successful”, but the money never reached my bank account.

I repeatedly contacted 1win support and provided all requested evidence, including bank statements showing that the payment had not been received. Three support cases were opened:

SPP-690857
SPP-763706
SPP-918987

Approximately one week after the original withdrawal, 1win support requested the details of another bank card belonging to me. I provided the requested alternative card details, and support said they would forward them to the payment provider. However, the payment was not received on that card either.

1win later provided information about four alleged transfers which supposedly represented the missing RUB 50,000 payment:

RUB 11,000
RUB 13,000
RUB 13,000
RUB 13,000

I contacted my bank and asked them to trace these payments using the information provided by 1win. The bank checked my account for the period from 31 May 2026 to 30 June 2026 and officially confirmed that none of the four payments had been credited. The bank also provided an account statement showing all transactions for that period.

On 13 July 2026, I sent a formal written complaint to 1win’s official support email. I requested that 1win either pay the missing RUB 50,000 to my verified alternative card or return the money to my 1win balance. I also requested a valid RRN/ARN, the payment date and time, the recipient card mask and documentary confirmation that the payment had actually been credited. The issue was not resolved.

After this, 1win once again presented the withdrawal as completed and sent another screenshot claiming that the money had been credited. However, I still received no money.

Moreover, one of the payment screenshots provided by 1win showed a card that I had never specified for this withdrawal. It did not correspond to either the card used for the original withdrawal or the alternative card that I later provided to support.

When I asked 1win to explain the different payment screenshots and the reference to a card I had never provided, support did not give an explanation. Instead, support stated that one screenshot only showed the status on the payment provider’s side — that the withdrawal had been sent or was still being processed. Support also stated that crediting could take up to 24 hours.

However, the withdrawal was requested on 24 June 2026. As of 20 July 2026, 26 days have passed.

Most importantly, after the payment had supposedly been completed, a 1win manager checked case SPP-918987 and explicitly stated that 1win was still waiting for a response from the payment system and could not provide a resolution date. The manager then closed the chat.

Therefore, 1win’s statements contradict each other:

1. The withdrawal is displayed or described as successfully credited.
2. My bank officially confirms that the money was not received.
3. One alleged payment confirmation relates to a card I never specified.
4. 1win support admits that it is still waiting for the payment provider and cannot provide a deadline.

A screenshot showing a status on the payment provider’s side is not proof that the money was credited to my bank account.

I have fully cooperated with 1win, provided multiple bank statements, supplied another verified card when requested, contacted my bank, opened three support cases and submitted a formal written complaint. Despite this, I have received neither the RUB 50,000 nor reliable proof that it was paid to me.

I request that 1win immediately do one of the following:

1. Pay the missing RUB 50,000 to the verified alternative card that I provided; or
2. Return the full RUB 50,000 to my 1win balance.

I also request the exact date and time of the alleged payment, the recipient card mask, a valid RRN/ARN or another traceable banking reference, the final transaction status and an explanation of why payment information for a card I never provided was sent to me.

I can provide my bank’s written confirmation, account statement, payment screenshots and full correspondence with 1win privately to the AskGamblers complaints team.

79h left

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8 days over deposit still not credited

1win ID 23323408

Ticket number SPP-900741

Deposit still not available. 8 days over already.

I submitted the bank statement and payment receipt again.

Please give me my deposit soon.

How can I continue playing if the deposit is slow?

Please check again and credit it soon

74h left

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Uncredited deposit since Saturday

Here's a professional complaint you can send.

Dear 1Win Casino Support,
I am writing to formally complain about a deposit that has not been credited to my 1Win account.
I made a payment on Saturday, but the funds have still not been reflected in my casino account. This delay has caused me inconvenience, and I am disappointed that the issue has not yet been resolved.
I kindly request that you investigate this matter as soon as possible and either credit the funds to my account or provide a full explanation for the delay. If you require proof of payment, I am ready to provide the transaction receipt and any other information needed.
Please treat this matter as urgent and respond as soon as possible.
Thank you for your prompt attention.

Resolved

1win delayed my withdrawal

Dear AskGamblers Team,

I am submitting this complaint regarding an unresolved withdrawal from 1win.

Account ID: 366082460

Withdrawal Request ID: SPP-880365

Withdrawal Amount: 19,750 UAH

Withdrawal Date: 09 July 2026

I have previously completed many successful withdrawals using the same verified Visa card.

This withdrawal has remained in Processing status since 09 July 2026.

I have contacted customer support many times. They repeatedly informed me that my request is active and that they are waiting for a response from the payment system. They also confirmed that the standard processing time has already expired, but they cannot provide any estimated completion date or transaction reference.

Despite numerous contacts and assurances, my funds have still not been paid.

I respectfully request your assistance in resolving this dispute and helping me obtain my withdrawal.

Thank you.

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Withdrawal pending for 12 days with no resolution

I am submitting this complaint regarding a withdrawal issue with 1win.

My withdrawal has been pending for around 12 days without any resolution. I first requested the withdrawal on June 29, 2026. On July 1, 2026, the withdrawal status was still pending, and from that date until today, I have been contacting 1win support almost every day.

Each time I contact support, I receive the same generic response asking me to wait. In some cases, I was told that my request would be transferred to a specialist, but after that, I received no meaningful update or solution. I was also told to create an appeal through the payment history section, but there is no appeal option available in my account.

At this point, I believe the delay is excessive and unacceptable. I have cooperated with support, waited patiently, and followed their instructions, but the issue remains unresolved, and I still have not received my money.

I am asking AskGamblers to help me resolve this matter with 1win. I want the withdrawal to be processed and the funds sent to me immediately

I can provide screenshots of the pending withdrawal status and my conversations with support as evidence.

Resolved

GEL1,018

Withdrawal successful but funds not credited to bank account

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

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Deposit not received over 7 days

My id is 60313829 i made a deposit of 5800 on june 30 at 10:58pm then after 24 hours complete they provide me a complaint no which is SPP-763318 and they still show in pending and they always tell me to wait regularly I request to complete my complaint but they only make me fool i want my money either in gaming account or in my bank account i also attached the screenshot of successful payment of 5800 i also provide utr number but they didn’t complete my issue.

Plzz solve my problem

Resolved