Since this is going in together with my complaint to AskGambler, i have masked sensitive information with "***", 18bet.com has the unmasked version.
My account is fully verified, and my card is secured for financial transactions, and therefore also for withdrawals.
18bet.com is stalling my payment without giving me any reason for it, considering the money has been transferred to them already.
They also told my withdrawal was going to be processed today, which it wasnt.
My username is ********, my name is ****** *********.
I have everything documented, and every gaming session recorded.
I have played entirely without any bonuses, and I have only played with my own deposited money.
This is the withdrawal that i am currently being delayed on by 18bet.com:
****** 05/07/2016 ******** withdrawal Wirecard Pending
Please refer to my latest email, here is some additional information:
I have now been in contact once again with MasterCard and Swedbank, and they have for another time confirmed that the transactions have been sent fully from my part. I have also been given transaction ID's that can be tracked down in the terminal that 18bet.com is using. Right now the reason that payment "hasnt completed yet" is because 18bet.com is either choosing not to book/enter my payments, or that they have a payment terminal that is offline and needs to go offline.
As soon as 18bet.com gets their payment terminal online, or book/enter my payments, the payment will be completed. My deposit with credit card has already arrived, and what is going on now is 18bet.com has not booked/entered my last 2 payments yet, even though they are fully transferred from my MasterCard, and my Swedbank bank account.
Here is the transaction reference ID:s that will be shown in the payment terminal for these 2 transfers:
****** = ref id for
****** 05/07/2016 ******** Deposit Credit Card SUCCES
****** = ref id for
****** 05/06/2016 ****** Deposit Credit Card SUCCESS
The reference ID's has been given by Swedbank and MasterCard. They will be shown on the transaction themselves.
These transactions are fully transferred from my part, including both Swedbank which is my bank, and MasterCard, the card used for the deposit, same card that i also deposited, and withdrawd money to earlier at 18bet.
As soon as 18bet.com books/enters the transactions, it will be removed from reserved amount, the money is already with 18bet.com.
Here is my bank statement, attached in file: (*************.png)
showing previous transactions to 18bet.com, and the 2 shown as "reserved amounts", due to the fact that 18bet hasnt done one of the following:
a) They havent turned their payment terminal online.
b) They for some reason havent booked/posted these 2 payments yet, even though they are 100% complete from my end, from MasterCards end, and from Swedbanks end.
Below is the previous message from 18bet, telling me that my withdrawal was supposed to be processed today, but yet again, being delayed for another day without any reason:
12:38 *******.: ****** as I said your withdrawal will be available on 11th of May. This is the recent information we have from the Financial department.
The message above confirms that my withdrawal indeed should be available today, it's 2016-05-11, the 11th of May, but I am still being delayed by 18bet.com.
Below is the previous message from 18bet, telling me that my MasterCard is now secured for financial transactions, and that my account is verified:
"Please note that your Credit/Debit card with ending **** is now secured for financial transactions and you are welcome to issue a Withdrawal to it."
date: 4th may 2016 10:16
Subject: [#*******-*****]: Account security
I have also sent in all needed documents to 18bet, containing the following documents, together with the document name when it was sent:
Below is the previous message from 18bet, telling me that my account is verified together with all my documents:
We are reaching you to inform you that your account security has been achieved and thank you for choosing us as your betting home.
Currently your withdrawal request is being revised by our Financial Department and once there is an update you will be reached via e-mail.
Please note that withdrawals are handled within 48 hours."
date: 2 maj 2016 17:37
Therefore, i am now strongly suggesting that 18bet.com goes further with proceeding with my withdrawals, that i was told that I was going to get processed to me today, 2016-05-11.
I will await for 18bet.com to proceed with it in the upcoming 20 hours, and then I will see in what way i am going to proceed with this case.
Kind regards, ******