Complaint #351 1win Casino

Withdrawal successful but funds not credited to bank account

By Don B.

1 month ago

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

Disputed Casino 1win Casino

Reason Delayed payment

Amount ₹4000

Discussion

AskGamblers

• Support Team

1 month ago

Dear @donbosco4321,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1win Casino

• Representative

1 month ago

Hello!
We checked the transaction status and see that the withdrawal was canceled by the payment system and the funds were returned to your gaming account. There are no withdrawal restrictions from our side.
You can try to withdraw again using the same details or choose another available payment method. We will continue to assist if you need further clarification.

AskGamblers

• Support Team

1 month ago

Dear 1win Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

donbosco4321

• India

1 month ago

Hi,
It's been 12 days now after I had placed for the withdrawal and till now i haven't recieved the withdrawal amount to my bank account.
I used to think that 1win was a good company that provides fast payouts to there players but iam really disappointed and sad because of the service of 1win towards there players. Even after 12 days have passed I still haven't recieved the withdrawal amount and also not recieved any message from 1win team to my mail or my game account regarding the time it will take to complete the payment.
Whenever I message the customer support team in 1win all they keeps on saying everyday is that "they are closely monitoring the case and the specialists are working on it" but nothing is been happening in real and they don't even care to even tell me when Iam gonna recieve my money too.
I can't understand what u guys meant by trying to say that u guys are trying to complete the transaction quickly when already 12 days have passed by now.
You guys can't even tell me how long it is going to take to recieve the payment,how long do I have to keep on waiting like this to recieve the payment,1 month or even 1 year???
Everytime you guys give the same reply to me saying that" u guys are closely monitoring the case,the request is still being processed,it is under payment providers side and that u guys are trying your best to solve it quickly as possible" but in real u guys are just doing nothing and trying to make a fool out of players but just sending this same message everytime through 1win customer support.
I don't know how long I will have to keep on sending messages to you guys like this when all you guys do is just put this same reply everytime.
Atleast tell me a timeframe on which day maximum I will have to wait to recieve the payment because I can't keep waiting like this my whole life messaging to you guys to get my withdrawal amount.
Why do I have to care if the transaction is under review on the payment providers side or with any others,it is you guys responsibilty to make sure the withdrawal amount is recieved to players within 1 to 2 days and if any issue occurs then to solve it as soon as possible instead u guys are telling me that u can't know what happening because transaction is under review on payment providers side.
I don't know how long you guys are still going to keep me waiting like this and trying to make a fool out of the players like this by sending the same reply over and over again.
Iam attaching file along with this message to show that I haven't recieved the withdrawal till now to my bank account even after 12 days have passed.
I will be waiting for a good reply from u guys as soon as possible.please don't disappoint me sending that same message telling that you guys are still working on it and it is under review on payment providers side or those same thing again and again,all I want to hear is that "my payment will be processed today".
Please solve this withdrawal issue today itself and i need my payment fast.Its been 12 days now and i have lost all my patience waiting and waiting.

1win Casino Complaint Stats

Resolved 126 / 126

Avg. Amount $450

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

1win Casino Complaints

See all complaints for this casino

Refund stuck for weeks with only automated replies Self excluded account balance not paid

Hello AskGamblers Team and 1win,
I am submitting a new complaint because the previous one was closed on the basis that 1win support said the request was “being processed.” However, the situation has not improved at all.

Account Information:
Player Account ID: [25581487]
Amount: Approximately $197 USD

Summary of the Issue:
My player account is under a 1-year self-exclusion. Before and during this period, affiliate commissions from 1win Partners were transferred into this player account. Around $197 was successfully credited to my player account from the affiliate balance.
I requested a refund/withdrawal of this remaining balance. Support asked for my crypto address, which I provided immediately.

What has happened since then:
For several weeks I have only received the same automated reply:
“Your request for a refund of an unsuccessful deposit is being processed, please wait.”
This description is incorrect. It is not an unsuccessful deposit. It is money that was already transferred from my affiliate (Partners) account into my player account.

At one point, support told me to contact my “VIP manager.” No VIP manager was ever assigned to my account, even though I had requested one multiple times in the past.

I have sent multiple polite follow-ups clarifying the nature of the funds and asking for a timeline. I continue to receive only the same computerized reply with no real update and no payment.

Current Situation:
The refund has been stuck in “processing” for a long time with zero progress. Support is not providing any human response, timeline, or resolution. I am in a difficult financial situation and urgently need this money.

What I am requesting:
Please process the refund of the approximately $197 to the crypto address I already provided, or give a clear explanation and a definite timeline.

I have full screenshots of the entire conversation, including the request for the crypto address and all the repeated automated replies.

Thank you for your assistance.
Best regards,
Shubham

Resolved

$197

My withdrawal is stolen

Id: 377492129
I deposited 250 TND via the local D17 digital wallet network and cleanly won 1,700 TND. I requested a withdrawal on August 31st. My payout has been completely stuck in "Pending" status for over 48 hours.Customer support keeps running me in an endless loop demanding a traditional "bank receipt." D17 is a local mobile e-wallet managed by La Poste Tunisienne and does not issue traditional bank slips. I have already provided my official e-Dinar account statement (Extrait de compte) and my National ID card to your security email queue, but support has gone completely silent.I am requesting 1win management to manually override the P2P gateway block and release my 1,700 TND withdrawal to my D17 wallet immediately.
My account is verified and every task is done and I’m asking for my money

21h left

د.ت.‏1,700

Has not processed two withdrawals and is not providing a way to complete identity verification

I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.

Account details:

Account Name: < full name removed >
1win User ID: 370708736
Country: India

Withdrawal 1

Amount: ₹37,693
Method: USDT (TRC-20)
Created: 28 August 2026 at 05:12 PM
Current Status: Under review – Transferring payment for processing

Withdrawal 2

Amount: ₹50,000
Created: 30 August 2026 at 02:12 AM
Current Status: Under review – Transferring payment for processing

As of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.

1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity Verification

I immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.

I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.

I have not received a proper solution or a way to submit my identification documents.

I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.

Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.

What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:

Provide me with a working and secure method/link to complete identity verification, if KYC is required.
Review and complete the verification process without further unnecessary delay.
Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.
Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.

I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.

I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation

Resolved

₹87,693

Withdrawal marked successful on 1win but not credited to my bank

I am writing to ask for help with a withdrawal issue I am currently having with 1win.

The withdrawal is showing as “Successful” in my 1win transaction history, but the money has still not been credited to my bank account.

I have checked my bank account and transaction history carefully, but there is no record of the funds being received. I have also contacted my bank to make sure there is no issue on their side, and they confirmed that the payment has not been received.

I have contacted 1win about the situation, but the issue has still not been resolved. Since the withdrawal is already marked as successful on their system, I would like to know where the funds were actually sent and why they have not reached my bank account.

I kindly ask AskGamblers to help me escalate this matter with 1win and request that they properly investigate the withdrawal and provide proof of payment or a transaction reference that can be traced by my bank.

I hope this issue can be resolved fairly and that the withdrawal will be credited to my bank account as soon as possible.

Thank you for your assistance.

Resolved

GHS5,000

Withdrawal pending for 4months

Withdrawal has been pending, and I have been waiting endlessly.

Account ID 356135357

Please help me with this.

I really don't know if this is legit anymore.

I have tried all I can after contacting the 1win support team also contact 1win technical support, and also 1win manager, and also telegram bot.

Please help me, AskGamblers.

Rejected

₦13,800

Amount not credit to my bank account

Internal Ticket Pending for 15 Days - Account ID [48510350] - Withdrawal Failed & Reversed by Bank

Hello,

I am writing because my internal support ticket has been ignored and left PENDING FOR 15 DAYS.

My withdrawal of 7000 is incorrectly marked as "Successful" on my dashboard. However, my bank has officially investigated this transaction and confirmed that the funds failed to process and were successfully reversed back to the sender's account on 10/08/26.

The money is currently sitting back in your payment gateway pool.

Because your internal support is not responding, I am preparing to list this case publicly on independent gambling arbitration boards.

Attached: Official bank confirmation showing the funds were never credited.

52h left

₹7,000

Deposit not credited to my account

I deposited R290 R98 and R140 in 1win acc but all of them they are not credited to my account. I did appeal on the site, some day that was 17 august. still today I have not received my money, I speak with them everyday at first they said I must wait 72 hour, then 72 hours passed. Now they said I have to wait they don’t know for how long.

Resolved

₹430

1Win Casino - Deposit 1700 pending 1win account

Respected Sir, My 1win account deposit of Rs.1700 dated 28 July 2026 via UPI (UTR 621725789741) is debited from bank and showing SUCCESS but not credited to 1win wallet. It has been 25 days. I contacted 1win support but they are not resolving. Please credit Rs.1700 to my 1win account immediately. I have attached bank proof.

Resolved

₹1,700

Withdrawal of CAD 1000 marked as successful but I never received the funds

I am writing to complain about a CAD 1,000 withdrawal that I made.

1win support said that I have received my funds, but the payment provider has mentioned that they have sent the funds back to 1win, and my account was never credited. See the attached photo of the conversation with the payment provider (africhange)

I just want to withdraw my $1k, which was deemed successful on their website, but I still don’t have my money.

95h left

$1,000

Delayed Withdrawal Account ID 355569670

Unresolved KYC Verification & Withdrawal Issues - Account ID: 355569670
Dear AskGamblers Team,
I am filing a formal complaint against 1win regarding unresolved verification and funds withdrawal issues for my account ID: 355569670.
I have strictly followed all required procedures and submitted a clean, unedited video recorded via another device displaying my full account credentials, e-wallet transaction history, and proof of identity.
Despite fully complying with their requirements, the support team repeatedly sends generic automated responses without reviewing the provided proof.
The full video proof is uploaded and accessible via this direct link:
https://wormhole.app/kA4XEa#Ab9yegsEVxgkp3n_SVPt-A
I request AskGamblers' intervention to prompt 1win to process my withdrawal without further automated delays.

76h left

ج.م.‏4,000